Pronto Refinish

First off the guy was 45 minuets late. Had to leave to go and get material. They did a poor job with several drips and just a general poor appearance. We had to leave our house for 3 days as it was our only shower. They scheduled to come out and fix it. The day came and they blew us off saying they had a job at a hotel that they were stuck on. The second time we were scheduled the guy had his sprayer stolen and could not get out. They refused to send someone else out to fix the original persons mistakes refinishing the tub. After trying to reschedule a third time. The lady on the phone was rude and had a hard time understanding we were staying at a hotel so we would have a shower. We couldn’t keep rescheduling. The lady seemed frustrated with the situation but could do nothing to resolve the situation. There are plenty of other company’s that will appreciate the business not treat you like a burden. The 4^th time rescheduling was a no show. We called and the owner called us back and sent someone.

Fabio and Danny changed our 25 year old yellowed and cracked Corian counter top to a beautiful finish that looks like real granite. It looks amazing! They also refinished the bathroom tub, sink and tile so they look brand new. They did a great job.

WOW. What a difference a new look can make. Fabio was wonderful in helping us select the perfect colors to compliment our kitchen and bathroom. He explained the complete process and steps needed to prepare for the work, and how to take care of the finish after the work. But the real surprise was Danny, the technician who did the work. His preparation in fixing broken tiles, filling in broken grout, and preparing surfaces was remarkable. Also, the covering of furniture, protecting appliances and taping work that they did was impressive. Danny is a skilled craftsman who is attentive to details. The time an care that he did in applying the finish was commendable. The results were impressive. I especially liked the fact that they applied extra finishing coats on the areas of high usage (kitchen sink, cook-​top and table top areas). In addition, they offer a 2 year guarantee for residential customers.

Beware, and know what you WON’T get from this company! The customer service is as bad as the work they do. Pronto doesn’t re-​glaze your sink, they spray a rough-​textured rubberized topcoat on the surface. Your sink will not be slick and shiny, like porcelain. Ours looked and felt like the bottom of a gym shoe. Furthermore, their promised three-​year warranty is worthless: seven months after their installer «reglazed» my double sink, the left sink’s surface began to crack in a horizontal line away from the drain opening. When we called and asked about the warranty, they were very hard to get hold of, but we persisted. After a week of calling, we finally reached Carrie at Pronto; she claimed we had invalidated our warranty by using a mat to protect the sink but quoted us the fee «to come out and look at it.» The «instructions» she emailed were for the care of a TUB, not a sink, and specifically prohibited using a mat with suction cups. We didn’t; the rubberized non-​slip shelf-​liner I cut to fit the sink had no suction cups, but Pronto still wouldn’t live up to their warranty.
Because the sink finish was peeling up in sheets, like naugahyde — ugly, and not sanitary! — we eventually decided the $ 250 we paid to Pronto for bad work was a loss, and called another company. That guy just left, and our sink is shiny and sparkling white, genuinely re-​glazed — and he did it in a quarter of the time Pronto’s man took! To sum up, Pronto is remarkably consistent: the people on the phone are rude — when you can get to them at all — the work is deficient, poorly done with falsely-​labeled materials, and their three-​year warranty is a sham. We threw away $ 250 by believing their claims. We’re trying to save you that expense and frustrating experience. Call another company instead.

We were blown away with the results from Pronto. Our apartment had a very old and chipping tub and separate shower. We didn’t even use the tub. Fabio and Danny did an incredible resurfacing and our bathroom looks like brand new! They arrived on time and were professional, honest, and kind. I highly recommend this company.

There are far too many other refinishing companies that you should give your business to.
Two weeks ago Lori at Pronto had to reschedule me because she stated they had a bigger job at a hotel and they were too busy. I agreed, however she couldn’t reschedule me until 2 weeks later for a weekend. I am about to have a baby and am having guests stay — so it would have been nice to have the work done.
Today was the rescheduled appointment date, between 9 – 10.
NO ONE SHOWED UP OR CALLED. I prepped and scrubbed the area (OH, because by the way, they want YOU to clean the area properly for them) Mind you, I am 9 months pregnant! I covered and cleaned the entire bathroom per their instruction sheet. Scrubbed the tub. I finally received a call at about 10:30am stating that the workers van «broke-​down» and was being towed. Yeah, sure. She asked to reschedule yet again. Sounds like an excuse for their no-​show.
Once you agree to reschedule, they think you are a sucker and will put you on the back-​burner if a bigger job comes up for them.
I asked her if she could send someone else instead, she said she would call me back. I waited an hour and had to call HER back.
She said she still had no one. That they were all in Santa Clarita at a hotel job and they were very busy. Which contradicts the broken van excuse.
I have my in-​laws coming in next week and cannot reschedule yet again. I honestly think we were simply not big or important enough for them and they let the other bigger job take precedence over us.
Just don’t hire them. Save yourself the trouble.

Worst company ever. Do not use them even if they pay you to use them. I am serious. I scheduled an appointment with Laurie (?) over the phone for Sunday between noon and 1pm. I explained to her that I have a newborn son and a distressed wife I will have to leave at the hospital in order to wait at the house. She assured me someone would be there at that time. Well, I waited. And waited. And waited some more. Nothing. No one showed. My calls and email were not returned. I can never get that time back with my newborn son. I wish someone could have at least extended the courtesy of contacting me to let me know I was waiting in vain. My wife could have used the help. Terrible, terrible company. Please do not employ this company’s services. Use anyone else. I would have given zero stars if this site allowed for it.

I have rental property. The tub I had looked like it had been in a war zone. That was the case until I called Pronto Refinish.
Fabio does amazing work!!! He was very professional and made my disgusting tub look brand new. I didn’t have to worry about any clean up. He protected everything in my bathroom and cleaned up any mess he may have made when he left. The bathroom looked like he was never there, other then the fact that he made it look like a brand new tub was installed in my bathroom!!!
I uploaded before and after pics. Take a look!

We have used Pronto twice now in a very old house (in Redondo Beach) refinishing both an old claw tub and a small sink. We were so happy with the way the tub worked out that we had them come back and refinish the sink. Scheduling was easy and they showed up on time for both jobs and took even a little less time than estimated. We’d use them again without hesitation.

Great work! Very professional! Fabio was excellent and friendly. He explained the process, time involved, and helped with the selection of the glaze! Carrie was friendly as well and booked the appointment within the same week! Nice work Pronto Finish!

My experience with Pronto Refinish was great. Fabio and Luis were courteous, caring about my space, and extremely detail oriented in every part of the job.
With their re-​surfacing process, I will never have to worry again about grout mold, which makes me so happy — living by the beach. You can’t use scrubbing cleansers and brushes with this re-​finish but if you remember to ONLY use «Simple Green» to clean, the tub and tiles will stay in great shape for years to come. They also have a five year guarantee, which is a big plus. I recommend this company.

I loved my entire experience with this company!!! The minute I called to get pricing and information a very professional woman named Carrie answered all my questions and followed up with an email confirmation with a lot of other information I needed. We scheduled the appointment and they HAPPILY worked around my busy schedule which I appreciated. Fabio arrived all smiles and completed the job in the exact amount of time I was told he would do so. Very friendly, courteous and professional. I found a tiny imperfection (I admit I am completely picky) and asked if they could come out and fix it. I was met with nothing but kindness and once again professionalism. Fabio showed up all smiles again and it took him 30 minutes to fix it.
I want to give them the praise they deserve because not being from LA I expect professionalism when I am paying for a job. Unfortunately companies like this are a rare find and I am usually met with rude people who choose NOT to be accountable for their laziness or attitudes. I had the exact opposite experience with Carrie and Fabio. You can’t go wrong with these guys!

We pursued Pronto Refinish to do a reglazing of our tub and enclosure. Carrie promptly replied to my inquiry email for an estimate and answered my questions with expertise. She sent Fabio out to do a free estimate. The price to peel the old glaze and reglaze was reasonable and on par with other estimates we received.
Fabio arrived for the estimate on time. I was impressed with his interest in doing a high quality job and he even offered to replace a few hardware parts and add a nonslip surface to the floor of the rub (for our little kids) at no cost (the nonslip surface is free per company policy). I booked the appointment the week of Thanksgiving and was given a date to get the job done less than a week later. Fabio even offered to come on a weekend to do the work but we opted out.
Fabio arrived on time to our first appointment and was very friendly. He removed the original glaze and applied a treatment to kill mold that he found under the old silicon. He left and returned the next day to apply the glaze. Each day he spent about 2 – 3 hours on the job. On the third day he returned, again, on time to put on the finishing touches. The tub and enclosure look amazing. He reminded me more than once of the company’s 5 year warranty and encouraged me to use it if ever need be.
The only reason they get four rather than five stars is because on day two my husband and I left the house while Fabio was spraying. He asked us to be back by 2:00pm, however he finished around 1:15. He tried calling me a few times but I didn’t have my phone on me. He ended up leaving our house unlocked to go to another appointment. Thankfully nothing went awry… but it was kind of upsetting (we quickly got over it).
Overall, this is a great company and one I’d recommend to friends and family.

I was begged by the owner to edit my original review, since he had come himself to resolve the situation and it was not good for business to have a bad review. So, feeling a bit bad for him, and thinking that he may have really heard my complaints about the customer service, I told him I would. I had not seen the other, nearly identical reviews when I wrote mine, and now see clearly that there is a pattern with this company. I truly hope that they figure it out — whether it is Carrie, or Laurie or some other person on the phone, the issue is getting the tech where he is committed to be, when he is committed to be there. Once there, the work product is great. So, with the caveat that the owner will figure the whole scheduling thing out, I will say that I like the end result and I wish them well. OK Fabio?

Fabio, the technician, completed my kitchen sink reglazed and it looks awesome! Like new! Why did I wait this long?
I will most certainly have Fabio back to work on my bathroom counter project.

«Pronto» definitely does not mean quick with this company. Initially I emailed this company for a quote. They got back to me the next day with a comparable price and 2 possible days, which both worked for me. Unfortunately by the time I received the email, I had to wait until the next day to call. When I called them to schedule a time to come to my house to reglaze my tub the 2 time slots were already gone. I told Carrie on the phone that those were the only 2 times that worked for me as I needed to get this project done before the weekend (my floors were getting done). She informed me that she would be able to rearrange another client and squeeze me in for the following day. I was very much pleased. She told me that a technician would arrive between 12 and 2. The next day, I arrived at my barren rental unit with my 2 young kids and waited and waited, and waited. At about 1:30 I began phoning Carrie to ask if she knew when exactly the technician would arrive as I could run a few errands in the meantime. No answer. I called again and again and again. No answer. At about 3:00… 3 hours after waiting, I left a note on my door and left. I tried calling the company all afternoon and nothing. I left several messages and nothing.
So… the next morning, I call again. Carrie answers and I ask her what happened. She stated that the technician was not able to come out and there was a scheduling conflict. They would be willing to give me a 10% discount and they were very sorry. REALLY? She stated that she would be able to have a technician come out on Saturday (which they normally do not do). I couldn’t for my original reason as I was getting my hardwood floors done over the weekend. I told Carrie I was going to leave a bad review for this company and she said it wasn’t fair for me to do so as she was trying her best to accommodate me. She continued to argue with me when I told her that the consumer has the right to know about this and I would never promote this type of business. She continued to argue with the fact that she was doing her best to meet my needs… but see? she missed the mark… the damage was already done! A courtesy phone call in the morning letting me know there was a conflict in scheduling would have solved all this. I would have said thank you for your efforts, and called another company. But to not show and make a customer wait 3 hours for a technician that was never coming in the first place? That’s bad business.

I am writing this with two different points of view. The technician, Donny, was great, timely, efficient, and completed excellent work. The customer service however in booking the appointment was challenging. The female was rude, promised things that could not happen, and was hard to get a return call. They also had be re-​booking me scheduled appointment three times. I even reached out to the owner however I never received a reply.