Remedy Medical Group

Wish I could get them to respond and make an apt. I wanted to return as a patient of Dr. Smolins after a few years without seeing him and they never contacted me after I submitted an online apt request about 8 weeks ago. When I did see Dr. Smolins in the past I was always happy with him. Too bad that his office staff is so lacking in customer service.

They have tools to help manage pain that none of my other doctors had. These guys and gals are top notch, the best. Very professional office staff. I love it that I often leave with my medications in hand, no extra driving to a pharmacy.

Hey Runners! Or athletes… or really people in any kind of pain. There is hope. There is help. I found Remedy Medical Group through my health insurance website. It’s centrally located, and right off the freeway. The folks who work there are super friendly, knowledgeable, and you don’t wait very long to be seen at all. I had trouble with my left knee, and Dr. Zachary Gustin helped me out! Recently, I’ve developed trouble in my right knee, so I knew exactly where to go. It’s easy to make appointments, and the expert doctors there will help you get back on track, or wherever you do your physical activity. I highly recommend their services for any people who want to keep moving!

I was refered to Dr. David Smoins from another Dr. At that time, I had been a patient of SOAR for at least 8 years. I suffered from back pain BIG TIME and had already had one surgery and zillions of procedures and injections. I was still in pain and miserable. Dr. Smolins was a breath of fresh air. He knew what the issues were and came up with a plan. He tried to manage my pain but in the end I needed another surgery. Today, I am pain-​free (most days).
I don’t think I would have be where I am today if it was not for Dr. Smolins. He’s incredibly smart, patient, thoughtful and has a sense of humor. I would recommend him to anyone and have. Hopefully I won’t develop more issues going forward but at least I know I have somewhere to turn.

I have been a patient of Dr. D. Smolins, M.D., of Remedy Medical Group for nearly 5 years. He is a Board Certified Anesthesiologist, and also has completed a Fellowship in Pain Management. Additionally he has completed his MOC (Maintenence of Certification) requirements set forth by the American Board of Anesthesiology.
I’ve had chronic pain most of my life-​at least 23 years of it. When I first saw Dr. Smolins, he reviewed my history, and provided me with options. Took the time to explain the risks and benefits of each option, and although he made several reccomendations, I felt like I was part of the decsion as to how my condition would be treated. Never in 5 years did I feel pressured into any particular form of treatment or medication.
Seeing a Dr. for anything is stressful, and awkward. Often when the doctor walks into the room, it only makes it worse, and then you forget half of the qustions you wanted to ask. I’ve seen many Dr.‘s and specialists, but when Dr. Smolins enters the exam room, he is always smiling, has an up beat attitude, remembers your name and the details of your case, and makes you feel comfortable. That kind of friendly, confident, & relaxed personality coming from your Dr., can actually make you feel better physically-​at least for a little while. Seems to highten your brain waves and reset and re-​focus your attention for a little while. Watching him work, you can see he enjoys what he does. All you have to do is speak openly about your condition, and he will help you. Dr. Smolins is just a really nice guy, who happens to be an highly intelligent M.D.
The past year, my insurance changed, and so I had to start paying out of pocket for each visit. I will tell you this: I write the check with a smile!

I have knee/​ankle issues and was referred to Dr Date by a friend. I called into the office and spoke to the new patient coordinator and was scheduled the next day. The staff is very friendly and knowledgeable. Dr. Date is a brilliant doctor, who helped me diagnosis me. She offered many different treatment options and helped me with my knee inflammation. She is thorough and very friendly and I am very grateful to her for helping me. I highly recommend Remedy Medical Group for anyone in pain.

The physicians may be great but I’ve just discovered that getting in to see them is very difficult. To make an appointment, you must wait for the coordinator to call you back. They won’t do that until the end of the day. Then you wait for the first available appt which I was told would not be for 3 weeks. The reason I want to be seen by a Dr is because I have hurt my back a week ago and the pain has not resolved. Clearly, this is not a practice for new patients.

Recommended by a physician friend of mine. Got in quickly to see Dr.Date. Out of network so I paid the full office visit fee. Got the recommended MRI and had a follow-​up visit– also paid the full office visit fee. Told to take Advil/​Ibuprofen to reduce inflammation of the pinched nerve in my neck, and given samples of lidocaine patch (did not need); offered samples of some Ibuprofen/​Prilosec combo (also did not need).
Liked Dr. Date. But the office/​billing staff is horrible. Once I saw that my Insurance had paid them for the 2 office visits, I had to call to get a partial refund. After a month, I had to call again, and they were all apologetic. Finally got a refund check after 6 wks. Would not have gotten had I not been astute about it.
Had a second follow up visit with Dr. Date that I had to reschedule. Can never get through to a person on the phone, so I left a message to please call me back. After two such call and no call-​back, I switched to Dr. Jeff Saal at SOAR; in network and very responsive staff and physician. Put me immediately on Predinsone.

Dr. Sonntag is knowledgeable, kind, always with a smile, a great listener and very gentle. He has been such a savior with my back and neck issues and has been so responsive to my needs. He is exceptional and I have recommended him to friends and family. I feel blessed to have been referred to this terrific doctor and man.

I have been a patient of Dr. Mark Sontag for a year and he is wonderful at managing my pain. He was concise in his evaluation, gave me several options for treatment, and ultimately solved the problem with my neck & back pain. I would recommend him to anyone with pain.

This view is based on my own experience with their Staffs.
It took them 3 weeks to finally contact me to schedule my initial appointment, then I need to wait for another 3 weeks to see the doctor. I was already disappointed by the coordinator. Dr. Sontag is really knowledgeable and a kind gentleman. But his assistant, Kimberly doesn’t seem to have a lot of patience and also doesn’t notify me that she got my authorization from the insurance company. I ended up contact my insurance company to fax my authorization to my hand therapist. In addition, my hand therapist requested an ergonomic Eval from the doctor but it was never request that. I personally went to the office and told the front office and told me that someone will call me for an answer. Four days later, front desk told me that Kimberly still hasn’t decided what to do. Oh my god, what’s wrong with them? They never call me back for the answer. Anyway, I called the office and asked them to have my doctor call me back and it’s been 3 days. I still haven’t heard from back the doctor. I am really disappointed by the front desk. I am not sure if the doctor doesn’t want to return call or the front desk didn’t pass my message. It is really important for me to talk to my doctor. Otherwise, my claim will be denial without pay. I don’t think they care about their patient. This whole time while I am off work is really frustrated because I can never ask the front office staff or Kimberly to do anything for me, except one time Dennise corrected my work status within a day.
If you need someone to take care of your paper work or get a early appointment. This is not a good place to go. I would not recommend any to here base on my experience. I wish Dr. Sontag will pay attention to his patient who to say and improve the process or has someone keep an eyes on the management part.

Please see my Dr. Mark Sontag review. I just hope he has changed since I last saw him. I know that his whole office staff has changed. He had a great staff before. That should tell you something when a doctor’s whole staff changes. Unfortunately since I began writing this, several more people wrote more reviews that are very negative. That’s too bad. I would have hoped he would have gotten better and I could’ve removed my review. Unfortunately that’s not the case. At least people have this site to check out ahead of time. Good luck.

6 Stars Elaine Date is by far one of the best Acupuncture MDs I have ever
visited. This is where all the top athletes in the area are treated for injurys. I am beyond ecstatic and if you are lucky to get an appointment, this Doc can make a great improvement in your life. Plain amd simple this place is the shiat! :)

I’ve been a pain patient for 20 years being diagnosed with RSD/​CRPS at 20 years of age. I came to this clinic after my long-​term pain doctor no longer took workers comp (but continued to care for me until I got a great pain physician.)
I was referred to this clinic and I have been receiving top care since.
Dr. Smolins is my treating physician, he is fantastic!
If you are looking for great care with top notch personal service this is your spot for premium care.

YES, the Remedy Medical Group is «the best of the best». For over a decade I was incapacitated by chronic neck and back pain. I dreaded waking up every morning in fear of pain. A family friend and my primary doctor, Dr. Charlotte Gonzales, recommended Dr. Mark Sontag and the Remedy Medical Group. After several visits Dr. Sontag managed my pain to a tolerable level, gradually improving after every treatment. Now, I am able to move more and live a normal life.
Dr. Mark Sontag is a caring individual supported by a reliable professional group. From a knowledgeable N.P., Carol Corley, a dependable assistant, Karla, to his gracious front staff, Aurora, Arturo, and Denise.
If you seek significant pain relief and immediate results. Go share my experience and make an appointment right away. You will not regret it.

Dr, Smolins is fantastic. Attentive. Knowledgable with great bedside manner.

After seeing acupuncture, chiropractors, massage therapist, hypnotherapist!
My Remedy was found by Dr David Smolins, he is wonderful. A young smart doctor who is direct and clear with a sense of humor. Great bedside manner, very professional. I am PAIN FREE after dreading a life of living with pain forever! He gave me calming medicine to stop my nervousness before the shots procedure.
It was over in 20 – 30 minutes. Thank you Dr Smolins ! Your AMAZING !

**This rating is based strictly on the office staff.**
Every time I call for an appointment they are ALWAYS booked over a month out. Even then, the earliest appointment is with another person on staff IE: Nurse Practitioner. Denise, who answers the phone the most, is very nice. She will help you as much as she can.
My physician is Dr. Sontag and he is AWESOME. If I could write a separate review for him it would be a full 5 stars!!!
His assistant (Karla?) is a problem. Unfortunately whenever you need anything from Dr. Sontag you have to go through her. You are always directed straight to her voice mail and 9 times out of 10 she will not call you back! She does not show any empathy to pain. Wrong office to work for! Her attitude has gotten so bad that I have seriously thought about changing offices.
There aren’t many doctors as good as Dr. Sontag and that is why I stay.

Dr. Date gets five stars. She is smart, respectful and does really really good acupuncture. I’ve seen her last two years I find that she’s really healing after being in a car accident. Now it’s like once every six weeks. But this practice can sometimes be chaotic, it’s busy with lots of other doctors so be forewarned to take a book because sometimes she runs late because she spends a fair amount of time with each patient and doesn’t rush through the visit which is unlike almost every M.D. in the Bay Area. But she’s really great I can’t say enough positive things about her.
Rosa her assistant is helpful and great communicator via e-​mail.

I have had back pain for 6 years. After 5 years without a diagnosis, and even a year after receiving a diagnosis, I did not experience any lasting relief until I was referred to Dr. Smolins for pain management. I see him in the San Francisco office, they are all great – from the receptionists to the physicians. Highly recommended!