Chase Bank

I have been a Chase customer for over 12 years, and have been largely satisfied with them. We keep all of our savings at Chase.
We have made a few real-​estate investments, and this time around decided to use Chase for mortgage. TERRIBLE MISTAKE. Unlike their commercial banking, that seems to be reasonably competent, Chase’s mortgage banking in this area seems to be staffed by below par employees.
Our mortgage broker neglected to update important information on our prequalification (which had been issued months ago), and didn’t realize that when someone is taking out a 5^th mortgage there are different guidelines. As a result, Chase ended up unable to meet the closing date that was set based on their commitment, and we had to ask for an extension. Even after the extension, Chase failed to process the loan.
We’ve taken out mortgages enough times before to know how bad of service we got. Lucas, the mortgage broker and his lending manager did not communicate at all: only after the deal fell through, and we tried to arrange other financing, did I realize that they didn’t ask us basic information that may have helped close the deal, that the other lender was asking (and couldn’t understand why Chase had trouble). They also didn’t communicate: Dean, the lending manager, told my realtor on the evening the day before closing that they can’t close, but didn’t even bother to inform me at all. The realtor was the one asking what’s up and that’s how I got to know.
In this fast moving market, you just can’t afford this level of incompetence on your side.

A big bank with few employees to help

A personal banker, Natalie, helped me setup a Liquid card for household expenses separate from our checking account. I used to work for Chase, but not this location or any of the staff here, FYI. Natalie really took an interest in me and my needs. I told her about my experience working for that company, she shared a little bit about her story and really just made me happy I came into the bank that day. I know it’s popular to bash the banks, but I wanted to at least let Natalie and her managers know what a great job she is doing. Thanks for giving me another reason to love banking with Chase!

Everyone is great except one guy. Think he is the manager. Twice now he repeatedly tells me there is an ATM as though I don’t know there is. Not just once but multiple times within a conversation. I don’t want to use the ATM for that size check. With the interest they made from my mortgage last year I will go to a teller or drive thru if I want to! He’s awful!!!

Wish I could give them a zero rating. Horrible customer service. I walked in to cash a large check amount. First they said they only had 10k available, then 7k, then 5k and finally only 2k… wtf? It’s a stand alone branch!!! How the hell do they not know how much money they have available? And this took 2 hours of my time waiting and at the end I was asked to go to different branch to cash the check.

These guys try to do good but fail to deliver. Over a year they screwed up my deposits like 3 times, each time taking several days to resolve and get the money to actually show up. They also have some of the most self serving policies that cost the customers more. Just to name one, the order they process deposits vs payments so you are more likely to get overdraft or late charges

So at the very least this chase is very polite.
4 stars because they are good in customer service
But right now (its Saturday) I’ve been waiting here for over 50 mins behind a couple of other groups of people to talk to someone about a credit and debit card that hasn’t arrived yet.
Haven’t talked to the cubicle guy yet but I’m pretty pissed off about this long wait because they only have two desk people here today…
— Update —
Cubicle guy (Cubicle Gentleman) says that they are understaffed today. Also told me that the issue I was having can be fixed by not sending mail anywhere but directly to Chase for pickup.
Overall, banking here is nice, usually things are very quick. Even the wait today isn’t enough to put them down to 3 stars.

So they get your account with the $ 100 coupon then they charge $ 6 on the savings account and $ 5 on checking account every month. Why? Because you have to set up direct deposit for $ 500. If the account had less than $ 300 any day of the month.

When this location was WAMU, I remember it as the bank where no one will help you and everyone tries to «act busy» when customers actually show up.
When they switched over to Chase, they didn’t change their «fake busy bee routine». I was always amazed at how even if I would show up and be the only customer, they would manage to extend my visit with shuffling papers around while they talked.
The one star I gave them was for making me feel so fed up that I just kept the Chase account open for «show» and transferred my savings to a credit union.

Having been with WAMU since I moved to Washington, I have had mixed feelings with the changeover to Chase. So far, I have been surprisingly pleased with service. Have not had any truly bad experiences with Chase, outside of an issue with depositing at the time of the changeover. Since then, have not run into any issues online or at their branch. I reference the Redmond location as it is the one I have visited the most recently.
All in all, I am liking Chase though I am a bit confused with the bank fees with the change. Having not experienced any of this pain, I am so far content with Chase as they have convenient branch locations and many ATMs in the area.