Spa Service Center

Bought a spa from them a few years ago. Great communication. Great price. Delivery and install went perfectly. Just had a hose come loose and spring a leak. Called to schedule repair. As an option, they asked me to send them photo of the broken piece. They then gave me excellent instructions on how to fix it and where to buy the part myself. I was able to do the repair in 20 minutes and save a couple hundred dollars. That’s great customer service that you just don’t find much anymore. Customer for life!

I bought my spa from them and had it installed by them… They did a good job. I had it serviced several times and water changed several times from them… they are more expensive than most and do an okay job. They are inconsistent in their timing and always poor communication. After the last time when they double charged me for their inferior work I decided to never go back. Be forewarned.

Terrible customer service! They have horrible phone skills and even worse communication. I was told a $ 125 service fee would apply towards future work and then was billed $ 115 more. When I questioned it, they ran in circles trying to justify it. The $ 125 basically ended up applying to absolutely nothing. That’s dishonest. I had clearly explained what was wrong, what access was going to be like and the such. They tried to claim the $ 125 is to «evaluate» the job to see if they needed a ladder or if access was hard. I explained before they came out that the tub was on the 2^nd floor in a master bedroom and that the access panel was easily accessible. The guy walked up the stairs of the house, into the master bath, opened the panel (on front side of tub) figured out we needed to order a button and was out of there in less than 15 mins. Apparently, that’s worth $ 125. They did NOT apply a single dime to the work that was done and instead handed me a new bill. When I discussed it on the phone, it took three calls to have a somewhat intelligible conversation, at the end of which they finally agreed that they weren’t clear about what they said but did nothing to correct it. They’re terrible. The second attempt to talk to them about it was met with the comment that «I’m too busy to talk right now, call me back.» Unreal. Way to run a business folks!

Thank you for saving The Navy SEAL Bodyguard Group and The Bodyguard Group of Beverly Hills and our 2002 Sundance Marin Spa
over the years you have saved us time and time again with FREE accurate professional advice, service and selling us ONLY what we needed at a fair price.
We HIGHLY RECOMMEND Andrea and Spa Service Center for being honest and experts in all things SPA and Jacuzzi.
Richard Davis, Commanding

Extremely happy with the gently-​used spa we recently purchased from Spa Service Center. We didn’t want to own a spa forever, so we went the previously-​owned route. Very happy with the entire experience. Dennis Podvin is a local resident, father of a Mira Costa graduates. So you can feel good about supporting a local entrepreneur. Andrea – at the store – and Dennis make everything easy. They have many models on the lot to choose from; they talked us through the pros and cons of size, features, bells & whistles, annual cost of electricity and water, how to maintain the chemicals, Dennis came to our home and gave helpful advice about where to situate the hot tub to maximize viewing and in/​out access. They also made payment and delivery fast and easy. The electrician recommended by SSC for the power work was fantastic; so neat and clean in our yard, that we almost coulldn’t tell that he was there, despite an 80′ trench through the grass. And the family fun we’ve had since install has been wonderful! All 5 of us chatting and enjoying time together (without electronic devices!). Our children’s friends are also having fun coming over and enjoying a soak. The water in the spa barely evaporates over time (since we keep it covered), so our water usage is far less than anticipated. Dennis and Andrea made a costly and unfamiliar buying experience manageable, pleasant and even stress-​free. Take the plunge, stay local and seriously consider Spa Service Center.

I have a very old spa and finding the filter to the spa was impossible until I found the spa service center. I was shocked when they said they had one in stock! When I refilled my spa and went to turn it on, the jets weren’t working. I called Andrea and instead of charging me a service fee and sending out a technician, she found an old manual and walked me through the solution over the phone. That is great customer service! Thanks for saving me money and a headache… now I can enjoy my spa immediately!

My spa repairman retired so I asked my friends who they recommended and they said The Spa Service Center. The father and son team were professional, knowledgeable, courteous. And the price was more than reasonable. my ten year old spa is running quiet and like new. Couldn’t be happier

I had a terrible experience with Spa Service Center. I specifically requested my first appointment to be when I was present. I learned days later that the technician came while I was away and entered my backyard without permission or warning. The spa was in complete disrepair and needed extensive maintenance. I needed guidance on what needed to be repaired not a bill for monthly service. Because of the issues with the spa, the service was rendered ineffective. After discussion with Dennis, he made things right by not charging me for the service. So, I went ahead and scheduled the assessment. I wanted a quote before work was done. Instead of receiving a quote, the technician promptly removed 3 jets and all 4 head rests rendering my jacuzzi unusable until I had work done. I was then quoted an amount I could not afford to repair the work. After confronting them with this issue, they returned the jets and pillows in a box. In a box. That did not help me at all. I told them I would have to wait until I saved some money to do the repair work. Today, I hear a noise and find the technician in my back yard doing «monthly service». This was not at my request or permission. I promptly sent him away. I called the office to express my displeasure and concern. Andrea audibly laughed when I went through the details. Suffice it to say, I was offended. I do not trust this company and feel very uncomfortable with this work practice. I will not use them again.

We’ve used Spa Service Center for the past 6 years for our hot tub and have always received excellent service. Dennis, the owner, personally oversees most things, from when they dropped the hot tub into the back yard with a crane, to replacing broken jets. He always gives great advice and never tries to sell you stuff you don’t need. He and his staff are very knowledgeable and his spa service is prompt and reasonable.

I’ve been purchasing spa supplies here for years and recently had to purchase a new spa cover. The day after it arrived I noticed a tear in it and they apologized and immediately ordered a new one which arrived less than a week later. The service is first rate and their prices are great. I really appreciate a business that stands by their products and is so knowledgeable about everything related to spas.