The Sofa Company

I had a great experience at the Sofa Company. I bought a Brando sofa, Draper sectional and an American Sleeper from Nicole, and I can’t say enough about her help and support throughout the process. I would definitely go back to the Sofa Company for any future needs. Additionally, she was able to ensure that the filling and the material all came without flame retardants which was very important to us. Thanks again Nicole!

We custom ordered a sectional from here. Sales people at the store were semi rude. Wouldn’t help us at all which was weird but we loved the selection so we still went through with it. Couch itself is beautiful. However… the day it got delivered it smelled SO BAD we had to open all the doors and windows and light candles. It’s now been a month and it legit smells like mold and shit. Not kidding at all. We have had to use air freshener’s, a cleaning and overall room fragrance but it is so bad it’s hard to sit on bc of the smell. Apparently this is a known think for this company and one I wished I knew about before. Quality is awesome. Smell is beyonddddd bad. Service is so bad there it is impossible to fix. So confused how it even got to this level of smell. My dining room has even taken on the scent. Brutal.

Always drove by this place and finally went in when we were looking for a specific couch to fit in the corner of our living room. Chanel was very professional and her customer service skills great! She answered our questions and had great ideas on colors and design of our couch. Definitely recommend this place for anyone looking for a couch!

Buying a couch can be a little daunting. They are expensive. After looking around at a few places we knew we didn’t want a POS from living spaces or other cheap retailers in the area. We also looked at higher end furniture stores. We some some crazy beautiful custom made sofas for about $ 3000.00. Thanks to Unilocal we found this place. We dealt with Sam, nice guy who basically just let us alone and make our own decision which I appreciated. Plunked down $ 700.00 and picked up this beauty with $ 700.00 due upon delivery. Seams to be well constructed, we picked the material and configuration. (Endless choices). Couch was delivered without issues two weeks later. Highly recommend this place.

Leah was extremely helpful in my sofa buying experience. I was probably the most annoying customer (I think I came by the store 3 times before actually making my purchase… lots of measuring, changing my mind, looking at fabrics, bringing by a friend for a second opinion, etc.) but she was very patient and always willing to hear me out and provide suggestions. My couch turned out great and I’m so happy I had Leah help me out!

Ordered a couch 2 months ago and has since been delivered. Like the couch well enough, but find it pricey. The sales associates weren’t very knowledgable about fabric prices. It was like pulling teeth trying to find the right fabric.
Very neutral about the experience.

Ordered the sofa 4 months ago and am having problems with it. Springs rubbing against each other and making crunching sounds. They picked it up to repair and it’s in the shop. Very disappointed. Not at all worth the high cost! Mediocre sofa at exorbitant price.

Surprisingly low-​key, even for a Sofa Company location.
Quite large inside despite the outside appearance, ample parking, and a helpful, low-​pressure staff.
That said you do need realistic expectations– as reasonable as they are for quality custom furniture, you have to like their base designs and available materials and upgrades; fortunately both are fairly extensive.
As a repeat customer, Leah took good care of me this time as well as previous times; the process is always a tad bit more involved or slow than it might initially seem, but I find that’s par for the course with a lot of places, furniture stores included!

This place is great and the staff is so nice. I had been searching for a sofa and love seat for a month and either it was cheaply made or overly priced. I got exactly what I wanted they have fabric galore. Everything is fully customizable. Leah helped me and she was great! She wasn’t pushy and very knowledgable. I told her what my budget was and we were actually under. Recommend this place I drove an hour and it was worth it.

We had been looking for some time for a sectional. After visiting many «buy directly from showroom» places, we were getting increasingly frustrated. We drove by The Sofa Company and on a whim, stopped in. The sales pressure here is non existent. We visited about 4 times before we even plunked the credit card down but never felt pressured or rushed.
We have an odd sized living room and it was ideal that we could customize our new sectional. We ended up adding a couple of inches on one portion. We customized the color of the sofa legs to contrast with our hardwood floor. Instead of sectioned cushions, we opted for one solid seating cushion to run the length of the sofa. We also were able to customize the firmness/​cushiness of the sofa. And of course we picked the color.
We could not be happier with our sofa and our experience.

Great sofas and great service. Talk to Nicole for a great sales experience. We decided on a «Joe» sectional. You really can’t go wrong with the selection and customization options here. All at a great price.

This was the most helpful place ever! I was so worried about getting the couch into a small place and even more indecisive about colors and design. Nicole is super awesome and helped me. I looked around and kept coming back here. I can’t wait to get my couch!

Great experience! Sarah was so nice and helpful. You can customize everything and it’s made local.

Tried, several times, or order new cushions for my sofa online. Web Site essentially doesn’t work. Contacted them directly — customer service left A LOT to be desired.

I came in a couple of times before buying, and Nicole has been easy to work with. She explained everything and offered a no pressure experience. I was on the fence until I received a call about their no sales tax sale. I decided to take advantage of the deal and ordered my custom chair ½ with a pull out bed. When it finally arrived I was so surprised and ecstatic. I am happy with what I paid for so far.

Love the new sofa! Thanks to Nicole and Joan for patiently working with us until we picked exactly the coach we wanted. Also, thanks to Ruben and Olegario for hiking it down the stairs and setting it up for us.

Walked in for some inspiration. We’re thinking about remodeling. Joan was super friendly, explained that you can really tailor and modify their selection to your taste.
I have driven past this place a dozen times and never went in until now. The place & selection is much bigger than I expected.

Passed by this placed on our way to lunch and figured we’d check out the sale that they had in the parking lot. Ended up buying a sofa at a steal! People there are super nice, and even had the sofa delivered the same afternoon. Delivery people were great too!

Our couch was delivered today and we are extremely pleased with every aspect of the Sofa Company. Delivery and set up were done very efficiently by Ruben and José. They were very professional and extremely pleasant to deal with. The sofa we ordered was of excellent quality. The leather is beautiful and we are extremely happy with our order.

I am writing this review as required by the Sofa Company to obtain a free 10 year warranty.

So the manager Britney was so sweet and helpful. When we called her we where very upset and angry, she handled everything amazing! Unfortunately someone who is so good at there job works for a compony who makes A LOT OF MISTAKES!!! She had to fix problems left and right. When we finally received are ottoman, they put the wrong legs on it and the wrong studs. I WILL NEVER EVER EVER USE THE SOFA COMPANY AGAIN!!! EVER! But the manager was very kind.

I went here looking for a sofa for my new apartment and was blown away by the great variety and great prices this place has! I was having a hard time deciding but appreciated the staff taking time to assist me with all my questions. Walking in the door, I was greeted immediately and all of the staff was incredibly friendly! Thanks Joane, Rick, and Alexis for a wonderful experience and for your great customer service! Like I said before, you have a loyal customer with me!

Overall I had a great experience here. If I could sub categorize my review, I would give Ricky 5 stars! He was extremely helpful and I was able to design the perfect couch. He was patient and helped me work within my budget to achieve the look I wanted. If you are looking for something specific in size/​shape/​color/​anything, don’t waste your time shopping around, just go here and design exactly what you’re looking for. The prices are reasonable and comparable to pre-​fab, you can design according to your budget.
Four stars only because the sofa I designed was with a white fabric and it came with a few smudges. Also the delivery price was pretty steep considering my place was less than a mile away.

Prices are just insane even for the basic low quality crap (not that anyone would want the cheap basic fabric), I will say its a cool concept, making your own sofa from ground up but the price for it just isn’t worth it, I’m not interested in paying triple any other place so I can say «oh look I picked the size, fabric, legs and buttions on this sofa for over 1k»
Judging by arm wise I liked one sofa, wanted it loveseat size with some pretty basic stuff, was going to cost me over $ 700… Ya nothing added
The customer service was great though but its not like they are gonna make up prices to make it better… I’d be nice to you and helpful to if I know I’m ripping you off, won’t be going back

I’ve been wanting a big girl couch for awhile. Like one that I love and not commercialized by the bigger guys or on Craigslist. My style is mid century (not modern, just classic). All the mid century ones are so firm and I spend a good amount of time on the couch! So after a couple years I decided to try out the Sofa Co.
I must say, it’s really overwhelming and time consuming due to all the choices, and if Joan didn’t help me I would have definitely walked out. It was just too much.
Joan understood my vision right away, and we went though a bunch of options and she helped me pick a style couch that I would have never even looked at, but she said once we put all my choices on it, it wouldn’t look like the floor model, I’d just have the comfort level of it.
It was hard to imagine in my brain, but Joan was amazing and she did not let me down. She even saved me hundreds of dollars by making (free) decisions. I’d seen the same style that I wanted for double the price.
Anyway, about 1 month later my sofa came and the communication and delivery was great. The delivery guys were super cool too boot. The only negative is the legs that screw in look kinda plastic so I might switch them out with vintage legs. Thanks Joan, I love my sofa!!!

We highly recommend The Sofa Company for anyone in the market for new living room furniture. Joan was excellent, providing the right balance of helpful guidance and giving us our space to make decisions. There are a lot of choices to be made: style, layout, fabric, filling, embellishments, etc. but what you end up with is furniture specifically customized to your space and style.
We visited Saturday, hung out for awhile, viewing all the styles in person, and lounging on different sofas to get an idea of what type of filling we liked best on the cushions and backs. We took home some color swatches to see how they looked in our home, then came back on Sunday to purchase.
The prices are so much better than a Pottery Barn, Crate & Barrel, etc. and you get something that is tailor made for you — in the end we purchased a Sofa Chaise (Archie style), and a Large Chair (Oscar style). Both delivered in in just 3 weeks from being ordered! Everyone in this process from Joan in the store to the guys who delivered the furniture provided a superb experience.
Do you also suffer from furniture that does not ideally fit your space? Time to put it on Craig’s list, and visit the The Sofa Company.