FedEx Office Print & Ship Center

The prices and deals offered me online where NOWHERE to be found there. Wanted to charge $ 50 for what online would’ve been $ 10. Shame

Buyer beware! Packing services here are scary!
I took a 30×24×4 art portfolio for them to pack and ship. They packed it in a box that was twice the size of the item (50×37×6) instead of telling me they didn’t have the right size. Then, based on this HUGE box, the shipping charges were $ 202!
This was art for a student art competition, and the $ 202 was WAY out of my shipping budget.
I took the package home, and with a box cutter and some packing tape, sized the box down. Cost to ship was $ 60.

If your location does not do same-​day deliveries, PLEASE MAKE SURE IT IS REFLECTED ON YOUR WEBSITE as it causes wasted time and more stress on your customers who research your services online before heading to the store (I’m sure I’m not the only one doing this). I went to this location because per the FedEx website, they deliver it within hours on the same day or by next morning. I needed my mail to be delivered asap. The employee said they might have worded it wrong on the website and they do not do those deliveries. Reflect accurate information online aka «word it» accurately. Thanks.

Go early in the morning and you will be greeted and assisted by two incredibly kind and knowledgeable women! Susan and Crace are the best and I know I can always count on them.

Unhappy!!! Sent wine to a friend there at the Redondo Beach Area and instead of calling the receiver they called me, the phone number was clearly on there!

I drive to a farther away location in order to ship my packages. There’s a female employee that makes ur fedex experience a nightmare. I wish I knew her name.

They get the order wrong and try to blame you and run the price up higher. During transmission of my print job something happened. The tabs were out of order and the paper stock was a higher quality paper. All the time they kept shifting the blame to me. Also, I received an email my job was complete and 6 hours later I came in to collect it and it was not done.

I don’t normally do this, but this guy deserves it. The branch manager Roberto at FedEx on PCH (Riviera Village) gave me the worst customer experience from any ship center anywhere.
1) I purchased a large white box, which he didn’t pack correctly after I asked him to make sure the entire item is covered so it will not get scratched on the sides of the box, but he still did not cover the sides.
2) He printed out the shipping label without my name on it, so the origin was blank. I informed him that the receiver wouldn’t know who the package was from and that I couldn’t provide them with a tracking number. But he said that he will stick on a thin weak manual paper carbon copy of another label that I filled. Also, that label wasn’t water proof as the package is going to the Midwest where it always rains (I’ve never gotten a FedEx box with such a label without being in a plastic sleeve), but he wouldn’t reprint the main label to put my name on it, dismissing my concerns yet again.
3) Additionally, he was off by a full day with his delivery estimate. He told me it will arrive on Wednesday. I checked the tracking when I got in the car, but the tracking showed Thursday delivery. I could have saved money by choosing a cheaper service if I knew it would take 4 days to arrive.

Customer Service FAIL
I will not be returning here, nor will I recommend FEDEX to anyone. In fact, I had such a horrendous experience, I am debating shouting from my rooftop «DO NOT WASTE YOUR TIME, MONEY, ENERGY AT FEDEX».
5PM*** — I am at Fedex in Redondo Beach. The store has one service representative on the floor. I need around 25 brochures to be printed up on glossy paper. I am given a price for this order. It’s expensive.
Attendant: «The order will be ready tomorrow at 10 AM.»
Me: «I need this order done today. Not possible?»
Attendant: «Possible.»
Me: «if I order more, will the rate become cheaper per unit?»
Attendant: «How many do you want?»
Me: «Depends. If the rate changes, then I want to order more.»
Attendant is unable to provide me with this information. Since I can’t get an answer, I confirm that 25 brochures is ok.
Attendant: «Don’t worry, I will provide you with a survey you can fill out to receive 20% off your purchase. Mention my name because I have treated you so well.»
I’m not sure what to think at this point. A long line of people has developed behind me and the attendant is eager to finish dealing with me, I’m feeling as though this is my fault for holding these people up. I take my receipt, and as I turn to leave I notice the attendant apologizing to the next customer for the wait, as if I am the one responsible.
8PM*** — I arrive to pick up my order on schedule.
Attendant: «I am so glad you are here, the text you gave me to print is pixelated.»
I realize that not only is my order not ready at the time it was suppose to be, but that the attendant did not call me in the past 3 hours to notify that there was an issue with the order. UGH!
Attendant tells me to resend the image by email on one of the self service computers. To do this, I must put money on a Fedex card. So it was at this point, I am paying for Fedex’s mistake.
The computer is slow, the browser is not loading. I am in my email and trying to send my attachments to the FEDEX email but there are popups on the screen. Email sent. I sign off. 5 minutes later…
Attendant: «Did you send the email yet?»
Me: «Yes, did you not receive it???»
Attendant: «Please try again. This time I will refund you the time you are on the computer.» SHOULD BE REFUNDING ME THIS ENTIRE ORDER.
I resend image again.
Attendant: «You want glossy paper right?»
Me: «Yes (for second time)»
Attendant makes some test examples before printing the order.8:40PM. There are some obvious streaks in the colour, thank I have to point out. Colours are all off. After much back and forth, and I have been here for 45 minutes from when my order was scheduled for pick up. The order is finally ready, 10 minutes from closing time.
Me: «Could you cut these brochures to size please?» I thought that this service might be included given all the trouble, not to mention having to wait so long for their mistake.
Attendant: «It will cost $ 1.89»
Me «Fine»
Attendant: «1.89 a cut»
Me «huh? No thanks»
I go to the cutting area at the front to cut my brochures.
Attendant «Excuse me sir, we are closing in 3 minutes.»
LOLZ!!!

I am a frequent Unilocaler and I pride myself on positive reviews. Michael was not helpful and honestly wasted alot of my time and money. I overheard him tell someone (the only other customer there) that it was his last day there. Still very disappointing that he did not care at all that my entire project was not printed because of an error with the computer that was entirely not my fault. He acknowledged that fact and told me to try again. Which of course cost me double the money. Next time your hiring please consider the potential employees professional goals and overall attitude. He was not at all worried about my opinion of the company he was still representing.

Went to this location. I’m giving them 1 extra Star because they did refund my money. I don’t like their Sony photo machines charging the credit card before you actually see the final result.
I asked for help from Abdul and he said he couldn’t help me due to a copyrighted image I was printing. He handed me a sheet of paper explaining things. The image I was printing was a photo done at Universal Studios Amazing Pictures. My image was NOT copyrighted and I paid for the digital copy so I can do what I wish with it.
Abdul refused to help me with using the machine.
.
I used to live right next door to this location and have had a few problems with them but not like this. The one extra star is because i was refunded my money for the bad print.
I was going to use their services for my holiday cards but due to this bad service and attitude of employees there I went elsewhere.

Do not go to this location. Bad, Bad, Bad !!!
I have gone to this FedEx location two times. Both times I have had a ridiculously stupid experience. The first time I took advantage of using their service of having Amazon ship an item to them so that I could receive it faster. Okay, it was there. I go in and the staff could not find the key to open the delivery cage. They look and look, call staff members and managers who have left, search high and low. After waiting for over thirty minutes the guy who kept denying he was the last one to have the key realized it was in his pocket.
That was then, now we get to today. I go in with a package to ship. The manager comes to help me and asks what is inside the box, I tell him. He asks if he can open it. I thought, «Sure, maybe he just wants to confirm the contents.» He cuts open my tape, looks inside, and then tries to sell me additional packing paper for an item that was already very well protected with bubble wrap. I tell him to forget it. After him opening up my box I had to go home and re-​tape the box. I then took it to the FedEx on Hawthorne Blvd., where they are always nice and professional and they shipped it with no problem.
That was a really stupid way for a FedEx manager to try and make a few extra bucks!
That’s the story. My advice, go to the nearby FedEx location on Hawthorne Blvd. not this one.

Sometimes in life, you just don’t understand why a business does not hire more employees. I’ve been waiting 30 min to ship an international package. There is 3 people ahead of me and the kinkos employee has been helping a lady for 20 min. Kinkos, have more back up when people call in sick!
Worst of all, the employee that is here could kick it up a notch. She’s is moving way to slow for how busy it is here.

Extremely picky about which boxes they will take because they don’t meet «FedEx Standards.» This is apparently a completely subjective term as I had no other problems at another FedEx. Go to the FedEx at 23 325 Hawthorne Blvd in Torrance. They are helpful, considerate, and best of all, practical.

Difficult to get to since it’s off at the beach but I needed to print some paperwork before going to class today. Cost me $ 7.00 to print 13 pages so I am kind of bummed.
It was easy to get a card, download and print, then leave.
I love how this place is close to the beach!

This place sucks. I have been shipping for many years. They have decided that they will not take boxes they deem unworthy. As if they know anything about the packaging inside or out.
My box has taped edges at the top, as well as taped flaps. In the managers narrow minded, misinformed opinion they cannot accept the box.
SHIP UPS!

I live right in between this FedEx in Redondo Beach and the FedEx on Hawthorne Blvd in Torrance. Every time I go to this one, I always swear I will never go back. Mostly it’s bc there are not enough people to help. I routinely need to FedEx some papers overnight. I will wait for easily over 15 minutes in line because there is only one person working! This has happened to me four times I’ve gone. I don’t know why I keep going back. I never have this problem at the other FedEx (I just hate Hawthorne Blvd so I avoid it at all costs!)
And twice, when I finally get to the person helping me with the FedEx papers, another customer will come up and ask him/​her a question and the person will spend over a minute explaining to them what to do and stop whatever they’re doing with ME — the customer! And it’s bc there are no other employees around! So frustrating!
The only reason I gave it 2 stars instead of 1 is bc the employees are nice. They’re doing their best but honestly the owner needs to stop being so cheap and hire more people!

If I could give 0 stars for this experience, I would.
Overall, I think the FedEx Office idea is great. I’ve used these stores in various locations to print things on the fly, drop off packages or bind presentations and the people are usually very helpful. I guess there always has to be a bad apple in every bunch unfortunately.
The other day, I was rushing over to FedEx because I had to get a transparency made for a gathering that I was attending. I had previously achieved this at another FedEx location as well as this particular one on a previous occasion. I wanted to have a negative picture of the slide I was creating where you have a black background with white lettering. It’s a simple function on the copy machine.
Well, one of the employees who was helping me didn’t know how to do it. He at first claimed that they can’t do that here. I then informed him that I actually had this done here before trying to counter his obvious lie. He then attempted to do it for a few minutes but apparently, the task was too difficult for him.
Then a guy sauntered out to the front from the back accompanied with a female employee (hmm) so the employee assisting me asked the Roberto how to create the slide I was requesting. Roberto looked flustered and gave some lame excuse that if I waited an hour, he could have it done for me. I told him I was in a rush for a meeting at 7:00 pm and it was 40 minutes til 7pm. I even offered to help because I told him I knew how to do it on the copier. Yet he insisted he couldn’t help me because he supposedly had a lot of jobs to get done so after insisting I couldn’t wait, his only suggestion was for me to go to another FedEx location.
At this point, I was pretty much frazzled. I couldn’t believe I had to try to rush to another FedEx location! I left in somewhat of a rush but managed to retort over my shoulder to wait for my review on Unilocal,Roberto.
I ended up having to drive to the FedEx in Torrance at Lomita and Hawthorne where I was able to get it done with the help of one of the employees on one of their copiers. It took 5 seconds to do.
I explained how I had tried to get this done at the other location but some guy named Roberto apparently was clueless in how how to do it so he sent me here. He laughed because apparently, Roberto is the manager of the store and so he was surprised he didn’t know how to do use the printer. Huh, he was the manager of the store and he didn’t know how to print a simple negative transparency? We both had a good chuckle about this.
Not all FedExs are as inept as the employees that happened to be here during the time of my visit so if you come, it’s hit or miss as to whether you’ll get good service or not. On this occasion, I certainly didn’t and will probably call ahead if I want to do something as complicated as printing a slide to ensure someone there knows what they’re doing.

So for the second time in a month I left home without printing something I needed to print. Fortunately, there’s a FedEx Office on the south side of Redondo Beach as well just past Riviera Village on the way to points south on PCH.
There’s a lot more unused interior space in this location relative to the Manhattan Beach location. Surprisingly, given that, there’s only one copier here with a USB station attached, and it was verrrrrrry slow compared to the other location. However, it worked, and I can’t complain since yet again, the requisite page did print cleanly for all of $ 0.12 including tax.
Service here was excellent — unlike the other location which was teeming with personnel, there was just one employee in the store at the time, and he very quickly scanned the document I needed and transferred it to my USB stick. All for $ 0.97.
Note I opted for the scanning/​saving to USB route because faxing that one page would have cost $ 2.49 (plus tax, I assume). Money aside, since it was just 1 page and not a 25-​page real estate counteroffer or similar tome, I liked the idea of having a scanned signed original since it meant one less piece of paper of which to keep track.
So, for a total of $ 1.09 and a little bit of time, I was able to print a document for signing, have it scanned, and have it saved to USB for subsequent use/​uploading.
A few minutes more and the document was uploaded and on its way. However, that few minutes more did not happen here. There is an AT&T/Wayport wifi hotspot here, but it was too flaky just trying to log in to transfer the document to USB — took quite awhile. Didn’t even bother trying to upload the document. This is the second time at the second of two different FedEx Office locations that this flakiness has happened. I don’t have this problem anywhere else with similar AT&T/Wayport wifi hotspots.
I recommend allowing some extra time if you plan to futz with this or in order to be able to relocate to the nearest Starbucks (as I ended up doing) to accomplish the rest of what you need done. You could also buy internet time for your laptop at FedEx Office for whatever that costs these days — I’m guessing $ 6/​hour or similar. One way or the other, a solution is at hand.
To summarize:
+1 star — not ²⁴⁄₇ here, but late/​long enough hours 7 days a week
+1 star — USB station
+1 star — great service
+1 star — cheap enough
–1 star — flaky wifi at multiple locations
I’m glad these FedEx Office locations are around. They allow me to procrastinate purchasing a new wireless printer/​scanner/​copier/​fax, and to indulge my inner night owl as well. That, and at $ 0.12/black and white page with free parking, I’m not only procrastinating — I’m also fending off the slings and arrows of functional obsolescence from that new printer/​scanner/​yadda too!

Y’all need a copy?
Here’s what I thinko:
Head on up Pac Coast Hwy.
To Redondo Fedex Kinko
That’s Kinko, not kinky
Yo mind is in da gutter
Thoughts all dirty ‘n stinky
And slimy, jus like butter
But RB Kinko’s is clean
The staff, they are nice
When you’re there, don’t be mean
A smile will suffice
I was at Kinko’s this Saturday night
Had the place to myself, no other patrons in sight
I saw just one employee, minding the store
With only one customer, why would they need more?
You’ll find easy parking, right out in front
Your needs will be met here, if I may be so blunt
They sell office supplies and even print banners
Remember to be courteous, please mind your manners
Take care of all your business, now don’t be lax
For only a buck fifty, I sent a fax
I said fax now, not fux, your mind’s still in the potty
When you’re at Kinko’s, don’t you dare be naughty
As posted on the door, here are Kinko’s hours
Glad I could help, feel free to send me flowers…