Arneson Plumbing, Heating & General Contracting

First time dealing with this company. Great service, very professional, fair prices. We had a problem with our waterless heater and when we called, we got a quick response from the owner,.
They worked on our water tank for almost 8 hours and Guermo stayed till about 530 just to make sure everything was done correctly. Will use this service again.

Horrible customer service and very unprofessional. I will never call him again or refer him to anyone else.
The tile man gave specific instructions to them which they did not follow and owner was very argumentative on phone. We ended up calling someone else to fix their mistake. If I worked like that at my job I would have no clients left.

Looked into Arneson Contracting due to my parent’s place flooding downstairs. Called and he showed up within 30 minutes, which happened to be after normal business hours on Saturday. Turned out the initial work the place needed wasn’t in an area he could offer his services (water damage remediation), but he was very helpful. Les made several recommendations on the next steps and he was very helpful overall. I would recommend him to others if they need contracting work.

Stellar service and he’s always willing to swing by and look when something isn’t quite right (whether he did it or not). Les — and being first-​name friendly is a good thing, I think — helped fix a faucet I couldn’t for the life of me find a replacement for, and he was able to cheaply move a water heater that had been leaking all over in our basement! (We had to replace the water heater too, but that’s what you have to do when it’s leaking badly. Heed my advice — and Les’s — and go look at your water heater every once in a while!) Anyway, good, friendly folks who go the extra mile!

Les and his crew in one word is AWESOME. They were so professional. I really appreciated the extra time Les took to explain everything to breakdown all the cost. I rarely write reviews unless I receive amazing services or have horrible services and in this case, I am very please to say I received amazing services. I am looking forward to working with Les and his crew when I start remodeling my home. Thanks again!!!

We had a water heater that needed to get replaced due to a leak. 1 week prior we were told by a major plumbing company that we had a bad sewer line that may need to be completely replaced or rerouted. I found this was an opportunity to get a second opinion on the sewer line issue while getting my water heater replaced.
I chose Les Arneson’s company based on his notation of being a General Contractor. I emailed Les late at night after returning from a class and Les responded before 7am the next day via a text informing me he could be at my house at 8:30. I texted him back and informed him that at this point I first wanted to meet for a quote and was not sure if I would get the work done. Les showed on-​time along with one of his handsome tradesman and sized up the job with materials and hourly labor it would entail and confirmed the full total. There was no quick quote like you get from the large plumbing companies (Roto Rooter). Les is straightforward and professional as are the two gentlemen who did the job. I felt like I was being heard but also not being oversold on something I did not need.
I told Les about the previous clog to my sewer line and once the work was done with the water heater the guys probed my mainline with their camera. I was better able to see the clog and they were able to push farther than the prev. plumber with better picture clarity. Their assessment of my mainline was not as horrific as i was made to believe and I now know that my clay pipes are in great condition I just need the section of caste iron replaced for better flow.
This is a company I will use for the section replacement and upgrades including our bathroom and kitchen.
Thank you Les and thank you to your handsome employees Guillermo and Kevin, both were professional and did an exceptional job. You train well.

I live in a rental where my landlord prefers I call when I need help with the plumbing, which is often since I live with two other girls. I’ve never met Les but I’ve never had an issue when calling their office and making an appointment. They can always accommodate my schedule and send someone out the next day. They always send the say guy who is always really sweet and super hot! He always gets the job done and cleans up after. I would recommend Arneson and will probably continue to use them when I move.

Background: We purchased a townhome unit that had an old gas water heater that had not been installed to code and posed safety hazards. The short, gas water heater had been installed in a low-​ceiling (50″ tall) utility closet behind the garage. The vent pipe had a slightly downward slope instead of an upward slope meaning that noxious gases may not escape to the outside at a fast enough rate, and there were combustible materials (paper of drywall, floor joists, etc) within 1 inch of the vent pipe, which posed a fire risk. To complicate matters, we found out that California had recently banned, for our zip code, conventional gas water heaters short enough to fit safely in our utility closet behind the garage. We even looked into going electric, but that would require upgrading our electrical service and higher electric bills as a last resort option. We concluded that a tankless gas, condensing water heater was the most feasible route. Because the venting from the utility closet to the room ran 40 feet, stainless steel piping would’ve been cost-​prohibitive, so to minimize costs, we went with PVC piping which is now used for condensing tankless water heaters. From the online reviews, many have had good experiences with Noritz condensing tankless water heaters.
I met with 12 plumbing companies in all – all highly-​rated on Angie’s List, Unilocal,etc – to assess the situation and they gave their recommendations. Four companies didn’t want to take on this job due to the jobs’ complexity. Five companies submitted bids that came in lower but had questionable recommendations that went against what I had researched and general common sense. That left three candidates and we wanted to make sure that this job was done right for our peace-​of-​mind and the remaining three companies. I knew I wanted a Noritz condensing tankless water heater and saw on Noritz’s website that Arneson Plumbing & Heating was a preferred Noritz installer. I called up Arneson to schedule an appointment and Les, the owner, came out to assess the situation. He was very friendly and upfront about what was involved for the tankless retrofit project. You can tell he is a stickler for doing things the right way («to code») and unlike some plumbers I had met with, he recommended that I get a permit pulled for this to ensure that it was done right. Everything he said was consistent to what I had researched and I felt comfortable that he wasn’t going to take shortcuts. He also mentioned that the city inspectors knew him from the many water heater installations he’s done over the years in the area.
The entire job took roughly two-​and-​a-​half days to complete. I was on site to observe their work for the duration of the project and I can confidently say that Les, Kevin, and Guillermo executed their game plan very well and were attentive to the details. As a value-​add, Les referred me to his roofer and drywall contractor who did excellent work at a very reasonable rate. Overall, I’m very satisfied with the workmanship and how Les and his team communicated with me from the initial site visit to the project’s completion.

Upfront and honest. Called him to help me install a new furnace, he straight out told me that he was booked for the week –but he spent time with me on the phone to give me advice when I told him that I was thinking about doing it myself.
The next time I need a contractor, Les is one of the good guys.

I cannot say enough good things about Les and his crew. Our 30 year old furnace developed a gas leak a few days before Christmas and a realtor friend gave me the names of two contractors. Les came out the very next day and had an estimate to me within two days, on Christmas Eve. The other contractor never showed. Les pulled his guys off another more long-​term job to take care of our situation and even purchased materials before he had the signed contract in hand.
The job was a complicated one as our old furnace was in the attic and the attic access was too small. Les had to cut a larger opening, remove the old furnace, replace it with a new one and redo all the duct work, which had been poorly done by the builder of our home. His crew was meticulous about protecting our floors and furniture and they did a fabulous job of clean-​up when they were finished. Les initially told me the job would take about a day and a half and that is exactly when it was done. These guys were a dream to work with and I highly recommend them.

Les came over with Kevin on a cold Saturday PM to get our heater going.
Both of them were extremely pleasant to deal with, straight up, explained what they were going to do, did it, and got my heater going. They also did an inspection and told me of other issues that might arise in the future, and that I could either take care of it myself or call them.
I would not hesitate to call Les again! Top notch guys
Thanks!

Beware of terrible customer service once you’ve paid! I called Les this week and said my sump pump wasn’t working, he said he’d take a look at it the next morning, He sent 2 young guys and then wanted to charge me $ 170 ($ 85/​hr x 2) to clear out my small sump container. This was not a 2 man job! And it took them about half an hour from start to finish.
Then it rained that night and the very next morning I noticed that the pump hadn’t kicked on all night in my now flooded driveway. I called Les immediately that morning and he said he could come back out and take a look at it again for another $ 85! Um, wouldn’t you just come see if there was a fitting left loose or something obvious that might be the problem for free when something you just worked on isn’t working later that same day??? He proceeded to argue with me throughout the 2 phone conversations I had with him, telling me repeatedly, «it isn’t my fault your pump isn’t working now, it was working when my guys left yesterday.»
Talk about no customer service, or basic common sense! I’ll be telling my South Bay realtor friends and homeowners to steer clear of this one.

Les and his crew were amazing! They replaced a 50 year old industrial heater with a much more efficient system. Les researched the best options for our building, and even had the engineers from the heating unit companies out to our location to be sure we were getting what we needed. Not only was the job what we needed, but the workers could not be more polite, clean and conscientious. Guests and vendors in and out of our office frequently remarked on the respectfulness of Arneson’s employees. Once the job was finished Les has checked back with us to be sure that all is working according to plan, AND IT IS! I truly, highly would recommend them for any home or business job.

AWESOME! Les Arneson, his son and their crew where great to work with from the start to the finish of our major repair. We had 5 different heating and general contractors look at the job. Les flat out told me why the house should be repaired a certain way and why it wouldn’t work any other way. Les told me what the inspectors would find issues with and he was 100% right. I am so glad I trusted Les and listened to him about how to remove the asbestos, how to run the new heating ducts and which Forced Air unit to use and how to install it. The new system is efficient, quiet and most all SAFE. The new instant Hot water system that was also required has been fabulous. My wife and I had the nightmare asbestos experience when we brought our new house in the Los Angeles South Bay. My wife and I are experienced Realtors and never in 20 years have we ever had so many people associated with a job that were so incompetent. Thanks to Les and his crew I am finally able to sleep well at night and not worry about my family being safe. I love showing my utility closet to visitors. Les and his crew did unbelievably clean, quality work in both the heating and hot water systems. His crew where polite and a pleasure to talk with at the house from start to finish. They were very respectful and understanding of my families situation. They did everything they could to protect the house and my furniture. They kept the job site clean throughout the entire repair. Thanks guys for everything. I would highly recommend Les Arneson if you need a general contractor or a plumbing and heating specialist in the Los Angeles South Bay. Please do not hesitate to email me if you need more information. Dr Graham Sanders

In February 2012 I had severe stoppage in my main sewer line from tree roots. My Rooter service was called. After a camera inspection roots were found again. I had paid thousands to fix this line before and was given an estimate again for thousands to now redo the rest of the sewer line. I felt this was a rip off. I called Les Arneson. He took time from another job and did complete investigation of the problem. His professional and courteous crew showed up on time and started the job. New problems were found as the job progressed. The cost went up but the work was done RIGHT the first time. The Rooter services will never be called again. They are a rip off! Call a professional plumber like Arneson.
In the end it is done right for less.

I give arneson 5 stars because he came out to my house to check out my broken water while I was at work, free of charge! I know this is rare someone doesn’t charge a minimum, and he probably does but I really appreciated him going the extra mile to help me out, honest fast service, highly recommend