Aqua Quip – Redmond

My experience with Aaron B. was polar opposite of a previous reviewer.
I made an appointment to meet with Aaron to discuss fireplace insert. I arrived on time. He was on phone and I had to wait 10 minutes for him.
Placed purchase order on 23 November. At no time during the process did Aaron inform me that install would require me to be home for two separate install appointments, one for insert and one for electrical. He did tell me it would be 2 ½−3 weeks for installation.
10 days after purchase I finally hear from someone at aquaquip and they offer install date of 17 November. More than 3 weeks after purchase date.
To this date no one has explained why it took 10 days from purchase date to hear from an installer. Someone dropped the ball.

Went to this store to buy my first girl back in August and Aaron really helped making a choice really easy! Was patient explained the pros and cons of all the grills i was interested in ending up going with the s-​310 myself he even googled some answers for me!

Avoid their service, it is absolutely terrible! I had them come out to my house twice within a two week period to fix a broken heater that is still broken! After putting nearly $ 600 into it, I called them a third time. The guy said «I don’t know, maybe you need a new heater».

Knowledgeable, helpful, and good price.
Needed to replace our 15 year old grill when the dog knocked it over. Research on line showed lots of good comments about Weber grills. Nearest full dealer was Aqua Quip. I was a little hesitant going in there. Something about their marketing left me a little uncomfortable.
Very surprised when I got there. Sales person was super knowledgeable. Knew all the grills, their features, and what would work for what. He mentioned they have other brands but did not push them or pressure me. Quickly figured out the best for my needs.
Their price was higher than one of the big box stores (Lowes or Home Depot?). Sale person brought this up and said they would match the price. Also threw in a cover for free.
Did not have the model in stock. Gave on accurate estimate of when it would be then. assembled and delivered to my deck (for free!). Cannot ask for much more.

You have to expect great service from a place that sells better living through hot tubs and grills, and Aqua Quip delivers! You may think you can score a deal at the big box stores but the fact is American Made quality and great service is personal, and you will never regret buying from them. Aaron hooked us up and closed the deal. We love our new Weber grill and have used it almost every night since it was installed. Knowing that if I ever have a question or concern I can just drive down the street is worth something. Knowing that I bought a quality product so I’ll never have to do that is worth even more.

I purchased a Weber S-​310 grill from Aaron this week. The service and knowledge of the staff was exceptional. Not only did Aaron deliver the grill to my home. He delivered and built it on his day off.
My experience with this store and its employees has already led me to refer business to them.
I will be using them and recommending them to everyone I know.
Thank you Aaron!

It is obvious that Aqua Quip is customer focused! We went into the store looking for a smoker and all of our questions were answered and we felt we got a high quality product that will grace our back porch and help fill our bellies for years to come. We really appreciated the one on one service and the knowledge base of the staff. We also felt like it was a low pressure sales environment so that we could make a decision with all the facts and without a sales person breathing down our neck. We would be so happy to recommend Aqua Quip to any of our friends and family and we will be happy to shop with them in the future!

I wanted to also lend my voice to the superb help that Aaron B gives to his customers. I bought a beautiful fireplace from him at Aqua quip in Redmond and he promised to come and help me clean the glass after a year… and guess what… he did! Now THAT is customer service! Ask for a raise Aaron; it is obvious you are an asset to this complany!

Aqua Quip is a local, family-​owned business and it’s easy to see why they’ve been in business since the 1950s. The staff is knowledgeable, friendly and not pushy like other fireplace/​pool/​BBQ/​hot tub stores in the Seattle area. My most recent experience was due to a problem with my pellet grill and Aaron in Redmond saved my weekend! I’m closer to the Bellevue store but the Redmond store had what I needed and wow, I am thankful. Otherwise I wouldn’t have met Aaron and the rest if the staff in Redmond. These folks know their stuff!

Great service! Thanks Aaron. I went in to buy the big green egg for my husbands birthday. Great knowledge and advice so I could make the best informed decision on getting all the right stuff. Aaron even came on Friday night to deliver and set up the big green egg. Since it was a surprise, he put it together on my patio very quietly so my husband wouldn’t hear him. He was very surprised. Thanks again!!!

I’m glad we can count on Aqua Quip to stand behind its products. The glazing on our XL Big Green Egg began to flake off, and Aqua Quip immediately ordered and delivered the replacement parts at no charge. Huge shout-​out to Michael & Aaron who delivered and installed our replacement egg!

I live in Washington DC and we wanted to surprise our son with a new grill. I found Aqua Quip on google and spoke to a wonderful sales person, Aaron Bates. I didn’t buy the grill because of Aqua Quip’s incredible reputation, I bought the grill because of the personalized service I received from Aaron. He answered every e-​mail I sent, and there were many, and sent me lots of information without being pushy. What a terrific experience!

I received a Big Green Egg from AQ as a gift from someone in another state. They brought it and put it together at my house and told me to take care of it. I’ve been back to the store several times to purchase accessories, more charcoal, or smoking wood. They could not be more helpful. We wax cooking, smoking and grilling and they’re extremely knowledgable. They sell the Egg because THEY use it and it shows through their experience and helpful tips. I make it a point to go here, even though it’s a longer drive due to their help and advice.

LOVE AquaQuip in Redmond! We have a pool and a hot tub so I pretty much go there on a weekly basis. Dave and Aaron (and the rest of the crew) always greet me by name when I come in and they are very helpful and give great advice. They never try to sell me something I don’t need and are honest in telling me how to care for my equipment. I’ve been going to this store for many, many years and wouldn’t go anywhere else for help with my pool, hot tub, chemicals/​tests and BBQ!

So far my experience here is excellent. We went in to look at Big Green Eggs, and while the cost of those puppies are illusive and annoying, it is no fault of the store as I found when I shopped around. We got a couple quotes and took them home, the next day the salesman called to check in which to me is considerate, not annoying, he was not at all pushy. We decided which accessories we really wanted, which grill, and when we went back in it was no matter to them that we’d changed our selections around to maximize the savings. We got 20% of the grill itself, which was better than anyone else was offering. Accessories were a few dollars more, but given the bigger discount on the grill it was still the best price in all of Seattle. We also got 25% off accessories. When we went in to buy, no joke, we had the grill loaded in the truck and were on our way in 10min. Very organized. By dusk that night we were enjoying a ribeye and shrimp on the BBQ, the best I’d ever had. (Granted there was some assembly required!)

Ran in here to get some stuff for the BBQ. Staff is super friendly and helpful. Even though the didnt have the right size BBQ cover they gave us the option to call the warehouse and then follow up with us. Sure enough a hour or so later they called us back and let us know that we would just have to order one over the phone and then send it to us. Great service if you ask me.

STAY AWAY FROM THIS COMPANY!
I hired them to diagnose a hottub problem. They gave me a day, and said they would call me that morning to tell me what time they’d be out. Instead, they just showed up without any notice while I was at work. Since there was some decking blocking the access panel to the hot tub (would have taken me 5min to remove by removing four screws), they left a note on the door saying they couldn’t do any work. For their trouble, they left me with a bill for $ 155 dollars. What a complete rip. I will never consider spending another dime with these people.

Super Helpful!
Have been using this company for about a year now, since the new house I bought came with a hottub! Couldn’t get any luckier than that so I quickly got over the part where I’d have to pay for chemicals and upkeep. Luckily, these guys have made it easy. Always accomodating and friendly, they take a sample of your water run it through a machine and print up directions of exactly what to add to your water, when and how. Doesn’t get easier than that. But, wait. .. there’s more. One day this past summer, my precious new hottub stopped working (after the power had momentarily faltered) and I was left with an error message reading FLO — so mysterious and frightening. I CALLED these guys on the phone and they happily lead me through some quick easy steps which had my hot tub working again in no time. And, they didn’t charge me a cent. I will never go anywhere else — AquaQuip is the place for me and my spa!