Allstate Insurance: Tyler Cross

Great office very helpful

Extremely friendly and competent insurance agency! These people are my go-​to for everything insurance.

Knowledgeable staff, friendly service and a great product, make this agency my go to place for all my insurance needs. Auto, life, homeowners, commercial, Tyler and gang write all lines of insurance
Thanks for keeping me in good hands

Every 6 months when my existing policy is about to expire, I use online insurance broker tools to find better rates with the same policy I have today. I will say that Allstate’s marketing has been working on me (Who doesn’t want to be in good hands?) and their reviews are pretty solid compared to the other giant insurance companies out there so I was disappointed when the rates were slightly more than what I currently was paying for.
A friend of mine who already had Allstate referred me to give Tyler Cross a try. I gave his office a call and send them my existing policy. A few hours later, I got a call from Allison with her proposal matching my current policy and rates! She asked me a few more questions and an email later gave me an updated proposal that was about 3% less than what I was currently paying for!
Needless to say I moved forward with Tyler’s agency. Overall an awesome customer service experience. Allison was quick and responsive and I’m happy I am now with a reputable insurance company. And it’s always a good thing if you can save some dough along the way, right?

They have been a great help to us. I addition to a good rate, they went above and beyond helping us during a home purchase. Reese was extremely helpful and sent documents directly to the lender/​escrow agent/​etc. as needed to make sure everything went smoothly. Thanks so much!

If we all took the time to tell the people that help us in there times that we really need them the world would be a better place! thank you Allison Claudia and Gang for making all my «mishaps» just a little easier!!!

I just received an Unilocal email from Tyler Cross yesterday stating that I have offended him and that the reason for his absense was he was planning his wedding and honeymooning…
I have to ask, FOR the last 3 ½ years he has been planning a wedding and honeymooning since he purchased the agency??? He has been absent and or handed my call off to his staff as he didn’t seem to know much about Insurance since he purchased the agency. I gave him a good solid chance as did many of my friends and family, and this excuse would never fly with any good business owner! I wish I could tell my company that I will be mostly absent for 3+ years to plan a wedding and take a honeymoon. Yeah that would never fly. Sorry Tyler, but now I am offended that you think emailing me this excuse is valid for many years of loyalty and referrals to be completely unattended to by you, the new owner! Also, I highly recommend you get your unlicensed staff licensed if they plan to be transacting for you as I am pretty sure Allstate would not approve of this type of business practice.

I was confident I was being taken care of by a knowledgeable staff. Not only did they explain my insurance in a way I could understand. Amazing service! I left a message for the office and received a phone call back almost right away. The woman on the phone not only answered my question but educated me further on the matter. Tyler and his staff are knowledgeable and friendly and I recommend them all the time.

Update. Less than 10 minutes after being on the phone/​writing this review I had a new insurance policy with another company. Now, that wasn’t so hard was it?

Amazing customer service!!! Tyler, Allison, and the rest of the team are the best. I stopped doing comparisons long ago because I always get the best rates here. The staff is super friendly and very responsive. I’ve contacted them before regarding urgent issues and they could always take care of it the same day. You will not find a better insurance agency in the South Bay!