Benefit Brow Bar at Ulta

Since I can’t leave any fewer stars than my previous review on their TERRIBLE customer service I am just going to add a little more information. Since my previous attempt at a visit there my sister went there to get her eyebrows waxed. She has been getting her eyebrows waxed at a different Benefit location for years with no reaction. The skin was ripped off her face. When asked about it the brow girl and manager explained it’s called lifting, and brushed it off saying it’s common and could be because the weather or dry skin. Since we have contacted Benefit who, after a month, had a representative get back to us saying that it’s VERY common but that they also do not employ the staff at the BENEFIT brow bars so cannot take any responsibility.
Next time you’re looking for some where to get your eyebrows done keep in mind that this is VERY common for Benefit and they will offer you no apology or even take responsibility for it.

Can I leave zero stars? A week before Christmas my daughter and I went to this location instead of our usual. Huge mistake! I have my brows tweezed, both of my daughters have theirs waxed. We have been very regular clients at brow bar in Macy’s Del Amo for a few years. As the woman was working on my daughter I remarked several times that she was turning VERY red and this was in no way typical. She gave every reason from the weather to dry skin. I have never had a problem at brow bar so I figured she new what she was talking about. As she was working on me I continued to glance over and comment that that was not right. She walked over and kept dabbing my daughters brow area with some solution. When I was done I took another look at my daughter and her SKIN WAS RIPPED OFF! As I didn’t want to alarm my teenaged daughter I showed the woman who did it and said I need to leave now! She called her «manager» who strangely she said she didn’t even know! I left in a hurry to get her home and treat the problem. She was unable to go anywhere for a week and still has red marks! No Christmas pictures this year! I have written to the company and at first they were very responsive. Now they have not said a word for a month and I’m considering legal action. STAY AWAY FROM HERE!

This is a horrible place! Went here to get brow service and the lady was too busy. I waited for a while and she looked at me three times and then told me she was closed? Why couldn’t she have told me that the first time. I’m taking my business elsewhere.

They no longer tint & fail to tell you that on the phone I will take my Business elsewhere!

Ok so whats the point of making an appointment if the brow specialist is too busy to take care of you. I waited 15 and nothing she was just to busy trying to help out others customers. So I guess if you wanna get help don’t make an appointment you might have a better chance of getting taken care of.

I absolutely love this place! I cannot say more about Morgan! She is theeee best! My grows are PERFECT and my daughter’s as well. She’s kind and sweet and very talented in her art of eyebrows. I will continue coming here to see Morgan so she can continue doing wonders on my eyebrows!

If I could give this a negative star I would. I went here because the regular person I go to at another benefit counter was not available. Whatever you do DO NOT let Sherri touch your eyebrows. I spent MONTHS trying to grow out my eyebrows only to have her take them all off. I have thick eyebrows and my eyebrows are pretty defined I just needed to clean them up, and I clearly told her I was letting them grow out in certain areas. When I looked in the mirror I was completely devastated. I can’t believe someone would do what she did to someone’s eyebrows. I have never in my life have had my eyebrows so thin so I have no idea where she would even find the shape to how she left them. I got it done 2 days ago and my eyebrows have been itching and breaking out since because I have never taken that hair off before. Whatever you do, do not go to Sherri. The worse experience I’ve ever had doing my eyebrows by far.

I recently went there for brow services and I normally go to the brow bar in Manhattan Beach, which is great! I came in thinking I would get the same type of service, but my brows were butchered. After months of shaping them and getting to the right thickness, this lady takes that all away. Not only is the shape weird, she trimmed the hairs horribly. Nothing even lines up. I am so mad. If I could give this zero stars I would. So dissatisfied with the service.

Go see Morgen — she knows brows! She’s super nice and took the time to show me what I need to do to get my brows looking perfect. She «mapped» out how my brows should look so I know what parts I need to grow out. She did a great job. I will be back!