O’Reilly Auto Parts

Staff was very helpful in dealing with a defective product. They helped me find a copy of my invoice and make a warranty return. They also have a good selection of products.

Unparalled sluggishness… I will NEVER set foot in this store again. 20+ minutes to return a rental is absurd, especially when there are three employees in the store and only two people in line ahead of me. To make matters worse, the drug addict that cut in line to buy a tire pressure gauge to use as a pipe was served before me. They even loaned him pliers to snap the end off with. Once he was out of the way, I finally got my chance to return the rental which was inspected in detail then re-​inspected regardless of the fact that when I received it the box hinge was broken, and the adapters were strewn about the box. Apparently they didn’t inspect it previously, but it was very important to inspect it when I returned it. The person that inspected it the second time commented that «Oh it always comes back a little different.» That is not the kind of quality control I appreciate when renting or returning something on which I have placed a deposit. It also seemed to be an issue that I was not a rewards member, which is strange considering I was a rewards member at the time I rented it. The cashier event commented on how it would make it easier to return. Ironic and worthy of a double face-​palm.

I admit that I know little to nothing when it comes to cars. :P Therefore, when I discovered that one of my headlights was out, I went straight to the O’Reilly in Redmond. Now in a new location, their shop can be found in the same plaza as Bai Tong, next to Safeway and Rite Aid.
At the shop, Jose helped me find the exact type of headlight that I needed. He even offered to change it out! :) The people working at this O’Reilly are fast and friendly, provide great service and will help you get back on the road in no time.

I had a woman yell at me on 520 about a brake light being out. I had no idea so I went straight to O’Reilly’s to discover that my brake light was out. Flustered and upset by the road rage I encountered I walked inside to find James offering to help me. I told him what had happened and he offered immediate assistance. He also made me laugh which was a great stress relief considering my highway encounter. He then took the bull by the horns and replaced my brake light for me because I had no idea how to do that! Talk about going above and beyond! I believe that James needs a raise!

I’ve been going here for years and they’re always helpful and knowledgeable. Checked electronics, installed parts all for free. Great prices too. Would recommend and will keep coming back. They really want to help you get what you need for your car.