Michaels

Great experience at this Michael’s with the organized sections with sale items! Erika C. gave me and my Unilocal BFF’s exceptional service and assistance.
Tina’s Thoughts and Triggers
— Use them coupons! If not, Google «Michael’s discounts»
— Parking is easy peasy
— WHAT? Free?! No, not really, but you’re able to enter and win a basket of candles. Why? No occasion, but I haven’t seen any other Michael’s do promotional stuff to lure customers into their rewards/​email program. Good going!
— Pretty fairly neat place.
— The trick is to come back every week with a coupon, but apparently they don’t print with every transaction anymore. Boooo.

It’s pretty annoying when you’re waiting on the bead isle for an associate to come and help you. Only to find out they walked away and went to the cash register to ring up customer… Wait a minute. I thought you told me you were going to be right back to help me? What a waste of time. After waiting on that isle for 10 minutes I just decided to leave. But she remember me when I got to the cash register. She said «oh you’re the one waiting for the key for the crystals, sorry it turns out the key is lost»… Seriously?! You couldn’t have told me that rather than me standing there and having other employees walk by me and not even ask if I need help. So annoying. I’ll drive the extra distance and go to San Mateo

«Did you find everything ok today?»
«Sorta?» Is this a rhetorical question?
I go to this Michaels only because I moved 5 minutes away and it would be absurd hating on the environment if I drove all the way up to San Mateo for the better stocked new one on ECR. I swear that every time I come here, they’re missing some key component of whatever craft I felt like doing that day. I end up chasing staff around the store until I get one that stops and tells me they either a) don’t know where the item is or b) sorry we don’t carry it (even when it says on the website the Woodside Plaza store has it – from more specific items like alligator clips to general items like glass terrariums). And then, it shows up right there when I come back the next time after either giving up on making said craft or finding a workaround. This place is a warzone between the narrow AND cluttered aisles, and similar items are in multiple locations of the store, so it is up to the customer to meander up all every aisle to make sure an item is not located in one of the other 293 857 places they seem to be at (i.e. decorative clothespins of various varieties seem to be every 10 feet. Why don’t you just put them in the same place so all your customers don’t seem to be on the world’s longest scavenger hunt around town? Probably another reason the foot traffic problem exists in here.). It’s like the store is just vomiting items (some, super esoteric things!) — and somehow, this vomit hasn’t included the item (s) I happened to need on more than one particular trip!
This place is also sadly understaffed — I was there over an hour and I was helped by maybe 2 people, both of which I had to stalk around the store to find out they were also manning the registers.
And finally, the staff at checkout would rather hold up the monstrous line to see you fumbling with your phone using their circa-​stone-​age website to find the specific barcode for the coupons that can apparently only work with the specific location store. Or at least that’s what I was put through. If you know that there’s a coupon that works today and I showed you the coupon code, how is there no way to input this info into your system in a more streamlined way?
2 stars for the fact that the deals (and coupons when they work) are not bad, and it’s the cheapest place for baskets, even cheaper than Target and Walmart but I’d assume that’s true no matter which branch you go to.

Went in here for the first time today to create a gender reveal box for my sister and i came out pretty satisfied. They have a big store and it’s easy to feel as though you may not be able to find something. Thank god for Alberto. This man went above and beyond to help me. Got everything I needed but unfortunately they didn’t have the main thing, the box! Alberto’s quick thinking solved the problem by giving us a recycled box from the back of the store. Alberto– you da man.

I have a secret desire to be crafty only I am a total nightmare with a glue gun… I once went into Joann’s fabrics and was «craft shamed» by the craft and sewing snobs so I never went back – that was pre-​kids. Now that I have two little ones I find myself braving the craft environmebt again.
What a great experience time after time at Micheals!!! Super nice and helpful staff… not shamers at all:)
I am obsessed with mini chalkboards and always feel the need to buy silk flowers (but I refrain).
Anywhooooo Im throwing a baby shower tmrw and i got my pinterest on at Micheals! #DIY
Love it. Go there. Safe space. lol.

Maybe it’s because I’m a guy. Maybe because I’m white. Maybe it just that the employees here hate their jobs. But I’ve never received even decent customer service in the last three times I’ve attempted to give them my money.
Latest experience? Sure. Walked in and politely asked if they have nylon webbing. Cashier has nobody in line and shrugs «Dunno. Aisle 16?». Aisle 16 has zippers and yarn. I go back and ask. This time there’s eight people in line. One cashier. Two others standing over in the corner. I ask them but they ignore me. I spy a manager and ask her and she just says «nope» and walks away. I laugh as I leave and that apparently got the two gossipers attention but it was too late… I left with my money in my pocket and will never return.

whenever i need to buy something crafty for a birthday party, a baby shower, a bridal shower, or bachelorette party, this is my go to place b/​c they have pretty much everything… scrapbooking materials, tools for the perfect baking creation, yarn for a knitting project, etc. i even come here at the end of the year to purchase my calendars for the next year since i can usually get a nice calendar for my office for $ 1! one of the other reasons i love michael’s is for their weekly coupons, which include anything from 40% off any single regular-​priced item to 30% off your entire purchase for the day! this location opens early and stays open late, which i really appreciate, 9am — 9pm everyday except for sunday, when they open from 10am-​7pm. plentiful parking in the woodside plaza shopping center.

Came here for after Christmas deals… most of the deals were purposely situated in the front of the store to catch the consumers attention which is great because I don’t enjoy searching for deals like it’s an Easter egg hunt. As we’re getting to the front of the register areas, I give my sister a 50% discount coupon on one regular priced item– which she has one item not on sale… pretty simple, right? Yeah, no. We inform the cashier of the coupon, show him which item is regular priced and he begins to scan and give us the total without using the coupon. Mind you, he did this twice informing us in a dazed way all if the items are sale priced and the coupon isn’t valid. He asks his co-​worker and he says it’s true… it’s a regular priced item, he then goes to the area himself, and finally the lightbulb in his head turns on– oh yeah, it is a regular priced item! Ding ding ding! It was so frustrating and slap stick funny at the same time. In short, I think I’m gonna take a break from this store and recharge my brain.

It’s one thing to be an old store, but this place feels like it is dying. Everything seems to be slightly disorganized and cramped and it appears kind of grimy. The worst part, however, is the employees. They always seem to be where customers aren’t… Except at the cash register. Even then, I was waiting for about 10 minutes with one person in front of me for the cashier to stop chatting with the woman he was ringing up.
I suppose the only reason these guys stay in business is because there aren’t many other arts and crafts stores around.

This store is always clean and well-​stocked. I always find what I need and I get a little excited every time I come. Actually, I usually find more than I need. Oh well!

It’s a nice place to go «stressed out bride» watching but if you are on a mission I have one tip for you. Make sure your phone is charged so you can get a coupon (usually 40 to 50% off 1 time) and use towards your purchase. This makes the experience much better. Why pay more, use your phone!

This review is specifically for Michael’s custom framing department. I recently had 2 editions of The San Francisco Chronicle framed from when the Giants won the World Series in 2010 and 2012. We wanted to frame them to not only showcase the newspapers, but also to preserve them. However, newspapers are not a standard size and it was going to be VERY expensive to get them custom framed. Jorge (in the custom framing department) worked with us to get them framed within our budget. He recommended alternatives to custom framing that would help us stay within our budget, and they turned out amazing!!! He was so helpful and very patient with us, as it took us several visits to his store to finally decide exactly how we wanted them framed and the options we wanted to help preserve the newspapers. Then, once we had finally made our decision, we were told that the matte we wanted to use needed to be custom ordered because it wasn’t in stock, which unfortunately meant more $$$. However, Jorge went out of his way to coordinate getting the matte we chose from another Michael’s store, and arranged to have it picked up and brought to the Redwood City store so it could be used to frame our newspapers. He did such an amazing job, and I would highly recommend him for anyone looking to frame something! Thanks Jorge!!!

We recently had a large watercolor (51 X 30) framed at Michael’s in Redwood City and our order handled by Jorge who was wonderful and the result was beautiful. Jorge exceeded our expectations and Michael’s is highly recommended for custom framing and Jorge earned a five star rating for his professional work.
John

I gave it 4 stars because I went inside knowing what I wanted, got it, went to the counter to buy it and the price was off by a few bucks. The guy working at the counter (forgot his name but he is cool and wore a black shirt) fixed it for me after I showed him and I was out of there after we spoke about the weather.
Now about the store, the whole place is cluttered and I didn’t see any employees on the floor. (I wasn’t looking for one, so take that part of my review with a grain of salt.) I knew what I wanted though and where to find it so I didn’t need help, but I can see how that could be a problem.
All in all, I would recommend this place.

I like the selection that Michaels has, but it is really hard to find things without help… and help here is hard to find. They really need to have associates on the floor helping people find supplies. Aisle labeling here is shoddy at best and I find myself wandering a lot in here for no apparent reason.
They have an advantage because there really isn’t an alternative to buy the things that they stock. This is a large store and most of the time I find what I need in stock and on the shelf, but usually have to ask for help to find them.
I did get a really good deal here on supplies once because the price was input improperly into the system and the cashier knew it, but let me take the price in the system. Good customer service when you get it and can find it, but the numbers of workers needs to be increased for this to be felt throughout the store.

I work in the Fine Arts business and we frequently need supplies from Michael’s. Each and every time I call or visit the Redwood City location, the employees are unwilling to help, are too lazy to check on the floor for stock and even in person when I am ready to look through their boxes of stock above the isles, they STILL won’t help me. I ask them to check if any other stores have what I need, what do they say? «Uh, you should just call them». WOW. I can’t stand this Michael’s. I will drive up to San Mateo instead of dealing with these lazy workers.
I will say that the Framing department, especially Jorge, is incredibly helpful and informative. Because of him, I am changing my one star to two.

Always feel like I am imposing on clerks in this store, check out takes forever

I have the same issue with this Michaels that I do with every Michaels — lots of stuff, not enough (knowledgeable) employees to help you get through the stuff. The one thing I will say about this location is it is large and well-​stocked. Most of the time, items are in order and they have a good selection. I would love them to have more stamp items, but that’s a minor issue. The rest of their stock, especially for cross-​stitch and letter writing, is good.

I love Michael’s and the one I used to go to was the one in Sunnyvale but now Ive moved to Redwood and this is the closest to home.
I was looking for some mud podge and some gel medium went over all the aisles and couldnt find it I went to look for someone for help and couldnt find anyone. I saw someone on the phone but I didnt want to interupt and then the guy at the register had a long line of customers so i did another lap to check for someone to help till I decided to go to the lady that was on the phone. She was still talking to someone but she let me know where to go and find what I was looking for and was very helpful.
I feel that the layout of the store and the tight aisles made it hard for me to find my items. Overall it was an ok visit and im always happy to get a good deal and take advantage of the coupons that you can find online and they just scan it for you.

Like any other Michael’s, it’s quite cluttered. However, I think the associates are more nice than the other locations.
Nothing stands out about this Michaels location. Just another convienent store that I would go to because it’s the closest to where I live.