GameStop

ok, so I’m pissed at South Bays Gamestop right now I perched a used Legend of Zelda Twilight Princess game like two months ago since they no longer sell them new. Because I was in school I put off playing it and now that I’m finally ready to play it it doesn’t WORK. The disc has small cracks around the inner circle and was really dirty. I called gamestop to see if they could do anything or exchange it for another copy and they said their was nothing they could do. Apparently it’s my fault for no getting a year warranty for a game I was told was tested and worked. They said if anything I could SELL the game back to them for $ 5-​$ 10! Why so they could go around and sell it for another $ 30!!!
I understand it’s just a game but the way this was handed pisses me off the most!

This store and company is a joke. They don’t care about the consumer and their safety. It’s really sad, I expected better. I was holiday shopping in December 2015 and an employee apparently propped up a ladder wrong. You wanna guess what happened? The ladder fell on my HEAD! Do you think the manager of the store cared? No way. She didn’t show any concern no empathy NOTHING. On top of that I wanted to purchase a game, turns out it was mislabeled and said Mic included and the manager was rude to me telling me that was not the case and that there was nothing she could do. I filled out a survey demanding someone to call me and I got a manager to call me the next day. He got me 2 mics from another store. He handled it well and took ownership but what did I say earlier? Oh yeah a LADDER FELL ON MY HEAD!!! I call the manager back asking for that to be addressed and I get a call from some company saying they represent Gamestop. Apparently gamestop is self insured. Guess what they offered me?! A $ 100 gift card !!! Hahahaha wow way to make me feel cared, way to make me feel like the company values safety. Wowee! $ 100 Gamestop GIFTCARD!!! This is a joke, I expressed to the woman that I was really concerned about my head she said feel free to go to the doctor but it doesn’t sound like it’s anything serious. If it’s anything major we will come to an agreement for payment however we will be deducting the $ 100 GIFTCARD we already gave you from that total. Like I said … This company is a joke, I’ve never been so disappointed.

I bought an Xbox One on 11/​07/​2015 at this specific GameStop branch. I’ve been wanting an Xbox One and I was really excited. GameStop had a deal on a free controller and game with a purchase of a new console; buying the bundle just became an impulse. I get up at the register to tell the GameStop employee what I wanted: an Xbox One Halo 5 Edition, with a free copy of Black Ops 3 and a limited edition Masterchief controller. First thing the employee tells me (as he was bringing my stuff out the backroom) was «wow, you’re getting a shitty console with the two shittiest games of all time (Halo 5 and Black Ops 3). If I wasn’t so excited about getting my Xbox that day, I would have brought my money to Best Buy. That employee was just a complete douche. Please do something about this employee. His name was Peter (402 191).

Good as far as Game Stops go… I took my nephew there for the Destiny Release and all the employees were very pleasant. What I liked most about this particular store is the way they handle the madness of new releases. They actually give you a groupsA, B, C etc to streamline the process.
Anyone that has been to a store in release day knows how crazy it can get. You just show up at your groups time and your are in and out. That is my kind of organization.

Robert was awesome he was a big help! I came in today (3÷26÷15) and he helped me out greatly!!!

I adore this place. They know how to treat a person right. They always have the games I want, and sometimes, well, maybe, all the time, games that I didn’t know I wanted. They are awesome for pre-​orders, they even have extra copies on hand, when I forget to pre-​order a game. You guys rock.