Redondo Hermosa Mini Storage

Great staff — called in the morning to see if they had spaces available — got there hour later and I was in and out with a unit within 30 mins with all my things in the unit– the guy helped me put my stuff in and dud paper work fast — in and out :)

What an awesome place!
I will rate this place with these three areas:
1. The people
I stop by RHM storage twice before I make my decision. The first encounter was with Tatiana. She was a professional. She knew I need to look at another place before I made up my mind. She did not try to push me into renting. Believe me, I have been to other storage places where the sales pressure can be stressful. Tatiana told me to take my time, but also inform me due to the summer season, the storage space can run out. She told me she would hold the space for me. Which was very nice of her… The second time I go back, I met Matthew, an outstanding gentleman who is also a patriot of this country. As a member of the U.S. Army, I quickly learned that he has a lot of experience working with Soldiers/​veterans. I would recommend anyone, especially Soldiers of the army forces to check this place out. If the management has experience working with Soldiers, they have the experience working with all different kinds of situations. That’s why this would be a great place for anyone, in my opion… The whole process of renting was fast and easy. Matthew gave me the time I need to read over the contract, unlike some storage places I been to just trying to rush you through the signing process. At the end of the process, I felt my processions are in good hands because the attention to details from Matthew, the management. The reason why I rate the people first is because I feel renting storage space is just like renting apartments, the management is critical because they will take care of you and your stuff. Matthew is truly a testimony of professionalism meeting someone who has great people skill. I would recommend the people who work here 100%…
2. The Facility

I needed a quick place to store my whole apartment when I was in between apartments. This was perfect. They let me move in for one month and 10 days and they just prorated the 10 days. The whole thing was just so easy and Tatiana & Matt provided such great service. You can’t go wrong here!

I recently bought a camper trailer and was looking for a place to store it. When I called I was pleasantly surprise on how knowledgeable, courteous the staff was on the phone.
When I in came in to take a look at the space and sign up for the trailer space, they offered me many options to help fit my budget and my needs.
When I brought my trailer to store it, it was after the office had closed. I parked it and was trying detaching if from my car when Matt walked over to me to see how I was doing and if I needed any help. Which surprised me, especially since the office had been closed for for over an hour.
Matt went out of his way to help me get my trailer unhitched, including going back to the office and selling me a trailer hitch lock (which I I did not have) as well as getting tools that I had forgot at home that I needed. I also forgot a block to put under the hitch, which then went and got me one so I was able to unhitch my car and have to trailer sit on it. I was floored, that someone would go out of their way to help me even after their office was closed. Matt has restored my faith in humanity, and I really appreciated everything he and his team have done for me. I am recommending them to all of my friends and family.

After reading some of the previous postings I was a little hesitant to rent here, but since it is in such a convenient place I decided to try them. BEST DECISION I HAVE EVER MADE STORAGE WISE! I really thank Matt and Tatiana for their politeness and courtesy. It really made my day!

Tatiana and Mat are the stars! Great customer service, great place. pretty convenient location, whatever I needed the managemebt were very helpful.

From day one, the process for renting our storage unit has been flawless… even taking into consideration a lot of the processes were done over the phone. When we arrived here from Atlanta, GA, we found Redondo Hermosa Mini Storage not only to be the most affordable, but the most accommodating as well.
India was very pleasant to talk to when she reserved our unit over the phone. Matthew, the manager on site and who has handled our account since, has literally treated us like family from that Friday forward. He listened to our needs and helped us along the way completely!
Communication is key in my business and quality customer service is hard to come by. Matthew has surpassed all of those expectation and more. ** If I were hiring within my own organization, I would certainly seek out Matthew as a top candidate. Thanks for making our experience and our first impression (which you never have a second chance to make a first impression) an awesome one Matthew! Be well.

Matthew the manager at Mini Storage was a complete gentleman and professional from beginning to end. He is very even keeled dealing with stressful family members when moving !! I felt so bad for him dealing with my family, I could just cringe. but he handled them with a smile and he even came out with water for all of us .He even went the extra mile and upgraded me to a more convenient bigger spot for the same price just to ease the situation. He gets 10 stars in my book. Im a fine dining server and we are taught to go above and beyond to please our customers, and that he did!!! Thanks so much Matthew, I will definitely recommend your storage to many… Iam very grateful.

Have had a unit here for at least 10 years. Always helpful and prompt with I needed any assistance. My goods are safe and secure.

Highly recommended! Great staff to work with and always happy and smiling. Prices are competitive as well. Siskel and Ebert woulda gave 2 thumbs up!

We have been storing stuff for many years on and off now. I would highly recommend for anyone that is looking for storage to go here first. I’ve had terrible experiences trying to use other storage lockers anywhere else in the South Bay. The staff is always very friendly, courteous and helpful. The storage lockers are clean, easy to access and the property is also very safe.
I would definitely recommend 5 stars for anyone looking to store some personal or business stuff here!

five stars and a big thank you and shout out to Matt who singlehandedly redeemed my faith in humanity with regard to customer service and storage. He was friendly and very knowledgable about space availability and storage possibilities for my 25′ vintage trailer. They have an enormous variety of storage spaces and sizes inside and out including storefront and rollups — i hope to be with them for a long time and i have opportunity to move within the facility as my business expands. Reasonable prices considering the location, and well worth spending the money to have my trailer local for easy access. For $ 50 more there is even 24hr access and that is always a plus for those of us who are not on the 9 – 6 clock.

I had almost the exact experience as Victoria O. I also had RAT INFESTATION in my unit. I had to spend over $ 700 replacing and cleaning items that were ruined because according to my contract, they are not responsible for anything. You take on all the risk, even through they know they have a rat problem. You would think that if you are paying $ 200 a month, you would not have to worry about this kind of damage. I was told to put a claim in with my insurance company. Everyone was really nice, until there is a problem. DO NOT STORE YOUR THINGS HERE UNLESS YOU WANT IT DAMAGED! I was told by one of the managers that they may be able to at least reimburse me for half of months rent, but then they would not return phone calls. Took me three calls to get someone to call me back. They need to learn a little about customer service. I hope they end up with empty storage units.

I was happy with the majority of the workers there, Matt especially where he helped me with my shelving when I was moving out… I like the fact they are open everyday and open later than most storage facilities

I experienced RAT INFESTATION and SEVERE WATER DAMAGE to my items at this facility.
After paying promptly and in full each month for almost 10 years, I moved out of my unit this year and was greeted with a vile mess of vermin droppings and all furniture was SEVERELY water damaged. Frames of all pictures were water damaged as well.
The management sought NO SOLUTIONS and simply stated that the lease does not protect my items.
I TRULY FEEL THIS FACILITY OPERATES IN BAD FAITH AND BAD BUSINESS. Do NOT store your belongings here.

Terrible. I see what the other reviewers are talking about! It’s expensive AND my unit was burglarized!

I rented a storage unit for 3 years. I moved to the East Coast and it was very difficult to get back out to permanently move my stuff back East. I flew in on a Sunday and had less than 48 hrs before the moving truck was coming. So, because they close early on Sunday, I guesstimated how many boxes I would need. I spent $ 200 on boxes/​bubble wrap etc. I never opened the bubble wrap or even open approx. 6 boxes. I tried to return-​they refused unused unopened items. Told me they would discard. I know they would resell them. Told me due to «inventory.» Well, they use computers that scan a barcode… it can be easily refunded and added back as inventory. Next I moved out 1 day after Aug. 1^st. They made me paid a full month rent as well. I was never late within my 3 years and flew out from NJ to finalize. The kicker was I paid for ALL of August, yet they closed my account and the gate entrance code was now disabled. So nice of them. Waste of my time and energy. In addition, their «moving carts» are pieces of crap. Small, old, and 2 out of 4 wheels actually turn. IMPOSSIBLE dealing with them.
*DON’T WASTE YOUR EFFORTS OR MONEY THERE!”
The STAFF WON’T HELP YOU EITHER! Pompous «manager,» and his two sidekicks! RUDE to the MAX!

Avoid this place at all costs. The prices are ridiculous and the staff is rude and unhelpful. I went in today to look at renting a unit and there’s no chance I would be back, it was that bad. After speaking with a friend, he told me that not only is the service bad but the facility itself is subpar and underkept. Lastly, be advised that they offer a special rate to get you in the door but then proceed to jack up the price. My friend was there 6 years and I could get a huge discounted rate compared to what he was paying. So backwards… wouldn’t a business want to reward loyal customers? Anyway, please look elsewhere for your storage needs as this place is for the birds (or rats apparantly). No wonder they have such low ratings here… guess I’m not the only one!

I’m so glad I’m not the only one who had a horrible experience here. I have to agree with Aaron M. about the ‘overconfident’ manager as well. That’s a very nice way of calling her out for being beligerent, unprofessional and completely rude. She has no idea how to run a business and the negative reviews are a testament to that. Outside of her (which is bad enough to begin with), the prices are OUTRAGEOUS. They seem to think their location warrants a 50% markup which it clearly does not considering the poor state of the facility and nearly complete lack of security. I’ve since moved my storage elsewhere and I would highly suggest anyone considering this place out of convenience think twice. ITS NOT WORTH IT. Lastly, don’t be fooled by their prices when you call. I got duped like the other poster did into an introductory rate that was soon jacked up once all my stuff had been moved in. If I could give negative stars I would.

Rather newly built storage building (s) with over 200,000 square feet of space. I am very picky about where I put all my junk and I just rented a space here. They are located adjacent to the old power plant that is destined to be torn down. The upper levels of the storage facility actually have ocean views! They are so close to the ocean that there is no need for «climate control». The climate is already perfect! Anyway, the place is very clean, could have better lighting in the corridors. I got a space that I can drive right up to in my car and it sure beats hauling stuff on a dolly. The staff here is great: Jeremy is the manager, and I especially like a young woman named Jackie in customer service… I told her she is the most polite person I have met this decade. Prices are on the high side because they are almost always pretty full. Office hours 9 – 6, 7 days a week.
Update ⁵⁄₂₀: one word: RODENTS. So far they have done nothing except loan me a vacuum to suck up the rat poop and inform me that I am storing at my own risk. I am paying for my own traps to catch the mice. I just lowered their rating from 4 stars to two.
Update ⁸⁄₁₇: haven’t spotted any furry critters in quite a while. I don’t know what measures have been taken to eradicate same, but it seems to be working. I’ll upgrade to 3 stars for now.
Update: ⁴⁄₂₀₀₇: I’ve had no further problems, so am upgrading back to the original 4 stars. The storage facility is clean & secure, extemely well-​maintained. It even looks «fancy», with art prints on the walls, potted plants in the parking areas, etc.
I would highly recommend this facility. They also offer office space, including offices with attached storage spaces.