Rite Aid

Needed to pick up some items before the trip to SF. Done and done! Alcohol, card, juice and snacks were all taken care of.

This location is so attractive and friendly. They remodeled the inside and it looks really cool! Everytging is really neat, clean restrooms and a very clean store over all. The employees are super friendly, too. I will definitely try to shop here more often!

This review is specifically for the pharmacy! Nha was the pharmacy tech who helped me today and she was so personable & kind, I sincerely appreciated her interaction with me as a customer. I was having a difficult morning & her energy just restored my faith in customer service! Quick & efficient service & overall great experience. Side note, I enjoyed the store set up & lighting. The environment made shopping there a calm experience!

I was hoping this location would have better customer service in the pharmacy than the Roosevelt store. Roosevelt was out of a med so they sent me over here since I didn’t want to wait 4 days for pain meds.
When I spoke with the tech, she brought up my prescription, told me to have a seat and they would call me when it was ready. They didn’t. They racked the order while I sat in the waiting area for half hour.
When I inquired about just how much longer it would be, the tech said «oh, yeah, that’s been ready for a while!»
Sure wish Rite Aid and CVS hadn’t run all the independents out of town.

0 stars for the pharmacy. The pharmacist that I encountered earlier this evening was so rude. I was told when I got there AFTER getting a text confirmation that my prescription wasn’t ready. And was told that they had to call my doctor. The worst part was I was told the doctor hadn’t replied and realized it was because she had called a doctor I had 3 years ago! Ridiculous since the prescription from rite aid actually has my latest doctor info. Incompetent and rude! I had them cancel my recurring prescription. There are 100s of pharmacies and the only thing Rite Aid can do is better service and unfortunately the pharmacist sucks at that.

i’ve been coming here to pick up thrifty’s frozen greek yogurt since this is the only store that carries this brand of froyo. yes, you can find frozen greek yogurt at safeway and other grocery stores, but not thrifty brand! a pint will cost you $ 2.49 and they usually have three flavours in stock: strawberry, blueberry cheesecake, and chocolate. if you have a wellness membership card, you can save even more. lines for the cashiers are generally short in the morning, but longer in the afternoon/​evening and on the weekends. parking is free and generally plentiful in the woodside plaza shopping center parking lot.

I have memories of being a kid and walking to this store without parents because it was so close to home. It was a such an adventure that it didn’t even matter if we bought anything. I hadn’t been there in years when I went in yesterday and it has been beautifully remodeled. The service was eh– the woman helping me had never even heard of the product I was looking for.

Everyone here hates their job so it makes it a very unpleasant experience. I would rather spend a lot more at key market than go to this place.

I pick up prescriptions here all the time. It is always easy in and easy out. Rarely a line and a friendly staff. Parking lot is a huge pain and often there are people doing stupid things, so watch out for bad drivers.

I’ve have been using this pharmacy for years and always receive excellent service from the pharmacy staff. They are always willing to go the extra mile. In particular Rose provides excellent customer service.

A very unpleasant experience with some very rude pharmacy employees.

This is one of the few pharmacies that still make the effort to remember everyone’s name, and make it personal. I rarely ever wait more than 15 min. to have a script filled right there on the spot. The pharmacy staff is also willing to assist with helping you find over the counter medications. The service has been excellent here for as long as I have been going here, which is over 15 years. Many of the same pharmacist’s and technicians still work here. I highly recommend this place, even if its out of the way.

Pharmacy goes out of there way to take care of me so i have to give them 5 stars.
Rose, Victor and the gang at Rite Aid are quick on their feet and are witty to boot I
recommend you get your prescriptions filled by them.

Today while I was at this pharmacy, I witnessed something highly troubling on a number of levels. I was waiting in the pharmacy line at the designated distance to provide patient confidentiality so that I could purchase a behind the counter product for my father in law. From what was obviously an inadequate distance to provide confidentiality (Issue 1), I unintentionally overheard an exchange between the pharmacist and a patient’s daughter that was grossly mishandled.
The patient had come in with her daughter upset that her statin Rx had been filled at a dose 4x what the MD had prescribed. Originally giving the pharmacist the benefit of the doubt, the daughter had gone to the MD office to speak her peace with the physician about changing the dose of the medication without discussing it with them so they would be in the know. At this point in time, the physician checked the records and said that the ordered Rx had been the same strength as always and that the mistake had been made at the pharmacy level (Issue 2).
So, the daughter (acting as the patient’s advocate) approached the pharmacist and informed her of the situation. It was obvious the mistake had been made at Rite Aid. The patient had taken 4x the intended dose of medication for 2 days. The only correct thing that the pharmacist did in my opinion in this situation was ask if the doctor was aware of the error. There was no apology, concern in her voice for the patient, or inquiries as to how she was doing (Issue 3). Furthermore, the patient’s daughter asked if the pharmacist could tell her who had filled the medication that day. The pharmacist wouldn’t give her the name. She just said «the manager.»
This whole interaction lasted about 5 minutes, during which time both the pharmacist and the tech (the only 2 people manning the pharmacy) stood speaking with the patient and her daughter. The tech wasn’t contributing to the interaction and was probably just too gobsmacked to help the next customer. I was not acknowledged until the patient and daughter walked off only marginally closer to gaining any sort of resolution from the situation (Issue 4).
So, in review, I inappropriately overheard about this pharmacy error, inappropriately witnessed it being inappropriately handled, and also received no acknowledgment for waiting so long while being the second person in line. There was no effort to make the line move more efficiently during the situation (ha, maybe they were concerned that bringing the next customer up to the counter would allow them to overhear) either.
All in all, I would not fill my prescriptions here and would recommend those Express Scripts customers leaving Walgreens to think twice before transferring their business to this pharmacy. Everybody makes mistakes (even pharmacies), but how you handle and take ownership of that mistake and CORRECT it is key. They really fell below the mark. Unacceptable.

Had Enough!!!
Don’t need another dam discount card tracking my purchases just to get a good price on a product. I needed Salteen Crackers the clerk said if I had a discount card the price went from 4.60 or so to 2.25 I do not want all this tracking of my purchases and if that is what it takes to fill out a form and carry another worthless card in my wallet Rite Aid just lost a customer. This is not the economy to be messing with your customers. Track your sales through your cash registers not another hassle in my wallet.

Rite aid. Came here 2 mins before closing the door was locked but they let us in. The staff was customer service friendly helped us pic our products off the shelf. Thank u Rite aid woodside your the Best!

Thifty icecream just like when I was a wee one. 1.29 for one scoop, 1.79 for a double scooper!
revisting
malt crunch
pistachio
pineapple coconut
and my old fav black cherry

WOAH. Ghetto. My experience here was so memorable I almost forgot to review it.
This is one of a few Rite-​Aids I’ve been to where the outside resembles a yardsale– piles of crap, just waiting for you to pick ‘em up and buy ‘em. Went here to buy some fake eyelashes for my halloween costume, a couple of halloween cards and one of those trashy mags that always has one of the annoying Gosselin clan plastered on the front with bad hair/​fat/​belligerent/​looking like a complete idiot.
I gave them an extra star because the staff was particularly helpful and friendly. It was as if they meant to say «Yes, I work in a ghetto store, isn’t it ridiculous? Let’s all have a good laugh!»
PS– Don’t bother waiting for someone to serve you ice cream– the staff are WAY too busy helping other costumers. Just buy one of those ½ gallon containers and get the heck out.

Really, I am a Walgreen’s girl… This Rite Aid is okay but always seems a little dirty (can’t fully place my finger on why…) and lacking in the highest quality products. I’ve picked up a prescription a couple times and made toilettry purchases several items. I would usually rather drive a little further to the downtown Menlo Park Walgreen’s though…
Still, this Rite Aid is convenient and should earn points for that. You can one-​stop shop at Albertson’s, Ross, Michael’s, McWhorter’s, Radio Shack, Wells Fargo, Pet Food Express, etc and enjoy tons of food options from pizza to Japanese to Chinese… everything you need is in the two nearby complexes!

Thrifty ice cream gives this Rite Aid an automatic five stars!