Mall management did nothing to resolve this issue. This business is so low budget they don’t even have a corporate office to contact. Boo to South Bay galleria never will set foot in there again. I spent 400 bucks at picture people and basically gave over 200 away to sunsations all in the same day and this is the thanks I get. Arturo is the name of the jerk that works in that store. He is a liar and failed to mention there was no refunds only to make a sale. That’s why he’s a old man working teenagers job in the mall probably making only 10 dollars an hour… hope karma bites him in the face.
Benjamin H.
Évaluation du lieu : 1 Los Angeles, CA
Agree do not shop here, bought 2 pairs of Maui jims well above retail. One of them broke, had to process a warranty repair Called the number on my amex and was told to bring the glasses back to the store so they can arrange for repair and provide proof of purchase. Went back to the store, was told they are unable to reprint receipts(what?! Thats totally unheard of. To the very least they are required by law to retain receipts for tax purposes). They were also unable to help with warranty. Was(again) promised my proof of purchase would be emailed to me. Still nothing I am shipping my glasses back at my own dime and processing repairs without proof of purchase, most likely out of my own pocket. do NOT purchase from these guys. There are legitimate sunglass stores in that same mall, shame I saw this store before the others. Don’y make the same mistake. 2 month old $ 300+ glasses better bought elsewhere
Adriana A.
Évaluation du lieu : 1 Hawthorne, CA
Came here to buy my dad some nice glasses for a birthday present and I got him some Carrera brand sun glasses and they were nice but really pricy. I got home and I was looking at other glasses when I ran into the same exact sunglasses I got my dad for half the price I had spent. So I went back and it had only been 3 days and she didn’t want to give me my money back because it was store credit only BUT she never said that when I bought the damn glasses! They have a little disclaimer sign with little letters in the store that’s all. Not to mention, the manager is a piece of **** NEVERBUYINGFROMTHISPLACEAGAIN.(No wonder it’s always empty as hell in there)
B B.
Évaluation du lieu : 5 Marina del Rey, CA
Purchased luggage here. Knowledgeable and helpful staff with good selection of major brands(b&r, tumi, rimowa, victoronix, samsonite, eagle creek, etc…). Also has sunglasses but I wasn’t in the market and didn’t look.