Redlands Optometry Group

Been coming to Redlands Optometry for 20 years. Always happy with service and eye care specialist. Have listened to my needs and helped me in any way I needed. Carolyn B

This place is so great. Usually eye doctor offices are cramped and small, but this place was nice a big. They had a very good selection of frames and helped me pick out two that I love. The doctor was really amazing with my 4 year old son, very patient and helpful. For my own eye exam, she was super great, explaining everything in an easy to understand way and listening to my concerns. She never made me feel a question was stupid or obvious. I will be going back here for all my eyeglasses needs.

Great place to go. Huge selection of eyewear. Everyone is nice and helpful.

I went in looking for sunglasses with a prescription and money in hand. I have never been to this office and after my experience here I will never be back! The front desk didn’t even acknowledge me when I walked in and even though they had plenty of staff nobody ever asked if they could help me. I had to wave one of the opticians down to open a case for me! Poor selection and horrible customer service!

I haven’t been to the eye Dr. in a very long time. Redlands Optometry made the experience an easy one. Their hours easily accommodated my work schedule. I went in for contacts and struck put with the first pair, the Dr. assured me she still had «some tools in her tool box» and to not give up. She gave me another set and so far so good. I also wanted to get some regular glasses and let me tell you the have an amazing selection of frames. The also can change the lenses in my sunglass. All this the super friendly staff and Dr. I’m sold. Definitely the place to go for all you eye Dr. Needs.

Dr. Chew and the entire staff are awesome. Would recommend to anyone needing eye care.

My previous experience in 2013 was okay. The lab tech helping me pick out my glasses was awesome, efficient and knowledgable. However, the optometrist at that time (whom is no longer there) told me my vision had greatly improved compared to the prescription I had been wearing for over 10 years. When my glasses arrived I could not see clearly and had a horrible headache in less than 30 minutes of wearing them. Thankfully, the clerks helped me return the glasses, and I saw an intern to «redo» my vision tests. All was corrected and new glasses were ordered.
Thankfully, when I went in June of 2015 for a vision appointment and to get new presciption sunglasses and regular glasses, my experience was excellent. My appointment was on time and the optometrist was professional and quick with my routine eye tests. I was especially appreciative of the assistant helping to pick out new glasses. It is unfortunate that I can not remember her name, but she had helped me 2 years before and was just as professional, helpful, and knowledgable. She even helped me claim a warranty with Maui Jim to have my lenses fixed for free that saved me over $ 300. That is customer service that is hard to come by these days and so refreshing.

Everyone was very nice and helpful. The Dr who did my exam answer a few quetions I had and really helped me understand. The frame selection was ok and I did find a pair I liked. I’d recommend this place.

I wished i could rate zero stars for this. My appointment was at 9am with dr matejka. They kept me wait for over 45 minutes and then finally told me that they had to rescheduled my appointment because the new doctor didn’t show up. The restroom was very dirty and trash can was totally full.
I was made appointment with dr matejka at the beginning and was confirmed but they later told me that dr matejka had full schedule and didn’t accept new patients so they switched me over to the bew intern who never showed up. The worst practice I have ever experienced in my life.

I have been coming for years before I moved from the area. When I moved I tried another office and was very disappointed with the staff. I always feel comfortable with the advice I receive here. They are worth the drive. From start to finish, they are professional.

Went in had my exam done and couldn’t stay for glasses so I came back the next day. They said it would be two weeks to have my glasses made so I figured I would pick out a frame and then take them to Lens Crafters. Got to Lens Crafters and they said the frame I picked out were to small for my progressive lens. I had them make them to see if I could live with them since they have a 30 day money back guarantee. Well as it turns out, they know what they are talking about and no, the lens did not work. I went back to ROG and the girl at the counter did not know the return policy, she rudely huffed of to «go check». She came back and said no refund of any kind since it had been two weeks. Baffled I ask why, «These are used» as she shook them in her hand and said in most ugly Elaine (Sinefield) voice! I was so stunned and shocked she would talk to anyone that way, especially a customer. I simply walked out as not to make a scene. I have four other family members who need exams and glasses/​contacts. I will NEVER step foot in this place again and I will tell every person at yoga, at coffee at both kids school at church and kickboxing at the Harley store at everywhere I go to avoid this place. Hope no one else makes a mistake on frames or lenses here because apparently all sales are FINAL. Please, Lens Crafters rocked it and they were super nice and friendly.

Nice office, friendly staff, didn’t have to wait very long, reasonable pricing. The doctor was thorough and friendly and made great suggestions. I will be back and will recommend Redlands Optometry to my friends and family!

This is the first eye place I have gone to where I didn’t feel pressure to settle for the prescription I ‘thought” was good at time of the exam. Dr. Ma has been so patient with me and I feel like i have finally gotten the perfect prescription. During each visit she has always given me multiple options and in the end I don’t think I have ever seen this perfect before. The staff is friendly and very willing to work with patients.

The guy that works there (the one that fits the frames to your face and helps you pick them out), was the nicest and most patient person I have ever met. He helped me to pick out my glasses and would honestly tell me which ones looked best. So nice, so quick and very good at multi-​tasking! (He was helping 2 other people at the same time!)

Not the biggest selection but parking is easy and they take risk management insurance.

Great customer service from the eye exam all the way thru to the purchase. I would recommend an appointment. Great prices on glasses too.

I picked this place based off of Unilocal reviews and they didn’t disappoint. The office is clean, the staff is friendly and Dr Ma was awesome! They also have a wonderful selection of eyewear. Overall I am very pleased with them

So grateful I Unilocaled this place. One side of my frames were slightly bent, and I wasn’t sure if there was an optometrist nearby. Typed in optometry & voila, Redlands Optometry Group popped up less than 2 miles away. The front desk kindly looked at the glasses, told me someone would look at it, and asked me to wait. 2 minutes later, they hand back my glasses, good as new. Talk about customer service. Thank you! On a side note, Unilocal’s map system pinned their location in the wrong place, so I had to type their address into Google Maps.

I walked in on a Monday mid-​morning to see if I could book an appointment and they were able to see me immediately! The staff were very friendly and helpful. I knew they took my insurance, as most of my co-​workers go there, but they were very kind and went out of their way to let me know that they were going to get the benefits for me.
I was having some issues with my vision and Dr Matejka addressed all of my concerns. She was very prompt coming in to the room and really took her time to make sure I understood what she was doing.
I had tried to call first, but got an answering service, so I just stopped in.
I love the selection of frames, both regular glasses and sun glasses. It was easy to pick the ones I wanted and they got them ready for me.
I highly recommend going to Redlands Optometry!

Went in today because the dog destroyed my glasses. Located them via Unilocal as I was riding down the street. 2 miles away…
10 minutes later I had my lenses in a new frame and was out the door, at moderate expense.
Now I can see to get home!
Very good experience with these folks, who are a little off the beaten path… on a side road. Highly recommend them!