America’s Tire Store – Redwood City, CA

Great job as usual. My SUV got small leak yesterday in my right front tire. I call them up that I’ll be there in ½ hr. Well, on my way there I was hit from behind by uninsured driver with no dr. lic. and arrived there close to closing time. They removed small screw and fixed my tire… NO CHARGE!

I came into America’s tires because I had a nail in one of my front tires. When I walked in a guy named John helped me out who was very nice! They patched up my tire and was out of there within 40 minutes! I will definitely be coming back for any future tire purchases or fixes. Thank you for your wonderful customer service!

I was about to drive down to LA when my tire pressure sensor went off. I stopped here literally as I was about to get onto 101 South, and a helpful and very friendly guy dropped everything and checked my tire pressure and pumped my tires up for free. Great service! My parents also buy their tires here and say they have competitive prices and good service.

Woohoo can here at 8am on Monday with my friend to get a tire replaced. The tire had popped before and switched out for a spare, but since she needed to drive down to LA, a spare wouldn’t do… getting stranded on the GrapeVine is not the business. Anyways, we came here in the morning without an appointment and the entire process took about 45. The place seemed very efficient, seeing as customers were constantly coming in and out at a steady rate. I was pleasantly surprised that the employees weren’t being really pushing and trying to persuade us to buy all 4 tires or really fancy tires that were just unnecessary. Also, the chairs are way more comfortable than I’m used to at a car place and the bathroom was so large and clean. Good job America’s Tire

I returned to this store and bought some new tires last week. Once again, the new store manager, Albert Crispin and the technician, Cory Sanabria had taken good care of me. This place has great products, competitive prices, good people, and wonderful customers’ services. Personally, I would like to include all four, especially the last two ingredients mentioned to be considered a satisfied purchase. This place surely has successfully accomplished that again!

I’ve always really liked this place. Maybe today was just a really busy day but the service really sucked. I made an appointment but there was no point because the line was out the door and it appeared that those with an appointment were not given priority over those just walking in. There was only one person helping move the line. Too bad because it only takes one bad experience to move on.

It was almost closing time, I’ve talked to Tom and he was able to squeeze me in and fix both damaged tires, each had a nail, moreover the repair was FREE! Very professional, fast and high-​quality service.

The best customer service we’ve experienced, ANYWHERE, in 10 years. The employees at America’s Tire Store work to serve you, not to make a quick $. They took the time to answer our questions and provided us with guidance that is what’s best for our situation. They could have easily sold 2 tires because of visible tears, but they were cosmetic and the gentleman we were working with let us know we did not need to replace them. Thank you America’s Tire Store for training your employees on true customer service. You not only have a customer for life, you have a walking (driving) referral too!

Always superb A++++ service when I come here. There are so many tire shops to choose from around here and they may not be the lowest priced but the service more than makes up for it. I bring all my 4 cars here and every time every employee is courteous and knowledgeable. Brought my new wheels for my truck for install with tires, but they came damaged and they showed me. They didn’t want to install tires on new rims that were already scratched. Also had the tires on my civic rotated the other day and ended up flipping the fronts due to negative camber and inside wear. Samson as usual was awesome and told me i only needed to flip the fronts.
Always that personal touch esp when they remember your name. If you make an appointment you’ll be out of there in 45 minutes. Thanks for keeping customer service top priority.

I went to America’s Tire Store a couple of months ago looking to get my tires rotated. I knew the front tires were more worn than the back, but with rotation, they would probably last for close to a year.
I will not name the employee, but he took a look at my tires, and immediately recommended I buy an entire set, which I knew I didn’t need. I asked him about pricing, which he showed me. My gut instinct said leave, and I’m so glad I did. I went to a locally owned tire store, where I was (correctly) told that my tires would probably last about a year with rotation. $ 20.00, and I was out the door.
I will not go back to America’s Tire Store.

I hit a curb and ruined my front tire. My car and tires are only 1 year old so I just needed the 1 tire replaced. I hit up Costco and they told me that I had to replace at least 2 if not all 4 tires. The reason they told me is because I have an all wheel drive vehicle, it could potentially ruin the transmission if I replace just 1 tire or if all 4 tires are not exactly the same. I decided to shop around a bit as tires cost over $ 200 each.
Luckily, I went to America’s Tires. Corey was the sales person that assisted me and he was very nice and helpful. He did an inspection on all 4 tires and based on the thread wear determined that it was OK for me to just change the 1 tire. However, since the tire was an OE (Original Equipment), they had to do a special order. The tire came in a few days later and they changed it in less than 45 minutes with an appointment. Not only that but now I can get all 4 tires rotated here in the future because I purchased a tire here. If I had to get my tires rotated at the dealership, it would cost $ 70. I am very happy with my experience here and will come back if I ever need new tires.
Tip: when asking for prices, make sure to ask what the cost for labor and other fees are on top of the price quoted. As I was shopping around it got confusing as the cost breakdown and totals were not clear.

Got a flat tire on the way to work and since I had a long ways commute I knew I couldn’t drive on the spare! Literally called an hour before closing because I got off work at 5 and they said to come in no hesitation! Alex checked me in, told the mechanics how many tires to change and what I thought was going to be 30min/​more ended up being 15min because Alex helped in making the process faster! Thanks to all the staff and Alex for great customer service!

Managed to make an appt. online super easy. Lots of available appt. slots.
Showed up. Tom helped me. Did a quick check of tread depth/​tire condition etc. He was awesome. Listening him help other customers I can tell he puts in a lot of effort and really keeps his customers informed.
Sold me some tires.
Signed paper work.
Work was done in 45mins for 4 tires.
Solid shop.

After getting a nail in my tire, I called a different tire shop to ask about filling it. I had bought some tires from the other shop before and while never happy with them, I always came back because I figured all tire shops are alike. WRONG! That other tire shop told me that over the phone that my tire is not reparable and I could pre order my tire for replacement. I had JUST spent $ 550 a few months back and was told that my warranty didn’t cover anything either. So. on a whim, I decided to try this place out. Long story short, tire REPAIRED! Quickly, with a smile! Great service! All of the staff was super friendly. Knowing my history of flat tires (about 12 in 4 years), I’ll be back!!! Thank you!

Had a nail in my tire. Made an appointment for early morning. Went in they took a look. Took my car in immediately and plugged it free of charge. Great friendly staff. Would go back again when I need new tires.

Booked an appointment online, they were ready to go with my tires when I showed up. They were efficient, friendly, and my tires are exactly as advertised.

Got to love this franchise.
They get the work done as efficiently and properly as anybody and quicker than a jackrabbit.
I came in here with an appointment and got out within 30 minutes. Could barely take a nap and they were done. Polite and good service as well with the exception of the first guy who helped me who sneakily tacked on the tire certificates (around $ 20+ more per each tire) without telling me at all after he had upsold me on Michelin tires instead of the cheaper ones I had reserved. That was not a cool move at all and he talked fast and I pulled out my card and paid…
So besides being taken advantage of, I would say I would come back. Would just avoid him, but I was seriously sleep deprived and tired so I can’t even remember his name and I can’t describe him without sounding mean so I won’t.
They have a great system, park, give them keys, get mileage, go pick out tires, go sit down, BAM it’s done and they call your name and you drive off in your new shoes for your car.
TIP: Shop around for their tire rebates… saves a buck or two and at the price these tires cost, it definitely helps! Unless you are some rich millionaire but then I’m sure you hire minions to come to your house to change the tires for you that are white-​gold enfused and made out of carbon fiber.

This place is fast, professional and very reasonably priced! We did our homework and went to a bunch of tire places to price the cost of 2 new quality tires, even costco. My first contact with them was over the phone and the the dude who answered was professional, courteous and spent the time to give me accurate directions. We showed up without an appointment (none needed) and in less than an hour we were back on the road. The place is close enough to walk to the downtown area and we had a nice lunch while we waited. I would totally recommend this place. The guys that work here are great!!!

free tire repair. had a slow leak in my tire that VW dealer «couldn’t» find. Brought it into America’s tire expecting to buy a new tire. They inspected and took the tire off the rim and found the puncture, repaired it and remounted the tire — all at no charge. Awesome service.

Definite 5 stars! I went in with a flat tire and didn’t know whether it needed to be replaced or just patched. They said they’d take a look and let me know, and it’d be 45 minutes to an hour. I figured it’d be way longer as it was busy. In under an hour, they called me and said my car was ready. They said it just needed a quick patch and didn’t charge me anything at all. They said they just wanted me to consider them the next time I need tires. Every person I talked to was polite, the service was quick and convenient, and the shop was very clean and well maintained. I’ll be back the next time I need tires.

This place is serious awesome sauce! Although, I never met Samson he really hooked it up by recommending my Michelin Pilot Sport tires over the stock ones for my Audi A5, on the phone. Of course, I did my research and confirmed he knew what he was talking about. I agreed to get my Quattro her new AS3 shoes.
I showed up the next morning, and Cory checked me in. He checked out my tires, asked me my mileage and sent me on my way. I am used to Costco nonsense and got dropped off when they opened expecting to return many hours later. However, after arriving at 8:10, they were done by 8:45 and called me. Amazing! I picked up my car during lunch time without much delay. It rides perfect. I have the warranty and based on other reviews, I’m sure it will serve me well.
I’m truly impressed by these guys customer service, efficiency, and even price. (I price checked them.) It’s my new tire store!

Had an excellent experience here. Excellent customer service. Will definitely be back.

Excellent customer service (on par with Nordstrom)! I’ve been a loyal customer for many years now and I’ve always been happy with their prices and their service. Thomas, the manager, is great and very straight forward. Making an appointment online is super easy and I’m usually in and out the door in 30min or so, whether it’s a new set of tires or just a tire rotation or balance. Between my husband and I, we’ve purchased at least four different sets of tires here, probably more over the years for our various cars, and I wouldn’t even think of going anywhere else.

I’ve been here a couple times. Once to buy new tires, once to replace a popped tire, and once to repair a tire with a nail in it. In addition, my finace has come here multiple times for his tire needs. Every single time I get fast and professional service. The guys who work here are very chill and they don’t force sales on you. It’s just the environment that I want to be in. Today I had a freak out moment when I found a nail in my new tires. I just bought a new car two months ago, so naturally, I was freaking out! I went straight to America’s Tire and they fixed it within 1 hour ½.They didn’t even charge me for it.
I recommend buying the warranty when you buy a new set of tires. My fiancé made me get them even though I didn’t think anything would happen. Lo and behold, I popped my brand new tires within in 1 month.

This place is simply awesome. Great price, good selection, and speedy service. What more could you ask for? Well run oiled machine this place is !

FANTASTIC SERVICE and SUPER NICE PEOPLE to do business with. Went online, picked my tires and made an appointment without having to talk to anyone. Arrived at my scheduled time and within 5 minutes I checked in, sat down and all four tires were mounted and balanced and was out of there in 55 minutes.
Not much else to say except this is the place to buy tires and the prices for the tires were the cheapest I could find for the tires I wanted.
J.B.

I’ve been a loyal fan of America’s Tire store for 20 years ever since they patched up one of my tires with a nail in it for free. I buy all my tires there.
On Black Friday I called in for a quote to replace my tires on my Honda Odyssey. The salesman on the phone quoted me $ 99 per tire for Yokohamas, but when I got there I found out the quote was for a 16 inch tire instead of a 17 inch one that was what I requested in the original quote. I didn’t want to leave so I just had them do it but it costed me $ 250 more than I expected because of the extras on top of that like the extra warranty. I told them that in a survey and Todd the manager called to make it right by cutting the cost of the warranty to save me $ 41. I believe that it was an honest mistake by the phone rep and even though I didn’t feel great about it they bent over backwards to try to make the situation right. Everyone makes mistakes but good service is hard to find nowadays.

Samson was great. One of my tires had a metal piece in it which meant the tire needed to be replaced. His knowledge of my vehicle and the tires that were closest to the factory was spot on. Install time without an appointment was 45 minutes. Quick good service is definitely appreciated.

Before visiting this place I was having a dose of Friday the 13^th bad luck. then I met with Samson and he provided customer service on an absolutely amazing level that would put a smile on Charlie Brown. Now I am not superstitious I am only a little stitious
Thank You!!!

Thomas help me to get my new tires.
I’m happy
If you buy tire I recommend Tom …
Good costumer serves .
Buy tire

I came on a Saturday morning around 8:30am to get a tire rotation (if you purchase tires from here, the tire rotation is free since you already ‘paid’ for it with the purchase of the tires). There were surprisingly a lot of people already at that time, I guess everyone thinks the same and wants to make sure there’s no queue when getting their car serviced.
I was helped inside by a friendly employee. We went outside and he checked my tires, told me some information regarding the usage of my tires, and then I gave him my keys so that they could do the service.
He estimated that it would take around 45 minutes to an hour, but after 15 minutes he came back and told me that my car was ready! Great service and great turnaround time.

Though I waited 6 hours it was a worth of wait! These guys are very helpful and mindful. Sales rep JORDAN and JUAN the manager of the hour both were very attentive and prompt. It cost me $ 1,400 for my new rims and tires but I can’t complain that safety comes first…“great recommendations and I appreciate your integrity”
Until next time

Of course the service was great! I don’t go anywhere else but America’s Tire for tire related service. The incredible service is consistent at every branch. Yesterday’s tire rotation appt at 8am was no different.
I got there at 7:55am and all the employees were restocking the tires and sweeping out in front. I waited patiently at the front door which was still closed since they open at 8am. Soon a lady and 2 other guys were lined up behind me. Then as 8:00am struck, some guy cut in front of all of us to get to the opening door. America’s Tire’s employees handled the situation well. They saw him cut in line and made sure they helped the rest of us in line first before helping that rude guy. America’s Tire, you get an A+!
I was helped by Johny who was super courteous. He walked with me to my car, checked the tread depth on each tire, and went back to his computer. He promptly gave me my receipt and handed off the work order to Santy. I sat in front of the window and watched my car roll into the garage. And quickly, all the employees, who are wearing safety glasses and gloves, start working on my car. Before I could reply back to an email on my phone, Santy comes out and tells me my car is finished and I can just step outside. As I’m standing outside, I look at my phone to see how long they took. It took them 18 minutes! And it was all free! Johny and Santy, Thank you for your service today! America’s Tire, you’re the best!

They were very professional and efficient. I was in and out within 45 minutes. The person who helped me was very informative and accommodating. He gave me a discount on the tire warrantee when he realized that I was hesitant to buy it.
Before coming in, I had called several places asking for an estimate, but I came here because the man on the phone told me there was no service charge. I didn’t realize at the time that he meant he would repair it for free if we had previously purchased the tires from them. Nonetheless, I had a good experience, but I give 4 stars because I paid more than I had initially expected.