Bellevue-Redmond Physical Therapy Center

This was hands down the most surreal doctor’s appointment I’ve ever had.
New patient. When I called, the lady on the phone was very short and kept cutting me off. That should have been my first sign but I was in pain and needed to see someone and they could get me in same day.
I arrived and checked in without any problem. I was taken back and Dr. Steve saw me right away. It was my shoulder that needed worked on so I was told to partially undress and put on a robe. The power to the entire building went out about that time and the receptionist started coming in and out of the room constantly. No knocking or «Sorry to disturb» you or anything. I sort of brushed it off. The power went out, they were in panic mode. I can understand that. They continued to yell up and down the hall at each other as he examined me. Then one of the other PTs started yelling down the hall and coming in and out to ask questions and I realized that this is their normal. I should have said something then.
Dr. Steve brought in someone to walk me through the exercises I needed to start doing at home. Like the receptionist, she also had a bad attitude and just seemed annoyed to be there. I kept having to ask if I was doing the exercises right, she just remained silent and scowled the entire time. Then Dr. Steve came back in to set me up with ice and heat. I was told to lay back and relax for a bit. He closed the curtain (the door has remained open this entire time) and I closed my eyes. I hear him greeting someone and leading them down the hall, into my room. He tells her to put on her gown and he’ll be right back. It took me several minutes to realize I was now sharing a room with absolutely no warning. On top of that, I’m half naked on the table under ice and heat and my clothes, purse, and shoes are still on the other side of the room. I had to ask for my stuff when he returned to the room.
As soon as my ice/​heat time was up, I put my clothes back on and started booking it out of there. Dr. Steve followed me down the hallway to schedule another appointment and I calmly explained to him that this office isn’t the right fit for me and the reasons why and he told me «You should have asked for a private room!» Considering this was my first time there and I had never ever had even a remotely similar experience at a medical office, I left feeling like I had stumbled into some foreign alien world.
The treatment itself was fine and helpful but the overall experience was just SO BIZARRE and uncomfortable.

I can’t believe this place doesn’t have a ton of glowing reviews!
So, I have a herniated disc in my lower back and all I cared was that the place was in network and this place is (United — Community Plan).
Anyway, I called and they could see me the next day!
I overslept due to my muscle relaxant and they were so kind and helped me reschedule for later that day!
I get there and sign in and do the typical paperwork, etc.
I sit down with the owner and he does a full review of my health and my issues. He has me do a few exercises to gage my strength and what to do next. (All the while being genuine and compassionate– I generally prefer female docs for everything, but he was so sweet!)
Next he had me do a some stretches.
After that, he did a lower back massage. Then another gal came in and did an ultrasound massage. She showed me a few more stretches and gave me a take home sheet.
Then I was asked if I wanted a hot pack… Or Jacuzzi… !! So I got to sit in a jacuzzi for a while… It even has rubber duckies, hehehehe
My back feels better than it has in weeks! Everyone was SO sweet and caring. I almost cried I was so happy.
I go back tomorrow to check progress and next week to continue strengthening my back! I look forward to working with these people, even if it gets painful, because I know they’ll take good care of me!
Not enough good things to say! (Great location too, easy to get to! Laid back setting, cozy… Great!!!)
Go here! You won’t regret it!