George Matick Chevrolet

Worst experience I’ve had from a car dealership. Contacted them from out of state to inquire about purchasing a Corvette. Matt Walsh responded indicating he would have the «corvette specialist» contact me. After an initial conversation with Alan Johnson, during which he requested photos of my trade-​in (2014 Corvette Stingray), after several attempts by email and phone voicemails, I never received another response after submitting the photos.
I was later contacted by Kim Phillips who identified herself as the customer service representative, she promised to contact the salesperson and request a response. To date, I have yet to receive any follow-​up contact during this nearly month long ordeal.
Fortunately, I located a similar vehicle (price and equipment, 2016 Corvette Z06) in Georgia, made the purchase and had it delivered in two days.
Apparently, customer service is a thing of the past at this dealership.

Go somewhere else. Salesmen as well as managers are rude and very unprofessional. I spoke to salesman Sam Shikwana and his manager Tim Swinea. They make you feel as if they don’t need your business-​last time I checked, sales were what made their paycheck. To treat a potential customer with anything but the upmost respect is just very appalling. There are plenty of other dealerships I can go to who will make me a priority and not give me a horrible attitude.

Everyone was very friendly, helpful and I love the fact that the dealership is extremely clean and has a very large selection of vehicles to choose from.

Leased a 2016 Malibu and had a great experience doing it. Peter took excellent care of me and the process was quick and easy. The dealership in general was friendly, clean and generally exciting due to all the ZO6 Corvettes in the building. Nice work Guys and Gals!

I come here for an oil change. And this is the best place I ever experienced.
They are very helpful and quick. The guest lounge is comfortable and very accommodating.
Professional and hope I will never have to go anywhere else!

Went there to look at a specific vehicle in stock. My salesman, Eric was fantastic, found the vehicle, pulled it around. A couple hours later it was mine. No pressure, huge selection. Will defiantly be back for my next vehicle in purchase. (As long as it’s a GM)

Wonderful experience when leasing my new Chevrolet Volt. I called Matick Chevrolet on Thursday October 8^th after reviewing their website. I decided to visit the dealership the next day. My sales consultant, Danielle Fowler, helped me get a great deal and on the following Tuesday morning I turned in my 2013 Volt and drove off in my new 2015 Volt. Everything went very smoothly and I felt that I was treated very well and I felt valued as a customer. I VERY HIGHLY RECOMMEND Matick Chevrolet and Danielle Fowler.

Every car I have purchased or leased from Matick has been top-​notched. My salesman Ralph Yager is efficient, dedicated and provides excellent customer service. I ALWAYS receive A1 service from him. In addition, I am in love with my new 2016 Equinox LT and its amenities (bells and whistles)!!!

John Shebat was my mom’s salesperson. We were greeted immediately upon entering. Went in Sat afternoon, had a printout of the car we wanted to look at, within 5 mins was test driving a 2012 Chevy Cruze that my mom liked. Of course she fell in love with the car. John and the financial guy explained everything and we picked up the car Mon afternoon. This dealership is hugh, and everyone was professional. Will definitely be buying my next car here

An amazing experience from start to finish. My salesperson Gary Lehr made sure I got every discount possible. I’ve had my Chevy Cruze for almost 2 weeks the right car for me. Everyone was so nice and helpful. Matick is the place to go for good and caring customer service.

As always, I had great service at Matick Chevrolet. I moved to Minnesota last year but was going back to Detroit for a visit. In the meantime I’d had an oil change at Valvoline, but was unable to get an air filter for my car there. I went to another garage and they also did not have an air filter for me. I decided to stop at Matick on my way into the city. When I got there, they said they did not have one either, but Mike Hawkins — a service manager, made sure they scoured the stock room and lo and behold, they found one! I was taken care of and on my way in no time! Thanks, Mike. Thanks, Matick Chevrolet.

Leased my second truck from Greg Tyler at Matick a few days ago! Love him, love the truck, love the dealer! He goes far above and beyond to make the car buying process easy and even fun! I sent him an email on a Wednesday just asking him to keep us in mind if he saw any good deals or early lease turn in deals, on Thursday I was driving a new truck home with a lower payment! Very happy!!!

I used to receive excellent service from Matick. Key phrase: Used to.
At the end of 2007 I desperately needed a new car, and Matick was among my stops. Had an excellent salesman (Ralph) but ended up getting a great deal from a different dealership. Decided to bring said car here for any service the car needed. Once I bought my car, I moved and lived down the street from a different Chevy dealer, but still decided to patronize Matick because they had great customer service. My employer later relocated me to Ohio, and during my trips back to Michigan, still decided to bring the car here for service. Received great, convenient service on any and everything from minor oil changes to major repair work… until October of 2014.
I needed to get a few things looked at on the car, and called in advance and made an appointment for a Friday at 7am (seeing that I was coming from out of town) to have this taken care of. The dealership called and confirmed the appointment twice, and I also spoke with someone who confirmed that I could have my car serviced, that the part my car needed was in stock, and that I would have my car back within the same day. Waited a bit to drop the car off — but I remained patient because I realized that many people made early morning appointments to have their car serviced. Left my car at the dealership at 8am… I had to call the dealership at 1:30 pm (5.5 hours later) to see if and when my car would be ready (Problem One). Not only was my car not ready, but they didn’t have the part that was needed in stock (Problem Two). Car wouldn’t be ready until late Monday, because the part wasn’t available until Monday morning (Problem Three). Ended up having to bargain with my service person to get my car back because I needed it — fortunately for me, the car was drivable — and scheduled a separate appointment to bring the car in once the part arrived. However, I wouldn’t be guaranteed that the part would arrive or that I could bring the car back for repairs unless I paid at least 50% of it (Problem Three). This was a problem, because for starters, I hadn’t planned on making multiple trips for a car repair that I was already guaranteed on, and two, because even though I had the money to pay for the car repairs, the request seemed a bit outlandish, especially since I had never conducted business like this within my seven years of patronizing Matick. My friends and family advised me to just get the unfinished repairs done somewhere else, but because I knew based off prior experience that I got great service here before, I paid the 50% and made the appointment to bring my car back.
Returned the next weekend with my car. Same deal as before — appointment confirmed twice — and that they had the part, in stock; showed up early to drop the car off, I leave. This time, the service department actually contacted me and let me know that my car was ready and that I was all set. I pickup the car, drive it and thought that it sounded a little funny, but realized that the car is 7 years old with a high amount of miles on it, so I didn’t complain. Drove the car for a week and it sounded WORSE. When Matick called to do their follow up survey, I complained and they said they would have my service advisor follow up. Drove another week with no follow up from the service advisor. Car sounded more awful than the week that I complained during the survey. A guy friend who worked on cars reamed me out and told me that I needed to call the service department and have them fix the car because it sounded worse than when they repaired it. Called service, complained about the car (and lack of a follow up call) upon their recommendation brought the car in so that they could check it out. Turns out, they put a defective part on my vehicle and the service technician missed another part backfiring when they placed the defective part on the car (Problems Four and Five). At least they didn’t charge me to correct their mistake.
I got the car back and it still sounds a little weird, but not as terrible, and I was not willing to bring my car back for a fourth time and pay for shoddy work. I don’t think I’ll be back ever to have my car serviced. It shouldn’t take 3 inconveniences for me to receive decent repair work. Especially if I pay for it. Especially if I remain a loyal customer, despite moving to other areas that provide the same service. I don’t know when, where or why Matick’s service decreased, but I’m more than highly disappointed.
And this tale doesn’t even touch on the demeanor of my service advisor, who other customers complained about as well…

I love my Equinox! My salesman Jeff made the process simple and fun! I highly recommend this dealership!

CAN NOT say enough GOOD THINGS about my experiences with this dealership!!! Sales, service and parts.

I’m was drawn to Matick because of their prices on Buick Regals. They were giving you far more than other dealerships. I bought a 2012 Buick Regal a couple months ago and I’m extremely happy with it. They agreed to take out some small dents and give me a spare key before I took it home too. I had Jeff Frizzell as my salesman. And I am SO pleased I ended up with him. He was so pleasant to work with and didn’t pressure me at all into going with a new vehicle and negotiated a price I was more comfortable with. You won’t be disappointed coming here!
I also had mud flaps installed a week ago and although it wasn’t the cheapest, I am confident in their work and will continue to come here.

In June, I was looking for an 2014 impala. I had done my research about the vehicle and was using my fusion as a trade in. This isn’t my first time leasing/​buying a car. In fact this was my 8^th time. I was going to shop around and get the best deal.
I understand that everyone wants the best deal — dealership and buyer but don’t insult the intelligence of the buyer by talking in circles, using business language — car terms that I may or may not understand.
I asked the sales lady to appraise my car. Her first question was not about what type of car I was looking at, anything regarding my trade in but «what price range are you looking at?.:. Not even knowing if I were buying or leasing. She came across aggressively and sly. Not friendly or serving …
I explained to her that I was shopping around and I had already blue booked and had my car appraised and offered a deal, but wanted to see what deal they could offer. I wasn’t being sneaky or sly. She immediately wanted to know what I was offered and the deal. I told her I want to know her bottom line deal and then do my own comparison.
10 minutes later she came back and said before I show you our appraisal, I want see yours … Ok. The other dealership had put it in writing, so I showed it to her. My car was a 5 year old fusion with 30+ thousand miles on it, in pristine condition. The previous dealership had offered me a very very fair deal, this place offered me $ 1700 less for my car. Because of the high trade in offer and the numbers negotiated for a 2 year lease, the 1^st place was going to write ME a check and I would have the impala I wanted (all the options fully loaded) with no payments for 2 years.
This lady launches into there’s no way that dealership could offer such a deal and starts bad mouthing the other dealership. I WAS DONE. she lost me when she thought I was an idiot. I then pulled out my phone and called the sales rep to inquire whether his offer was a lie and fraudulent. NOOOOO it wasn’t. She also made some snarky comment regarding My access to the executive level discount. In which I offered no explanation. I was already fed up with her.
I then got up to leave. I wasn’t going to give this person my business. I hadn’t even gotten into my car and I got a call from her. She then tells me that she called Ford to find out what the maximum was that she could give me for my trade in… WTF??? Ford didn’t own my car. I owned it free and clear. They could give a rats azz as to what she could give. I just sat there and listened to her spew out more BS and I then said no thank you and ended the conversation.
I was soooo disappointed in the service. It was insulting, rude, aggressive and loaded with BS. In the 8 times I’ve purchased or leased a vehicle I’ve only encountered this mentality once. Matick was actually my first choice of dealership because so many had made positive comments on their website. i live what they give back to the community and wanted to do business with them. I wish I had requested one of the recommended sales persons, but their loss was my huge gain, because I got that awesome deal, my exact car, no strings attached, no BS, friendly, honest service and a big FAT check!!! I know where I won’t go in 2 years…

Bought a 2011 Chevy Equinox here in January. Very happy with the experience. I was immediately greeted by a knowledgeable, professional salesperson who answered all my questions and did not make me feel pressured at all. Went the extra mile and even stayed after closing to make sure my sale could be completed that day since I didn’t have another day off that week. Haven’t used them for service yet but if it’s anything like my sales experience it will be great!

Car dealerships are supposed to know about problems that happen… to their own brand of cars.
We took my wife’s 2005 Equinox in because it was having problems with some of the electronics. They had the car 2 days and said that after several diagnostic tests and test driving, they didn’t experience the problem or even detect it.
Ironically, the Pep Boys we always take our cars to for routine maintenance and another Chevy Dealership where we had to buy another car from BOTH said it was a bigger issue.
I was disappointed that they lied to us and said they didn’t find anything wrong with it. At least they didn’t charge us the $ 105 just for looking at it.
Take you car somewhere else.

This review is based only on the service department.
I’ve had nothing but excellent experiences here. I own a Ford Focus and a Pontiac Grand Am and bring them both here regularly for oil changes and general maintenance. I don’t feel pressured to pay for additional services that aren’t needed, and am given options when unexpected repairs come up.
Because of this, I would definitely consider looking into purchasing here in the future.