Nine West

This location’s customer service was sub par, but I am going to be sad it is closing this week. You can still buy your Nine West shoes online and at the outlets.

I visited this Nine West location 10 minutes before closing. The lady working there was extremely nice! Her customer service was beyond belief. I know if I was working at a shoes store late night and I had to lock up I would want every customer out the store by 8:58. I don’t remember her name, but I did late night shopping yesterday. I will definitely be back!

I love the manager here her name is Jackie she’s very sweet and very helpful. I had some shoes that I bought online and I had to adjust the price cos they went on sale few days after I bought it. So she did adjust the price and I got some money back on my account. She can match whatever pricing is online. if they dont have The shoes in the store they will find you in different Store! shes awesome!!! I have tons of Nine West shoes. I love Nine West they are stylish. But you have to be really careful of course choosing the shoes what’s going to be comfortable for you or whatever suits you. If you have big calf and bulky foot then the chances are you don’t have a lot of choices. So ask the manager Jackie and she Will assist you which shoes are narrow, which shoes are wide, which shoes are for petite feet so it could fit on you.

Hands down, the worst service I have ever gotten in my history of shopping.
I went to this particular location because it’s close to where I live. Originally I bought a pair of shoes for work. After one day of wearing them, the leather was already buckling and the shoes were killing my feet somethin’ fierce, so I tried to return them and get my money back. The ‘manager’ would not give me my money back, but instead gave me a gift card. (Great, now you’re forcing me to buy another pair of your P.O.S. shoes. Thanks!) I tried on shoes. Everything I wanted, they didn’t have in my size and most of the shoes were painful. I went home and went to their website. Found some shoes I liked that were in my size and then found out you cannot use gift cards on the website. Great, so I went back to the store again and tried on more shoes. Same experience. Painful and not my size. A month went by and finally I went back for another try. Third time’s a charm right? Nope. The third time was the worst.
Not only did they not have anything in my size, but the sales girl who was ‘helping’ me (more like deterring me) was so extremely rude that I actually got a little huffy back at her, which is a rarity for me. She rolled her eyes at me and shook her head in regards to my requests of what I was looking for. I was so livid, I asked another girl who the manager of their store was and it turns out the girl who rolled her eyes at me was the manager! I was so mad, I left.
I looked up the next closest Nine West to shop at, which was in Hollywood. I went, got two pairs of shoes (IN my size) and was helped out by a very friendly staff. While attempting to buy the shoes at the Hollywood location, it turns out my gift card was showing as declined. I explained the situation and the sales guy asked me, «Were you helped out by a really rude lady over there, a heavy set girl?» I said, «Yes. I was. She was the one who issued the gift card and it turns out she’s the manager!» The sales guy apologized for the way I was treated and said this seems to be an ongoing problem with their store. He worked out the gift card situation and then gave me a customer service number to call to file a complaint.
I will never, ever, ever, ever, ever… shop at this Nine West. Nor will I recommend it to anyone I know. And when the topic of shoe shopping ever comes up, I will make sure every woman I know that’s on a shoe hunt doesn’t go within a 10 mile radius of that place. I’m honestly perplexed at how someone can treat customers that way and still have a job? In this economy, I’m sure there are plenty of other really nice people who would glady replace her and do a way better job.