Marcucci Heating & Air Conditioning

Requested extra to service our leaking but functioning Marcucci installed heater in SF. For $ 5000, put in a new water heater that did not work. It took them 10 days to sort out why it did not work, and they ultimately agreed that they put in a defective heater, but ascribed this to a manufacturer’s defect. They left it to us to contact the manufacturer, who fixed the defect. When the bill came, I contested that they had put in a defective unit, left me without hot water for 10d, and left me to sort it out, and that they should discount the bill by 25%. They said they didn’t see it that way, and that they would put a lien against my house if I did not pay. Poor service, and very unprofessional.

No problems. Communication was efficient. Technician was competent and completed the job in a timely manner. Would use again

I have read all the reviews for 2015 and have had quite a different experience. When you call Rachel is the friendly voice that greets you… and the technician, Julio is FABULOUS!!! Very professional, knowledgeable, through and excellent work.
Maybe the customer service you receive is a reflection of the attitude you project … I highly endorse Marcucci as my family has used them for over many many many years.
Thank you Rachel and Julio for making my experience with Marcucci 50 STAR experience.
One very happy and satisfied customer!!!

Let me start out by saying that in all fairness, our furnace IS working. Marcucci originally installed it. When it stopped working a few years later, we called them and got put on a time slot a couple weeks out. Not great, but we are patient. Then when the guy came, he looked at the furnace, tweaked something and said he needed to order a part and would be in touch when it came. I asked whether the complete lack of a filter over the intake pipe outside might have allowed insects or animals to get into the furnace and he said something like «very unlikely.» The furnace actually seemed to be working at that point so we were a little unclear on the ordering a part thing, but when they didn’t call us back we called and they said they did have a part and would come out and again in a couple of weeks, same guy came and installed a new motor. And guess what– there WAS a bird in the old one! So… wouldn’t you think they would take the blame for not covering the opening in the first place? Not Marcucci. They just charged us and left. While perusing the web for info about them, btw, this was the quote Marcucci had chosen to post on Facebook that day «I want to sing like the birds sing, not worrying about who hears and what they think.» ~ Rumi”

Had Marcucci come out and seal some loose ducts near the furnace on Feb 19^th. The technician did a great job and recommended adding a common wire to our Nest since he had some time available. After he left everything seemed like it was working great.
Fast forward to June 5^th, it’s getting warm so we turn on the A/​C. A few minutes later notice that the vents are blowing warm air and verify that the A/​C unit outside is not turning on. Called Marcucci on June 8^th at 8am to explain the situation, unfortunately they were already booked for the day. Usually waiting a day or two is not an issue, but the forecast called for 90F+ highs that day.
Called Bayside, who came out before lunch and found the wire that Marcucci forgot to secure. At this point I called Marcucci and asked for a refund of the service that was performed, which they denied.
I’m out an extra $ 180 because they forgot to secure a wire and never tested their work prior to leaving. Overall, their work might be ok, however they have terrible customer service.

Marcucci installed a Lennox heater a couple years ago for us. I thought things were running fine until we experienced a severe gas leak recently.
When a gas leak happens, the plumber and the inspector go through a general audit of the house. To isolate, remedy and test. Our audit uncovered no less than 4 leaking areas, 3 of them were related to the furnace. The installation done by Marcucci lacked of basic quality assurance apparently.

Fantastic! I requested a furnace install during the winter months, so as anticipated they were a bit backed up (I waited a full month for my install). However, everything else about the service went so smoothly with estimates coming in a lot lower than competitors that it’s a no brainer for me to recommend them. Good stuff!

Actually got a call back from Marcucci’s (sp?) checking how PG&E check in went. Happy with Marcucci service.

We found out that we had furnace issues during a routine cleaning of our heating ducts. We called Marcucci and Nolan responded promptly; scheduling an appointment shortly thereafter. Long story short — we needed to replace our ancient furnace. We wanted to get it done quickly, as the temperatures were dropping and we were in the middle of home renovations. Nolan was very responsive, providing us with several options, and scheduling the installation days later. Nolan also offered to stop by our house once the installation was complete to show us how to use our new thermostat. We were extremely please with the client service that we received from Marcucci; and would definitely recommend them!

I have used Marcucci about 13 years ago. So i gave them the first shot this time around. They where very professional on the phone as in person. Now they my not be the cheapest on the Peninsula, but they do quality work and show up on time.

Like other reviewers here, their lack of professionalism was problematic. They scheduled an appointment with me and simply failed to show. No call, just a no-​show.
The only thing they offered was to re-​reschedule at times I couldn’t make it rather than making an extra effort after the no-​show to figure it out.
It’s too bad, I was inclined to go with them since they had installed the previous system that was already in the home. They really need to get their customer relations act in order.

I live in San Jose and was hesitant at first to call Marcucci since they are based in Redwood City but that didn’t stop them from coming down to the South Bay to look at my furnace when it stopped working. They did the repairs as needed and were friendly, efficient, and honest! I will use Marcucci again in the future hands down for all of my HVAC needs and will be sure to refer them to my friends and family.

UPDATE:
As noted in the response, there was a reasonable explanation for the lack of follow up my rating was originally based upon.
As I was making arrangements to meet with other providers, Nolan did follow up to apologize for the lapse and promised to be more responsive. He also offered to include some extra duct work and wiring that we needed to make up for the initial experience.
As promised, he promptly responded to subsequent queries so I decided to forgo my other appointments and signed up with Nolan to do the job. We had a duct under the house that was disconnected, so Nolan arranged to have it reconnected within a few days, just in time for Thanksgiving.
On the scheduled install date, Nolan’s installer, Symon, showed up on time and did a great job removing the old furnace and installing the new one. Even though we’ll hardly ever look at it, except to change the filter, the new furnace looks great! Though not originally included, Nolan also offered to run a new thermostat line so I can eventually install a Nest, which while arguably overkill, does look cool.
So I’m very pleased to provide this updated rating and review and highly recommend Nolan and crew!
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Was it something we said… because business must be so good for Marcucci Heating & Air that they can just blow off potential customers!
Synopsis:
1) Marucci was referred to us through the Costco program for a furnace replacement. Received a call from Nolan the next day after contacting Costco and scheduled an appointment.
2) Nolan arrives a couple hours early for the appointment so he had to wait until my wife got home. I had arranged to leave work early to make the appointment but couldn’t leave that quickly. No big deal since better early than late I figure. Nolan takes the necessary info and says he’ll email a quote in a few days after which we can schedule a time for him to come back to answer any questions since I wasn’t able to be there to meet him and ask questions.
3) A few days later I receive the promised quote via email. Good info and complete, but I had a question, so I replied within a few minutes of receiving his email.
4) A day goes by with no response, so my wife calls him and leaves a message.
5) Another day passes (so far no big deal since we didn’t need repairs or anything) and Nolan returns my wife’s message. He says he’s unable to come back to our house to follow up but agrees to call back at a specific time that evening so I can ask some questions (still no reply to my email).
6) I make sure I’m available that evening to speak with Nolan, with all intentions to proceed and commit. No call that evening or the next or the next.
So basically we were just blown off. Guess we weren’t worth a simple phone call. Sorry, but there are many other choices and I’m not going to chase a company down so I can give them my money.
Oh and I own another home in addition that needs some furnace work, so that’s at least one, but probably two orders they don’t want.
So why two stars instead of one? Well Nolan did provide a quote within the timeframe promised and it was well prepared. Also, they helped me simplify the decision making by eliminating themselves from consideration, now and in the future.

Was referred by a friend to call Marcucci Heating. I’m so glad I did!!! I was having issues with my air conditioning. I called to see if someone could come out. The service was excellent, I had no problems with my unit after the service call. I would recommend Marcucci to friends and family.

Our heating ducts needed to be replaced after asbestos abatement. We were referred to Marcucci Heating & Air and immediately knew we would be working with them after talking to Nolan. Nolan was professional, informative, and very friendly. He was great at answering questions and was able to quote a competitive price. The team came in and did a great job leaving little to no mess. They finished right on time and I was very happy with the overall service provided by Marcucci.
Just recently we tried to turn on our central heating unit and noticed it was not blowing any hot air. Assuming it had something to do with the duct work I contact Nolan and inquired. Courteously, he came over to check it out despite that the duct work had nothing to do with the heating unit (which I did not know). He discovered it was a broken door switch and showed me how to fix the problem. Our unit is very old… way beyond it’s years on it’s last legs. So I guess I’ll be saving up to buy a new heater unit from Marcucci soon!
Thank you Nolan and your team for all of your help!

I called Marcucci because they are one of only 3 Lennox representatives within 20 miles from my home and I needed service on a Lennox heat pump. I told them when I called that I believed the unit was overfilled with Freon by the original installer: all it needed was to let some of it out. 3 visits, 10 days and $ 686 later, they did just that, an operation that should have taken less than 1 hr and required no parts. Although I paid the ridiculous bill over the phone with my credit card (after haggling for 15′ about the fact that they wanted to charge me $ 110 more…) I have yet to receive a bill in the mail. Don’t waste your time with these guys.

I received excellent service from Marcucci. I had a hard to identify problem with a furnace. I had done some basic preliminary work on it myself.
I had called another company previously: they had not diagnosed properly the problem in my judgment and had estimated a very high cost next step repair (after having paid a rather expensive first visit). I declined.
After that I called Marcucci (never used them earlier). On the first visit we were not able to reproduce the problem and the furnace appeared to be working properly. They charged a very reasonable fee that I was glad to pay based on the thorough job they did checking and inspecting.
A few weeks later the problem reappeared; I called Marcucci again. They came, diagnosed, ordered one replacement part; a few days later came back to install the part, but the problem did not go away. They came back again a few days later and fixed the problem.
They charged a very reasonable amount for parts and labor, notwithstanding the multiple visits. This amount was much smaller that the other company had estimated.
They were always very professional and never tried to push any additional service or parts on me.
I definitely recommend them.

12÷14÷12 Update:
Nolan contacted me a few months ago to follow-​up on my experience with Marcucci Heating as I had an OK installation. I was very surprised that he would contact me after about 10 months!
Nolan apologized for taking so long to contact me and wanted to set up a complimentary furnace service to change our filter and take a look at our damaged wooden floors. I was a little hesitant at first, thinking that «they’ll come and find something wrong and charge me more!.» However, that did not happen.
Nolan came to check on our furnace and saw the scratches on our now semi-​new wooden floors. He offered to make up for this poor service by installing a Merv-​9 filter (or 10 I think) in a custom cabinet for our furnace. He took measurements and then went back to have this made as our closet space for our furnace is small and tight. Symon then came back about a week later and installed everything perfectly!
I am amazed by this service and follow-​up as I had started with no real service in the beginning. Thank you Marcucci Heating for taking the time to take care of us and making up for our scratched wooden floors. Our furnace is running smoothly and the new filter is wonderful! I will recommend you to our neighbors. It is truly hard to find a good furnace company and I feel great that we’ll be going back to Marcucci Heating in the future again. Added 2 more stars for great service. Thanks and will recommend to our neighbors!
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My furnace finally broke down and I needed to have heat soon! I called for three estimates and finally chose this company, because the estimator answered a lot of my questions and explained everything that was wrong and that needed to be done.
The pricing was fair here I think, but they do try to upsell you with «additional items» such as summer fans, and fancier filters. No one pushed it on me, but these were there if you wanted the additional items. I did have questions on some of these, and they were helpful in answering all of them.
I did run into an issue with installation however. The unit was suppose to come in a few days earlier, but was delayed due to some other issue/​mistake on their part. They ended up shipping the furnace quicker and did install 3 days later. I was upset with them earlier for this delay, and knocked off a star because of this. They did not lower the price for this inconvenience.
On the day of the install, I had told them earlier that I just put in wood floors and they said they would be careful. Of course… after they left, I found dents in my wooden stairs. Another star off for that issue.
Finally, it would have been nice if someone had done a follow up call or survey from this company. After all the money you spend, you feel a little robbed with no contact from them. Everyone is nice to you when you want to give them money, but are all gone after.
The furnace itself is running smoothly so far and I’ll cross my fingers for no major issues in the coming years. Will I call them if I have a problem.maybe.

Nolan came out to our house on the same day that I called him. I had obviously done some research on furnaces before he came, and I also checked with other dealers as well. Their price was fair and honest and he didn’t try to push anything that I didn’t need. When I filled out the quote, I forgot to check something, and it caused the tech to come back out and essentially re do a lot of it. Nolan said it was no problem and the tech still got out on the same day.
We had an old leaking lennox and replaced it with a brand new furnace. The old one lasted 20 yrs, so to have a nice heater for 100/​yr is well worth it!

This is a two part review, both parts about the same Air Conditioning problem. First the bad part of this situation and then another review of a different company with the good news.
As this all turned out, I will never do business again with R&R Marcucci. Further, I will never recommend them to anyone. This due to very poor customer service and their in-​ability to actually do the needed repair. OK, here is the story:
On Sunday our house 4 ton Air Conditioning system failed. The huge fan in the box outside the house stopped working. We called RRM early on Monday. To their credit (good news), they came out just after lunch on Monday to inspect the problem.
The tech reported the compressor motor had died and needed to be replaced. He said: for $ 1800 I can replace your entire system tomorrow OR for $ 600 I can replace your compressor motor. They did not have the compressor motor in their stock and would order from Sacramento taking a couple of days. First, please notice the attempt to upsell to a whole new system. Second notice the upsell to the $ 600 motor. As it will turn out in my second review, another company fixed the same problem with a $ 35 capacitor. This was an attempt to rip-​me-​off.
At that time we didn’t know about the capacitor. SO, we said OK to the compressor motor. That was Monday. It was a HOT week to have no aircond in the house. They finally called us Thursday to say Friday 10:00 would be the appt. We had been expecting them to get the part and do it on Wednesday. Clearly they shipped the part low-​cost rather than customer urgent. They called us mid-​morning Friday to say it would be 1:30 Friday. By late afternoon Friday no call no tech no repair. We called them and they said, oh it will be Monday for the repair. I demanded they fix it Friday night or Saturday at the latest. They said, no, Monday. I said you are fired! Don’t bother.
Let me recap for you. Air Cond dies on Sunday, Marcucci wanted to take one week and one day to do the repair AND rip-​me-​off for $ 600.
So we had a hot weekend following the firing of RRM. On Monday (the second monday following the aircond failure. We called Izmirian early Monday. Read my review of Izmirian to see why I gave them 5 stars.