Ear Nose & Throat Specialists of San Mateo County

Scheduling and return physician calls are problematic. We showed up for a 9 am appointment and the doctor hadn’t seen us even at 10. I patiently rescheduled the appointment. Then today, we showed up for an appointment and they told me that the appointment was for tomorrow (despite a phone call reminder that it was for today). This compounded with the fact that the we were awaiting a call back from the doctor on Friday (and today was Wednesday) really just ended the relationship for me. The doctors are probably competent but you need to be able to see them/​hear back from them.

I have found this office to be extremely poor in terms of setting up appointments and them being on time. They have a very severe policy if you are late to your appointment, which I understand. However, they have always been late for every appointment that we have gone to (I took my children there), sometimes by over an hour. Additionally, they will only accept appointments far in advance and then reschedule them later.
I am giving two stars because when I was able to meet with the doctor she was patient and was able to help us. However, it took an awful lot of waiting and rescheduling to get in to see her.

A bit disappointed by my experience. Visited both the RWC and SM offices. I was a new patient referred by my primary care physician — not sure I would select this group again. The doctor I was assigned to appeared to be a bit scattered over a series of appointments relating to one particular issue. Did not appear to review any history — so each follow-​up appointment was a bit of a Ground Hogs Day movie experience — with the doctor asking «Why are you here?» While the doctor was completing a procedure on both my ears — they left the examination room several times, get my tools, get a pillow, get an instrument — the final kicker was «Do you mind if I leave the exam door open in case I need to call out to my assistant for help?» At that point, I did question the doctor’s confidence level — which I don’t think went over well!

I have struggled with sinus infections for most of my 29 years. After a particularly nasty episode a month ago, I finally decided to consult with an Ear, Nose and Throat specialist. After searching on Unilocal for a starting point, I had an appointment scheduled very quickly with Dr Yip. While I was not feeling well at all on the day of my visit, I was greeted warmly by the office staff and Dr Yip’s assistant was magical. Dr Yip herself was kind, calm and of a gentle nature. She was not rushed nor distracted, she actively listened to my report and she was attentive and open. She prescribed a couple medications and made some suggestions for over-​the-​counter products which saved me some money. She invited me to make a follow up appointment if I was not feeling better in a week, however, I was feeling a bit better. While my historical battle with sinus pain has not ceased completely, I think I’m on the right path. Dr Yip and her staff were wonderful, and I’m happy to say that I have a great ENT finally!

I had been treated twice for what was a sinus infection, after two rounds of antibiotics from regular doctors I decided to go see a specialist. I got an appointment with Dr. Laane. After a thorough examination she asked me to try Flonase. I thought she was off her rocker, but I agreed to try it.
She was dead on! It was allergies, masquerading as sinus pain and pressure. She did a great job diagnosing me on the first visit!