Stephanie Su, DDS

We researched pediatric dentists in the area and loved Dr. Su after meeting with her! She was excellent with our oldest! Our second son has a medical condition and we were worried about dental visits but Dr. Su was amazing with his condition and very patient. I gave this office 2 stars because that was one of the last times we saw Dr. Su whom we specifically chose, instead we have only seen Dr. merchant and her chair side manner is less than desirable! She didn’t listen to us when telling her about our sons medical condition and basically told us we were bad parents for not pinning him down and brushing his teeth which would ultimately cause him to have a severe Breath holding spell that goes into a seizure from lack of oxygen. We told her his Neurologist didn’t advise this but she dismissed our words and continued on with how we are the parents and need to take charge! The assistant finally said something to her since it was clear she wasn’t listening! Then when our 5 year old was having some extensive work done and started panicking she was very firm with him which was fine, then told him he needed to let her know when he needed water and well when he did so she told him he needed to to say please first!!! I don’t really appreciate parenting lessons when my son was under such distress and is actually very polite any other time! This is just a shortened version of several bad incidents with Dr. Merchant! It’s to bad that Dr. Su partnered with Dr. Merchant she is really bringing down the professionalism of the office.

We have been to Dr Su’s office for 11 years with the same wonderful hygienist. They both are great with the kids. She is honest, and caring about the kids oral healt. Unfortunately, our insurance changed to Delta Dental Washington a year ago and with high premiums, it is not feasible for us to continue seeing her and additionally pay out of pocket. Very sad to change providers.

First of all, the staff here are really nice, and they are open every other Friday so that’s really convenient for those of us who have to work and take the day off to take the little one to the dentist. There are toys. There are stickers. Overall, it’s a good experience for the little ones who are just getting used to the idea of going to the dentist. Dr. Su and the dental assistant were both really, really nice to my son and talked to him, not above him. It was nice.
With that said, they are not a preferred provider by my insurance and while they were upfront about that, I didn’t mind since I didn’t want my child’s first experience to be overly traumatizing. And to be honest, I figured we were talking maybe $ 100. Uhm yeah, it was over $ 220 — for some brushing, flossing, fluoride, and exam. He’s only 1.5 years old, so there isn’t a whole lot to the «exam» part. Basically, I can either pay for his extracurricular activities or pay for his dental care — and this doesn’t include paying for any dental work itself should he need it.
If you have insurance they take, or you don’t mind paying the cash, I would recommend the staff here. Unfortunately, I have neither.

We went to Dr. Su for many years. She and her staff were nothing less than professional, friendly, and caring. Our kids actually looked forward to their appointments!
I am giving their office a 3-​star review because of their insurance policies. My husband switched jobs and Dr. Su’s office takes only Premera and Regence. Seriously, just two insurance companies?! His job switch did not affect any of our other medical providers or my own dentist. The out-​of-​network fees were just too expensive for us to justify staying with their practice, and that was just for regular check-​ups. We didn’t want to risk ending up paying $$$$ if there was ever anything serious with our three kids’ teeth.
So if you have one of those insurance providers, go see Dr. Su. Otherwise, keep looking.
(Although I have heard a lot of negative stuff about her new office partner, Dr. Merchant. That is too bad.)

One of my kids is extremely sensitive to pain… Everyone at the office knows this. It’s in the charts. However Dr. Merchant saw fit to extract a tooth with NO novacaine. This is how kids turn into adults who don’t go to the dentist… bad experiences.
If your child needs braces, be warned: Dr Su will refer you to Wisanu Charoenkul, Lake Hills Orthodontics. What she won’t tell you is that this is her husband. I expect my dentist to refer me based on my kids’ orthodontic needs, not based on her desire to line her own pockets. And if your kid wakes up sick the day they have an appointment, and you opt to keep them at home, you will not be forgiven. You will be «dropped» from their practice.
I will say the dental assistants are very good. Caring and kind to the kids.
My advice? Keep looking.

We’re recent transplants and this office came highly recommended when we needed a dentist. My son has a pretty complex tooth issue (extra tooth between the middle two) and we brought him in when he lost his first tooth this week to see if it was time to begin the extraction/​repair for that situation. The staff at Dr Marchant’s office was very kind and careful with my son. They easily had the opportunity to run up the bill on us requiring X-​rays, but were fine using our existing X-​rays for another six month… nice since we don’t have dental insurance.
Dr Marchant was very straightforward and clinical, but I don’t see that as a negative for us like other reviewers. I appreciate detailed explanations when it comes to medical issues. We only had a cleaning and exam this visit and it was about $ 200 (cash price) which seems about average. Yay for no cavities! We’ll be back again in 6 months.

We saw Dr. Merchant. She really needs to work on what’s appropriate to tell a 5 year old boy getting his tooth pulled. Going into detail about why it’s going to bleed isn’t necessary while he’s already nervous. They also sent us out the door with no extra gauze and an actively seeping extraction site.
We’ve been to an excellent pediatric dentist in our last city. She always gave us the option of using laughing gas when pulling teeth on them so young and Dr. Merchant just dug in without even clarifying with us. This office is out of network for us but we figured it would be worth it to pay extra. Unfortunately when we got the bill we were blown away with how much more they charge over and above the contracted rates. This is a very expensive office and for the extra money I expected, and have seen, better.

Dr. Su is an outstanding pediatric dentists. They go to length to make your child feel comfortable. The staff are great, they really love working with kids. Minus one star because Dr. Merchant needs to improve her bedside manner, and develop respect for the parent. The office has a fun atmosphere.