Men’s Wearhouse and Tux

Idiots, they don’t care if you are buying or not. Not helpful worst experience in my life is at this store. Don’t waste ur time

Excellent service, Byran made sure my teenage boys were fitted correctly and everything was in order for their Prom. The Tailor was excellent, some real talent there & Yemi was very kind and helpful all round. We have also purchased as well as rented and adjusted suits here. Never had a problem. Thank you guys.

Not sure why so many negative ratings, I’ve had several positive experiences here. On my recent visit the Ass. Manager Yemi hooked me up with 2 sportscoats and 2 pairs of slacks in less than 45 minutes. Very professional and even arranged for expedited tailoring so I could bring my new clothes on a business trip to New Orleans the following day. If possible I would request Yemi as he will not waste your time, has a great eye for men’s fashion and is the consummate pro. I purchased 2 suits about a year ago and had an equally positive experience. I have bought suits at Nordstrom for years but will never go back and pay 4X the price when I can get great suits and customer service at Men’s Wearhouse locally.

Service sucks. Understaffed and no management.
My wedding tux looked too big on me in photos, i really wish I never came here. Thanks for making me look terrible on my big day.
I can’t believe this place is still in business.

Let me say, I don’t feel as bad now writing this review seeing that Im not the only one who has received poor customer service here… maybe I should have looked here first before going… but instead I just wasted an hour of my life.
I went in there to get my suit altered on my lunch break. The store was empty so I thought, cool Ill be in and out in 10 minutes and I can grab some lunch after. Nope. After a frustrating hour I left with nothing and went back to work hungry.
The entire time the guy helping me kept burping. Not low soft burp like trying to hide the spicy lunch he just ate, he was over my shoulder checking the fit of my jacket and he blows this gross loud burp… first time i thought oh gross maybe it slipped out, but he did it 2 or 3 more times… im no prude but that is gross and unprofessional. Strike one.
The guy measures me and I go and take my suit off but instead of finishing with me he goes and helps another customer that walked in complaining about how they ruined his shirt. I thought ok maybe he is the manager and needs to calm the dude down before he returns to finish helping me. Nope. He just abandoned me standing there for about 30 – 40 minutes while he dealt with this other customer. He didn’t say sorry and have someone else finish up with me. He did not tell that other customer that he will be right with him that he needs to finish with me first. Nothing. He just acted like I wasn’t even there. Strike two.
Finally he finishes up with the dude and walks almost right past me then sees me and says what can I help you with… I was like, wtf?!? Then he sees my suit and says, oh yea and starts writing it up. All I could think was, really you forgot i was even here? Then after all of that he says ok, I can have this for you in 4 weeks! I told him I have an event in 2 weeks but he just coldly said, sorry I can’t do it. When I pushed him he said that they are backed up and can’t do it. I can understand they are backed up, but why not tell me that up front so I don’t waste my time? Strike three.
This was a pretty surreal experience… the month wait for getting an alteration sucks but it happens. I can drive to another MW to get it done in time but that is not what pissed me off. Being put off, ignored and forgotten for almost an hour, not being told about the month backup up front and being unprofessional by burping loudly while helping me is inexcusable.

Three words. Poor Customer Service. All I needed was a fitting for a friend’s wedding. I waited in line and asked a woman rep if there was anyone available to help me. She told me to fill out the measurement form with the Group ID and wait for the next available Tuxedo rep.
There was only one other person behind me and we waited about 30 minutes. I could hear gasps of «this is ridiculous» and «this is such a waste to time» from the family behind me in line. 2 seconds later the husband storms off to find a rep from the front counter. 10 seconds later he’s starting to get fitted for a suit. No disregard to the line that has been established, the rep helped the family that was complaining instead of helping the next person in line. I learned a lesson… squeaky wheels get the grease… and honest people get screwed again by another establishment. I walked out and went to the San Mateo Men’s Wearhouse. San Mateo Men’s Wearhouse was 150% times better in efficiency, customer service and cleanliness. I’m never stepping foot in the Men’s Wearhouse in Redwood City ever again unless I want to torture myself because I have nothing else to do with my life.

Five stars to Yemi, the assistant store manager, for handling an emergency courteously and professionally:
I ordered a tux rental from Seattle to be picked up in Redwood City for an event on Friday night, and on Friday morning I found out that the Seattle store accidentally had it sent to Arizona (how? apparently they put the street address into the store number box). Since it was hours before my event, it was impossible to get my tux here. However, Yemi took on the challenge and actually sent one of his employees to all of the other Men’s Wearhouse stores nearby to find the closest match to my order. I arrived a few hours later, and they had already put together a full tux for me to try on for fit! Everyone was super helpful and patient when I wasn’t happy with the vest they had initially picked for me and it took close to an hour to finalize things. Yemi apologized for the Seattle store’s mistake, and to make up for it, he actually rented the whole tux to me for free!
Then, at the end of the night, my tux jacket was nowhere to be found. I suppose someone took it by mistake? Frustrated, I left my contact info with the event organizer and hoped for the best. The next day, I returned the rest of the tux package, and it was my turn to apologize to Yemi for not having lost the jacket. However, he simply took the event organizer’s contact info, and told me not to worry about it. Thankfully, a day later, my tux showed up at lost & found, and we have a happy ending!
I am extremely grateful that Yemi and his team took responsibility of an emergency situation and handled the whole thing so well. They have shown that they care about customer satisfaction above all else. I really appreciated it.

Fast service and they get it, you dont really care what you are getting, you have a budget and probably an event to go to. They always have some sort of sale so dont be worried you will né missing out if you dont buy crap the first time you go. Talyor is busy so dont expect like next day service although if you have a funeral or something they will try to make it happen with something presentable. Carry all sizes so big guys they will have things for ya and more than likely a few choices.

Tux rented. All was as promised. No waiting on any visits. Long store hours. Good parking, nice people, large store, clean. Too many emails for promotions I didn’t ask for and pricing was different than was arranged with our group reservation. They could not resolve the pricing difference and told me to call another store to figure it out? I passed and paid the new amount. Overall good experience except for being a big chain with it’s associated problems.

Had to get fitted for a Tux for a buddy’s upcoming wedding out of town, and let the guys here know that «I’m not looking to buy anything, just need to see if I can get measurements» (thinking it might be an issue…).
Turns out that couldn’t be further from what actually happened. Luis (assist manager) and Ofelia (measurer-​er-​person) were completely understanding and had me in and out of there in literally less than 5 minutes. Amazing customer service and felt like I had to write this review to give them props, they were very helpful and I got exactly what I needed in ¹⁄₁₀₀^th of the time I thought I was going to end up spending in there.

Unfortunately I must choose at least one star in order to write this review (If given the opportunity would have selected NEGATIVE STARS). I am not only appalled by the customer service (or lack of) at this branch, but completely aghast by the follow-​up of the manager, Douglas Drake. Who spent about as much time apologizing as he did insinuating that I was the antagonist of this whole dreadful Customer Service nightmare.
A little background… I purchased a pair of pants on 5−20−14. Unfortunately, the size I needed wasn’t available at that location so they were then placed on order. I was informed that they would arrive in Redwood City in approximately 6 days and I would be contacted by cell phone upon their arrival. As of 6−27−14 (38 Days Later) I had not received any contact from anyone at the Men’s Warehouse. I called to check on my purchase and spoke with Luis Bravo, Assistant Manager II. As you can imagine I was more than a little irate, expecting an apology and hoping for a plausible explanation. To say I was disappointed with the outcome would be an understatement. My discontent was met with excuses and an attitude that superseded mine by far. I was told that the employee that placed my order had been fired, therefore my order was «lost in the sauce» and Men’s Warehouse had no way to contact me as they didn’t have my name or number. My response of course was, «then how do you know my order is there?» (knowing I was a Perfect Fit Member and all my info, previous purchases and Current Orders are Stored in their computer system). Once caught, he stammered that they had my name but not my number. I was then informed unceremoniously that, «my order was here and if I wanted to pick it up, I could.» This was not only unpleasant, his response was juvenile, condescending and taunting. I am not sure of the RWC Men’s Warehouse definition of «Customer Service» but… «I guarantee it» that George Zimmerman, the rest of Us, along with Webster’s do not agree. I was appalled that I was speaking to an Assistant Manager who had chosen not to diffuse the situation but exasperate it exponentially.
I immediately arrived at the store and asked to speak to the man I had recently spoken to on the phone. I was informed it was Luis, as I waited for Luis who was in the back, I attempted to «cool my heels» a bit. Luis then came from the back of the store, practically tosses me my pants (still in the plastic shipping bag with my NAME and CELL PHONE number predominately displayed on the only sticker stuck on the front of the plastic). Luis’ demeanor was beyond angry, his stance and facial expression was not only intimidating but taunting to say the least. During this brief discussion he exhibited a disconcerting «try me, you ain’t got the balls» look of amusement in his eyes. Unfortunately for Luis, I am not small or timid in nature (My first thought was… What if I was? Or my mother was shopping here and was upset over an error on the part of The Men’s Warehouse Staff? Would she be intimidated like this if she came off a bit cantankerously?). I then asked Luis, «where do you come off thinking you can speak to a customer in such a rude disrespectful manner?» (I felt that I had earned my disposition and was not at fault in any manner) Luis responded with, «I was only speaking to you in the same manner I was spoken to.» I then told him, «Sir, unfortunately that is not how customer service works and I would like the phone number to the district office.» Luis then gave me a generic Men’s Warehouse card (with Luis’ name no where on it). Surprisingly, when I stepped outside the store to call (Luckily, right out front as I didn’t want to waste any time), I found myself once again talking to «Luis», gee, do you think he misunderstood my intention and therefore my need for the District Office’s phone number… Who knows. He then gave me «his» card… What a novelty, what was even more interesting was that a female employee gave me the Manager’s card at the front desk a little later. I wonder why Luis didn’t just volunteer the Manager’s card along with his own initially. Pretty Shady if you ask me.
Either way, I IMPLORE YOU TO HEED THESE Unilocal COMMENTS AS I WISH I HAD TAKEN THE TIME TO READ THEM PRIOR TO SELECTING THIS LOCATION. DOING SO WILL INTERN EXPRESS THE VALIDITY OF MY REPROACH. HOPEFULLY YOU CAN AVOID SUBJECTING YOURSELF TO THIS PATRONIZING AND INCOMPETENTLY MANAGED REDWOOD CITY MEN’S WAREHOUSE. I am currently deciding whether or not I want to post this review on my Facebook to personally warn my 1,251 Friends who will undoubtedly warn some of their friends to BYPASS THIS LOCATION AT ALL COSTS! I guess we will see how everything goes after speaking to the District Manager.

My son’s first formal event, first prom and it’s his senior year! Rented the tux from Men’s Warehouse. I was shocked to see they did not check their orders more carefully. My son had to drive back to the store just hours away to pick up the tux shirt, which the store forgot to repack it after his fitting. Also missing were the special buttons and cuff links. To add to the stress when he got ready to put on his bow tie… it fell apart! This was extremely upsetting to see your senior be so upset. Due to all the malfunctions of this tux he was late picking up his date!

Terrible customer service. Just terrible.
Went in to buy my son a tux. Already knew the exact model and size and they had it in stock and theoretically read to go. I was the ONLY customer in the whole store. Over an hour later the sales girl said she couldn’t honor the price that I had been quoted twice over the phone to me (once from the 800-​number and once by a live associate in this same location) and was trying to charge me 4x what it should have been! 20 minutes later a manager did sort it out. Just piss-​poor for something that should have taken 10 min tops.

I’ve had a few transactions at this store (I am a PerfectFit member), and am now convinced that none of my negative experiences have been flukes.
CONS:
1) Tux rental: Expect to look like a clown, so plan accordingly for your wedding theme. Pants are tailored to one-​size-​fits-​anyone who weighs 300 pounds. If you’re part of a wedding party, make sure to get their wedding party discount so it looks like a circus.
2) Tux purchase: They have a great buy-​one-​get one of equal or lessor value free. I got a Vera Wang tux and a suit, but only after I had to come back two more times because they sent the wrong size jacket to the store.
3) Shirt purchases: Used my PerfectFit rewards to buy four shirts, two of which were in the store and two had to be ordered. Two ordered shirts did not arrive when promised twice even though they were confirmed «to be on the truck» (you’ll hear a lot of promises that involve trucks). Two trips to store empty handed. Eventually, manager called to say shirts had arrived. Only one of the two had arrived and it was the wrong color! Just got a refund in the end.
PROS:
1) Tailoring service was good.
2) Buy one get one of equal or lessor value was good.
SUMMARY: OK for stuff that is in stock. Absolutely do not use this store if you need something delivered that is not already in stock. These guys are completely clueless. Poor documentation, poor communication. I’ve never seen anything like it. The headache is simply not worth it. Go to Macy’s or anywhere else for that matter.

Not up to par compared to other stores. Having recently bought a suit from Peter Cassara Clothiers, I expected an experience that was personal and inviting. Instead, this branch suffers from corporate franchise syndrome.
Upon walking in, I was given a hello from a female staff member that made my visit feel awkward and inconvenient for them. The game indeed had been on the mini screen and the store was empty. There goes her downtime. After giving my group number for the tux I needed, her questioning felt like an H&R Block tax preparation as she typed away. No custom advice or added value. A monotone voice and stale personality made a boring experience that ended with a bill.
Buying a suite and renting a tux should be a delightful experience. You don’t do it often and you can walk out feeling like a million bucks. Go with Peter’s.

Compared to the Men’s Wearhouse in San Mateo, the Redwood City location is a joke; like night and freeking day. I tried this location first, because it was more convenient. I walked in as the ideal customer — ready and willing to buy a couple of sport coats and pants. Yet I got no help, even though the store wasn’t full — just one man buying a suit and one couple renting a tux. But this was enough to swamp the small staff… apparently.
I did get asked once if I needed help, and I said «yes», but they said it would be few minutes and pointed me in the direction of the sport coats. I tried on coats and waited ten minutes more and then walked out. Nobody seemed to notice.
And then I jumped in the car, drove to the San Mateo location, and was helped immediately by the eager staff. I should write a review about that.
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After a frustrating experience at Stanford Shopping Center Nordstrom’s, I went here for some shirts and ties for professional school interviews. Javier was very friendly and knowledgeable about men’s fashion. I am rather clueless, so I was glad for his help.
Later, I got into a bind. A dry cleaner damaged the shirt I needed for an interview and I was out of time to get anything else. I came here in a panic and they dropped what they were doing, found an identical shirt for me, and pressed it on the spot. It really saved me.

I’m a little upset that I had to even put one star as a rating here. I think this has been one of the worst customer service experiences of my life.
I went to this store on April 9^th to order a suit for my friends wedding. The wedding is in Southern California on May 1^st weekend, and all the groomsmen are wearing charcoal suits from Mens Warehouse. I wear a 41L (unusual size), so they had to order it. No problem, «it should only take about a week». On April 17^th, I called the store (notice how I called the store, not the store called me), and they informed me that the woman I had worked with forgot to order my suit. Ok… so they reordered my suit for me. I called on April 25^th (again, notice I called, not the other way around) and was informed that a black suit had been ordered for me instead of charcoal as I requested. I asked to speak with the manager. He or She told the guy on the phone that he was too busy and to just tell me that a 41L is a hard size to find. I asked to speak with the woman that helped me way back on April 9^th and forgot to order my suit. She’s busy and will call you back. I left my number and haven’t heard back.
I don’t usually post Unilocal reviews, but this was so egregious, I had to make the effort. I also plan on making as much possible noise about this as possible. I won’t stop until I speak with the guy on the commercials who says «you’re gonna like the way you look, I guarantee it».
Do yourselves a BIG favor and steer clear of this lousy excuse for a store. The words «customer service» are nowhere to be found in their vocabulary.
Instead, go to the Sunnyvale Mens Warehouse. I went in yesterday and they sized me up and found the suit I need and will have it ready for me next week. Lifesavers indeed.
Grade: F

Save your time and money and go elsewhere. Horrible customer service. Store and staff are stale.
Had to stop by to get sized for a tuxedo rental for a wedding (not by choice). Not only did the person measuring me not know how to do it properly, he screwed up the order entry. Result: improperly sized, mismatched tuxedo.
To top it off, staff copped attitude when the pants turned out more like capris than trousers and the shirt was more for swashbuckling than a formal occasion. Obviously, I must have supplied incorrect measurements when I was… at your store. Right?
Big surprise that they don’t keep replacement shirts/​pants on site. Not sure what kind of business thinks this is a good idea.
So, pretty awesome experience. Basically.

This review is for the service during the purchase of two business suits.
I was leaving for work in Japan and needed two business suits within a week. I liked the fare and they had a buy one get one free deal. On top of that I was told they could have them altered and ready before my flight out. Let me be clear, the determining factor in choosing their service was their promise that the suits would be ready before my flight.
My friend had to pick them up for me and when I tried them on in the hotel room, one was ill fitted and the other was so horribly tailored it’s like they were cutting it for a 13 year old. I was leaving in less 6 hours and I figured I could get by on one ill fitted suit. The other one would be staying here.
When I returned and showed them them how poorly the jacket and pants fit the manager reluctantly agreed to fix it. Upon picking them up the second time the pants fit well but the jacket was still terrible when I pointed this out the manager said that it was how a jacket was supposed to fit (I own several suits and none of them fit that poorly). When I expressed this the manager gave me a lot of attitude and I was just fed up with their inability to deliver on their promises and quality of their service that I just took the suit and left.
To summarize their tailor and management is terrible.
The sales team was good though and they did their best to meet my needs on every trip, thus two stars.
I would only recommend this place if you are on a really tight budget for a suit.