Microsoft Living Well Health Center

Their doctors are extremely rushed and have poor bedside manner. (They complained about not having enough time and gawked at the medications my friend has to take for a serious illness, making her feel shitty.) I made appointments twice and I wasn’t on the schedule when I arrived. I even had email confirmations for the appointments! The front desk people just said they were new and didn’t apologize.
I’m giving it 1 star for a kind nurse who called to remind me to fast for blood work — which no one else had. Another star for having decent prices on prescriptions.

Excellent doctors, reception staff, pathology /​nurses and general ethos! A true MICROSOFT benefit that cannot be measured!
I see some complaining that they had to wait a long time! Yes, true given that all are seen strictly by appointment and they are nearly completely booked all the time. Maybe having emergency staff would help, but the cost benefit analysis cannot be ignored.
My respectful disagreement with the person who had bad feedback and who spoke to the chief of the centre. However, my humble suggestion to him would be to be more explicit in the review, otherwise the review is not useful for others to use. (Unless its mere objective were to lower the ratings)
Finally, I am a Microsoft employee not paid to write this review (a simple Google search should help prove this). I’m simply someone appreciative of the good work the LWHC does. I also believe that putting in a good word is easy but a task often ignored but providing bad feedback is something humans are often trigger happy on!
How tolerant are we to similar stringent measures on services we provide (in office or elsewhere?)
Cheers!

1. Arrived as scheduled but had to wait for 50 minutes.
2. Billed me 50 bucks for preventive, filed as office visit. Had to waste half hour to call to change.
3. Gave me Old billing office number. Had to waste another half hour to call back.
Worst service experience I have had ever.

After Coming in with a Horribly fractured hand, Sarah Hebert, ARNP, APN, was absolutely awesome, and went FAR above and beyond any expectations I had. I did wait for about an hour, but it was certainly worth the wait! The kindness and compassion she showed was exceptional, and went above and beyond all my previous medical experience. I plan on returning to her for routine care as well. I was literally blown away by the time she took to explain things and listen to my questions, as well as the genuine concern and caring she showed.
The pharmacy on site is great, and pretty much have everything in stock.
No complaints here! Will definitely return!

Beautiful? Yes. That’s the best thing I can say. Convenient for Microsoft employees? Yes, it’s true. I do not recommend the EAP wellspring counselors. Sorry, guys. The massage is outsourced to another company.

Had an appointment at 1:30 and hour later was still waiting to see a doctor. They kept saying I was next but I finally had to leave since I couldn’t wait any longer. Terrible experience

Nice for walk-​ins but they have 3 doctors for the whole building. I had to wait for 65 minutes to get seen by a doctor.
They also accepted a few people before me who came after me.

The living health center is super convenient and quick. I’ve been seeing Krystyna for my visits here, she is super knowledgeable, kind, and helpful! She listened to all my concerns and I didn’t once feel rushed. I don’t think I’ve experienced such thorough and thoughtful care anywhere else.

Totally Incompetent doctors — don’t judge this place by how it looks. Microsoft might have invested in a good facility but it seriously needs to scrutinize the competence and experience of the doctors who work here.
The young lady doctor here used a chemical on my infected ear claiming to clean the wax, and it burned and pained unbearably and worsened the infection. She just said «i don’t know why it is hurting so much — this is the first time i’m seeing this». The next day I went to an ENT and he cleaned the ear with suction tubes and prescribed me ear drops that cured the infection without a bit of pain.
Apparently, when a ear infection is suspected, why would the living well doc use a regular chemical that they use to soften the ear wax, without knowing it would worsen the infection or not? She denied to reveal the name of the chemical/​drops she used.
Another time I went here for an ear infection, another doc prescribed me antibiotics one after the other and the infection hadn’t cured for over a month and caused a hole in my ear drum. I then went to an ENT who found that it is due to fungal infection and not bacterial, and a fungal drop cured it in a week.
I would never again risk my health by going to this place. Clearly, most doctors here are quite incompetent and inexperienced and can’t be relied on, in my opinion.

I got sick suddenly during a couple day training session and was able to shuttle over, walk in without appointment, get seen, get meds, and get back to training within an hour and 15 minutes.
The staff was courteous and capable. The facility is bright and clean.
I also found out that there’s a Walgreens pharmacy in the building that gives us wholesale costing… so if you send your prescriptions there you save a little on those non-​covered portions.
I see all the reviews that complain but my experience was good and I would recommend. I will go back.

Awful, won’t go back. Thought I had a bad doctor the first time but I realized the doctors are good, just incredibly overbooked and rushed. Had something else I wanted to talk about but the doctor basically said one issue per visit.
I could see the doctor felt bad about it but they obviously need to hire more people or stop accepting so many walk ins. The fact that both times I went here I was asked to schedule another appointment means it wasn’t a coincidence.

I had a visit with a doctor who ignored some of my symptoms. When I explained my prior experiences with these symptoms and the outcomes (which were very bad), the doctor said that I would have to tough out for a week and return to have tests done.
Verbally, I was told by the doctor that I had exactly one diagnosis. I tried to explain myself and my symptoms again, but was told to just do the tests if I didn’t want to make a second visit (each visit is over $ 140!!). When the diagnosis slip was brought to me (not by the doctor, either), it listed me as having two different ailments instead of addressing what was more obviously wrong with me. It also stated for me to return if the symptoms *I already have* (and that I explicitly told the doctor) occur! I already have the symptoms, so please help me with these uncomfortable symptoms and don’t waste my time.
Even during the examination, the doctor would contradict their own diagnosis.
In the end, all of this took an hour and also consisted of the nurse occasionally opening the door to look at me really quickly (without actually explaining why)… I felt like a zoo animal.
I will never go back.

Obviously a convenient location for employees. I appreciate that the chiropractor is there to fix your problem and return you to normal, not to hook you in endless recurrence of treatment sessions. For primary care some of the charges were excessive in my opinion. Forgetting to run part of the tests for physical exam is not ok. I expected the center to fix their error at their charge, not delay testing to next year exam.

I went there for Hepatitis B screening and vaccine. Got an appointment at 4:30pm. They kept me waiting and waiting. Finally at 5:20 the NP came in and finished in 10 minutes.
They charged me $ 149 for my 1 hour’s wait and their 10 minutes’ so called office visit!
Leaving alone the ridiculous rate of 10 minutes for 149 bucks, that visit was actually a preventive care which should 100% be covered by insurance, they made the obvious mistake to submit it as a regular office visit claim other than a preventive.
Then I tried to get hold of the provider. After shooting a few emails and 3 weeks later I got a reply from them asking me to call their front desk and ask the director of the center to correct the mistake. I called the front desk and of course the director was always unavailable. After leaving a message for director, they never call me back.
It’s very frustrated and disappointed. I have been contacting Microsoft HR and Premera to have the mistake corrected.
Never imagine there’re so many hassles for such a preventive visit!
I will never pay a second visit to them.

I guess convenience wins here, who wants to negotiate the stupid American medical system with its twists and turns and hassles and price gouging.
The Doctors are great and the staff is super nice and cheerful. I forgot to catch the name of the receptionist but she was also very nice.
If you are a Microsoft employee, just go here for all your medical needs. You dont need to think twice.

Waiting time is too long. No matter whether it’s walkin or appointment, I always had to wait for a long time.
After several visits, the provider still cannot tell exactly what my problem is, while the patient has already suffered a lot. Such a waste of time and money. Very disappointed.

Too convenient to not take advantage of. If you’re a Microsoft employee (or a family member of one), you’re welcome here. It’s located in Build 21, right in the heart of campus, and you can shuttle to and from here during the workday. The staff have all been very professional and courteous to me, and Microsoft has definitely not skimped out on the quality of the medical professionals who work here. They even have walk-​ins if you don’t feel too great in the middle of the workday! Seriously, if you aren’t using this facility to get your annual check-​up done in the easiest possible way, you’re missing out.

I love the fact that Microsoft offers a «one stop shop» for all your basic medical needs. Awesome.
Doctors, chiropractors, pharmacy — you name it! How many people skip their regular physicals and exams, just because they’re too busy? With all my medical needs just a shuttle-​ride away, I have no excuse!
The reception desk is personable, friendly, and attempts to keep your visit highly confidential. I love the check-​in system, with the little buzzing coaster (like Applebee’s). Once the lights go off, the medical hostess comes out to seat you in your room. Medical appointments are usually 20 minutes long, which is perfect for a lunch-​break check-​up. I’ll be sampling the chiropractic services in the near future…
Once you’re finished, you can pick up any prescriptions on-​site. Easy-​peasey!
What an amazing benefit!