Rio Nails and Spa

I have been a loyal customer to Joanna for over 2 years. I have come to her at least once a week in that amount of time. I come to her with very intricate designs and she has always done an incredible job however something has happened since December to the salon and to Joanna herself. I last saw her the week before Christmas I said thank you so much gave her a big tip told her I would see her after the new year. I just tried to go and make a new appointment the first week of the new year, I’ve tried 6 times and apparently joanna is gone her family is gone and the salon is no longer owned by them. She gave no notice or warning that she was leaving and wouldn’t be coming back. So now that she’s gone I would like to give a more realistic review of how this salon is run. I was kind and polite to Joanna because she did such good work but she was very rude to me, in fact she was so rude on two separate occasions that two other women in the salon told me they wouldn’t be returning because of how she spoke to her customers. They do not have clean supplies between each person, they injured my mother very badly the only time I ever brought her and then tried to blame it on a reaction to lotion, she was literally bleeding and now has a scar all up and down her shin and its been a year since the incident. Basically I continued to go to her because she was the only person that could do nail art but as the years went by she started raising prices for me and changing them every week when I came to get my nails done. I would come in to get my nails done and have an appointment, I would come in she would wrap my nails and then make me sit for at least two other clients so she could finish them while I just sat patiently waiting. I will never be going back to this salon not only because joanna is gone and I put up with alot, but because whoever is running the salon now doesn’t speak English and every time you try to call there yelling in Vietnamese in the background and I’ve been hung up on three times. Good riddance Rio Nails, I’m confident this salon won’t survive as a business until the end if the year.

I was visiting a friend Redmond and decided to get my nails done before heading back to Seattle. Walking into this place was the worse idea I have ever had!
The girls there are rude!
The lady doing my nails was half looking at my hand and half looking at the play by play of the football game on her phone.
She has rude from start to end, she started to work on another client without finishing my hands, not to say that the client next to me got stabbed with those metal tools (not satirized!) that they use to pull/​clean the old nail set.
She barked at me a couple of times for me to turn on the light of the machine. Since, she was already working someone else.
Go there at your own risk! You have been warned!

They are ok, I like other nail salons much better.

I’ve just moved here from Florida, and I can’t believe how great this place is. I’ve never had my nails look so perfect and even. Great selection of colors. I definitely recommend this nail salon!

I am only giving two stars because they were nice enough to refill my nails the very next day after getting a brand new full SET DONE BY THEM! That’s right I got a brand new SNS powder set and the very next day I had lifting and cracking! I went back in and the owner wasn’t around, so I had to wait 30 minutes for her to arrive! ONLY she could do them apparently. When she arrived there was no «I’m sorry» or anything of the sort, it was just «sit here and I do for you» after explaining that this shouldn’t be happening the next day she told me I shouldn’t be picking my nails or pulling on them, that she had never seen this sort of thing happen before! I told her I don’t even do that and that I too had never seen lifting on 24 hour wear. She finished filling and buffing then told me to wash and that was it she didn’t even bother to paint them!!! I was so uncomfortable and upset that I just said thanks and left. I WILL NEVER GO BACK AGAIN! ALSO I TOOK A SECOND LOOK AT HER «SNS JAR» AND IT SAYS ACRYLIC POWDER IN CLEAR LETTERING IN A BRAND TYPE OF FONT SO I DOUBT THEY ARE EVEN SELLING SNS POWDER!!! CHEAP PRODUCT=CHEAP LOOKING NAILS… FYI I PAID $ 35 +TIP.

I will not go to any other nail salon unless I’m out of the state. As far as the décor of the salon it’s parallel to all the other nail salons. As far as the workmanship, no one compares. First of all, pedicures include a hot stone rub met with a 15 – 25 minute foot rub!!! They have the best selection of chellac colors in the surrounding area. I am noted as being a very particular customer and I love Joanne attention to detail. She’s always accommodated my schedule even if I’m running late to the appointment.
They do a ton of nail art designs and provide waxing services as well. Do yourself a favor and ask Joanne to do your nails, you will see!

Went to get a pedicure, convinced my husband to come along and try one for the first time. Was going to be something fun to do together. We called in advance and they had openings so we went in.
Baaaaad first impression and it really didn’t get any better.
Very poor ventilation for starters.
I asked that we be able to sit next to each other and they said ok. But then they sat my husband down in between two ladies and got started on him while I waited about 15 mins. They were nearly finished with his pedi by the time a seat was available next to him for me to get mine done. Really disappointed and bummed that we didn’t get to spend that time together, relax and talk.
Chairs are duck taped, towels are torn, didn’t see them clean their instruments between clients, large portions of the flooring is missing.
Very dirty overall.
We both left in a bad mood.
Would not recommend.

Excellent service!
Spa pedicure– cleaning was very detailed and excellent quality. Leg massage was very long and wonderful. Polish job was nice but quality of polish was thick, streaky & old.
Space and chairs were clean but well used. Polish color selection wasn’t the greatest. Lots of choices but many looked old and nothing super trendy/​current. Barely any orange shades, my favorite! Spa chair was tilted forward, hard, uncomfortable and worn.
Bring your own polish!
Service — A
Atmosphere — C

I called a couple other salons before I walked into this one. I sat down and instantly got the heebie-​jeebies. I had them soak off my shellac and then had to leave. There was fingernail dust everywhere, no air conditioning on a 90 plus degree day and the employees were not very helpful or accommodating.
I’ve never left a salon of any sort before but was extremely uncomfortable. I would not trust their cleanliness.
I will never go back.

Horrible service, and filthy lobby, My Pedicure got infected because they did not sanitize my tub. So gross I will never go back!!!

I used to love coming here. Owner was always here and place ran great.
She has been absent and the ladies there now overbook and do not honor appointments. It’s always «5 minutes more» even though you have booked an appointment, but in reality it’s 20 – 30 minutes more. I think it’s time to find a new place that values its customers time. Bummer… I really liked this place…

I was curious to see if any reviews for Rio Nails were any better since I stopped going to this disgusting place, and it looks like it is still the same. Ladies, don’t waste your time or money here!
I did submit a formal written health violation complaint to the City of Redmond for the unsanitary conditions at this «salon». I’m guessing no action was taken, though.
I found an AMAZING new salon called, ViVi’s Nails in Redmond — 8465 164^th Ave NE, Redmond, WA 98 052, (425) 298‑4905 (Same parking lot as Bushnell’s Brewery). They take walk-in’s, but is best you make an appointment. Ask for Win — she is the owner and is truly the very best. This salon is a true salon, clean, top quality products, and you will LOVE your nails. Win and her team are all very well trained and will take excellent care of you!
If you click on my Unilocal profile page, I have reviews for Vivi’s Nail Salon with pictures of her work and of her beautiful salon!

I really wanted to like this place, but the last time I was there to have my shellac removed and repainted, it took over an hour and three people to JUST TAKE THE SHELLAC OFF! and this was with an appointment! I had to pick up my boyfriend from work and told them I couldn’t continue, and they still made me pay to have it removed and my nails cleaned. I’m still kicking myself for actually pay $ 12 to sit a the manicure chair, then have my seat revoked and have to sit in the waiting area while someone took my seat, and then have an old man take the rest of the shellac off, then put in a different sear while the managers husband take his time shaping my nails and then get yelled at for leaving. You know what, this place is actually terrible. Just don’t put yourself through the humiliation.

I’ve been here before and the costumer service was awful. The woman that did my manicure was extremely rude. I didn’t go back until four months later because I was just getting a fill. I thought that getting a fill would be quick and easy. I was wrong. It took two hours. The paint wasn’t dry and she had to redo them once. The paint wasn’t covering up my previous color either. After waiting for my nails to dry the third time I just paid and left. I got out of there thirty minutes ago and they still aren’t dry. None of my nails are even or shaped nicely. I asked her a few times to fix a couple of my nails and she half assed it. I won’t be going back.

I have been going here awhile, it’s hit or miss but better than most salons in the area.

I honestly don’t quite know what to say about this place… As a professional in the spa industry myself I do have a high standard, yet the obvious disregard for basic cleanliness and sanitation is frightening.
Let me start off with the positive: the nail shaping is very detailed and meticulous. My nail tech was sweet and did a good job with the pedicure. The hot stone stones are a nice extra for a pedicure.
Unfortunately, the negatives far outweigh the positives. Tools and implements for nail services do not come in a sealed sterilized container– I have no idea who they were used on before myself. I did not see any proper disinfection of any pedicure basins the entire time of my visit. The massage chairs were just awful and in dire need of replacement– tears in the fabric coverings, two chairs out of order, and with pointless massage mechanisms. The floors look like they haven’t been cleaned in months, in fact the whole salon is in desperate need of a thorough deep clean and sanitizing/​disinfection of all surfaces.
It was very apparent that the staff was talking about me as I was receiving my pedicure, and no effort was made to make polite conversation. Etiquette and professionalism was overall seriously lacking in all aspects.
The massage was extremely brief as well, and the polish job was just poor and sloppy and performed by a different nail tech with little interest in myself as a client. The whole staff seemed like they didn’t want to be there, and services were performed with no joy.
Lastly, I happened to glance up at another nail tech and she was picking her nose. Sadly, that last moment sums up my experience. I am tempted to call the health department, and urge you to avoid this disappointing and unsanitary place.

I was going here for a while. I stopped. Hoping that it would get better. I recently went back and im just shocked how rude the owner is, she never properly greets and when you walk into the Salon you feel like a new student with a classroom full of students just staring at you. That’s how the staff makes you feel! Not going back. Plus super dirty. Im looking elsewhere

EDIT:
Well, unfortunately I have to update my review. I have now been to Rio nails a good handful of times, and had made it my primary location. This place just lacks consistency for me. It honestly depends who you get. Some of the women rush through, and do a poor job. The last couple of times, my nails were painted to a quality where I could have done better myself (and I am pretty terrible, hence why I get them done professionally). There was one younger woman there that generally does the designs on nails who I really liked! Unfortunately, it’s not enough to bring me back.
I think the biggest drawback that made me go elsewhere is the fact that I have been cut (to the point of bleeding) on THREE separate occasions. Not one of those times was I apologized to. The cuts were actually never even acknowledged. The last time I went, the woman actually cut my toe, but my nails were completely finished! For some reason she felt the need to go back and do something, and then bam! It hurt a bit for the next couple days and my husband was pretty mad when he saw it after I got home. I finally just thought «enough is enough» and decided to try other places. I’ve been getting my nails done for some 12 years now, and have never been cut before.
INITIAL REVIEW:
Overall, I was really happy with my nails. A couple weeks ago, I had both a full set mani and pedi done. I made an appointment ahead of time, and didn’t have to wait at all when I came in. They also gave me a water bottle after I was seated, which was nice.
Here’s a small recap if you don’t want to read the full details:
PROS:
–Shellac french pedi has lasted 3 weeks and is still going strong.
–Pedicure itself was amazing, especially the hot stone massage
–Full gel set lasted fine and looked really good
–Leg/​foot massage was actually a decent length, as opposed to a lot of other places
CONS:
–they don’t speak english very well, so there was some miscommunication on what I actually wanted (but the end result was still very good)
–She cut my cuticles too deep, which lead to a bit of bleeding the next few days. I would either tell her not to bother with that next time, or be really careful
PEDICURE:
I asked for shellac polish for a french pedicure, as I was leaving that day for my destination wedding, and really needed the polish to last before my wedding day the following week. It lasted amazing. In fact, it still looks perfect, and it’s almost 3 weeks later. And that’s with me swimming in the Caribbean, walking around barefoot in the sand, and in a lot of pools and hot tubs!
The pedicure itself was amazing. The massage was long, the hot stone massage was sooo nice, and the polish was done perfectly. I do not recall her name, but she did an amazing job.
MANICURE:
My manicure was done by a different girl. She seemed to be the go-​to employee for translating. Her english was the best, but still not very good. I tried explaining earlier that I wanted gel nails, but with a fancy type of french tip. Apparently she didn’t understand that. Before I could say anything (and I’m a generally shy person who doesn’t like to speak up), she already started with just basic french tips. I was a little upset, as this was for my own wedding, and I wanted something different, but I didn’t really have time to change it. The nails themselves stayed perfectly in tact, and the polish was really good.
The part I wasn’t fond of: she cut my cuticles too much, and it hurt. I actually flinched and all she said was «You’re sensitive». Well no, generally when a person bleeds after, that’s a little more than sensitivity. Two of my cuticles actually bled for the next few days. Not excessively or anything, but enough that it hurt, especially going in salt water!
All in all, my nails actually turned our really well, and I’m happy I went there. I guess just try to be as clear as you can about what you want. It’s pretty quiet in there because they don’t speak english very well, which is fine to me, but if you like to chit chat a lot, maybe go with someone or check out some other places.

I AM SO DISSAPOINTED.
The reviews are so positive and this place is close to my house, so I just tried it out. When I called for an appointment, I clearly told her that it will be a full-​set.
I walked in and the old lady started cleaning up my cuticle. Another lady asked me said «manicure today right?» so I responded and said «No, It will be a full-​set.» She tried to argue with me and said «You told me that you want to do manicure today on the phone!» And she gave me BIG SIGH. I was already regretting to be here at this point.
I also noticed that they just spray to disinfect their nail tools and her desk was very dirty.
When she was filing the sides and shaping my nails, she cut into my skin VERY deep. One on my thumb and one on my middle finger. My thumb was bleeding. I looked at her and she didn’t even apologize. Her excuse was «I have to file very well so that your nail will be stands out.» When it came time to pay, she told me that she has to charge me $ 10 for cuticle cleaning. I asked her why cuticle cleaning costs $ 10, and she responded and said «BECAUSE YOU TOLD ME YOU WILL BE DOING MANICURE ON THE PHONE. «Are you serious??? What’s wrong with that bossy attitude?
She charged me $ 50 just for regular French Nail.
I won’t be back.

I walked into this salon on a Wednesday at 5pm with no appointment. The staff was very kind and sat me right away. I came in for a shellac manicure and was blown away by the selection of colors and glitters they had! I requested a chevron design, glitter and a color and the nail stylist said yes to my nail art request without blinking an eye! I’ve NEVER received service like this at a nail salon before! I wish I would of gotten the name of the nice lady that did my nails. She was efficient and quick with out missing any details. She’s a freaking artist! Needless to say, I’m very happy with my manicure. In fact I may go as far to say its the best manicure I’ve ever had.
And, if all of that wasn’t enough — I accidentally left my cell phone there and didn’t realize it until I got Bothell. I called and not only did she find it, but she held it over night for me so that I could pick it up in the morning.
Kind disposition, honest and talented. You can’t beat that!