Dr. Jeffries was extremely curt, didn’t explain how to treat ear wax at home for 92 year old grandmother. Just handed us a sample and said there you go because my grandmother couldn’t get into her examining chair. Five minutes tops, wham bam, thank you mam’, but I’m sure insurance was charged full amount. She seemed irritated when I attempted to ask questions on how to do it. She also inferred that I didn’t need to come back for help in that my grandmother was old anyway. Did I mention that she is blind and handicapped– so why would she want to be able to hear?! Jeffries really needs to step back and look at her bed side manner. Patients come to her for help, and she is paid for her services.