Our washing machine stopped working and I was trying to decide whether to repair or replace since the machine was quite old. I called Homeline to ask about getting it repaired — the woman who answered the phone was really terrific. She gave me a very rough idea of minimum repair cost, then just out of the goodness of her heart, helped me look at new washers online over the phone to find one that fit our needs. The customer service was outstanding — really above and beyond, especially since I had decided to buy new and not have them do the repair. It left me with such a positive impression that they will be the people I call when I have a repair need in the future.