Cvs Pharmacy

Just like other reviewers, I like the main part of CVS and its employees. This review is strictly for the pharmacy, which is ironically neglected considering the store is called CVS Pharmacy, not CVS Regular Store With a Crappy Pharmacy. I guess that would make for an expensive sign.
Anyway, remember how I said back there that if they’d get rid of Ms. Baker they’d get four stars? That didn’t go quite as I expected. They did get rid of her, which is awesome! The problem was in my assumption that her hiring was an anomaly in a business that employs quality people, as most everyone else working there at that point was a quality person. Her hiring apparently represented a new hiring policy for CVS.
Notice I said a «new» hiring policy. The employees who have been around a while are still awesome. But most of the newer ones, not so much. CVS is now locked in a dead heat with the DMV to see who can have longer lines and whose employees can move slower. Not only do most of their new hires typically move like hobbled sloths, their disposition also conveys their contempt for you interrupting their day. I’m assuming behind the counter they have both of their hands stuck in a Pringles can, which would be pretty frustrating. Look, I don’t expect or even like when employees lock their lips to my posterior like seeing me makes their day. But don’t act like I just ran over your dog and then take an hour to hand me a bottle of pills. You either get to be an ass or suck at your job – not both.
If you have a question for the pharmacist, make sure it’s the guy with the sweet handlebar mustache. He knows his stuff and gives a direct answer. The others tend to look at the label for some reason and then answer with something like «it shouldn’t,» «it doesn’t look like it,» etc. First of all, I can read, so if the answer was on the label I wouldn’t be asking the question. And when I’m asking about drugs interactions and the like, I need actual answers. While they don’t have the belligerent drunk disposition like Melanie, they are rarely any more useful. If I have a question I always ask when sweet handlebar mustache guy will be in and I call at that time.
I wish I had other options, but Walgreens evidently only accepts Obamacare or something and Rite Aid never has anything in stock. So CVS, while horrible, is the least most horrible choice available to me. Big thanks to CVS for whatever new practices are driving their pharmacy.

I once read that CVS stands for «Come Visit Satan», that could not be more accurate when describing the pharmacy at this location. Some words that come to mind when describing the staff and service of the pharmacy: SLOW, rude, absent-​minded. Not a good mix when you are giving out medications. Dropping off a prescription? Be prepared to just come pick it up the next day. Refill? Hahahaha, better have a few days to wait around. I have been shorted on pills, discovered this once I got home. I came right back to the pharmacy so they could fix it, do you think they even apologized? In the same week, I dropped off a new prescription only to be giving the wrong form of the medications (that’s right, they messed up both). The staff member even admitted that it was their mistake. Again, no apology. It took me multiple phone calls between my doctors office and CVS to remedy the situation. The whole time the pharmacy techs and pharmacist could have cared less about fixing their wrongdoing.
It is scary to think that they are giving out medications and people are trusting these employees. Corporate will assure you that they are an excellent company blah blah blah, then make some changes in this staff ASAP! Please, before someone is made seriously ill or worse from being given the wrong meds.

Wow.
I often think of updating or maintaining reviews and do as often as time allows. This review is a must-​update.
This CVS Pharmacy has become the most pathetic, lazily run, and rudely employed business in Reedley. The staff in the pharmacy are giving this store a horrid reputation for inadequate service. Larry Merlo (CVS Health CEO) states that this pharmacy innovation company is at the forefront of delivering products and services that enable communities and individuals to manage health in affordable and effective way. This location is not a reflection of this new mission statement.
CVS Health’s values include caring and accountability. The pharmacy tech’s showed a lack of caring tonight when they were rude to multiple customers, including myself. What is amazing to me, is that one of the managers (who is so pious that she does not need to wear a name tag) stood behind them with her arms folded and glared at us customers as we stood in line waiting. It was very awkward and made me feel very uncomfortable. Accountability wise, the pharmacy is always behind. I realize this is a constant thing businesses like pharmacies face, yet this location rarely meets predicted times and the staff is very rude when approached. Also see my previous experience regarding pubic hair in a «new» hair trimming product.
With all of this said, it is time for retraining. This pharmacy needs to be wiped clean of the filth that has overcome it. The only positive corporate staff has with this location is their massive amount of room for improvement. It shouldn’t be difficult with proper training and close monitoring.
The only thing this store has in it’s two stars is the front staff. They should be left untouched. Maybe even trained to be pharmacy staff. They are definitely capable of being the face of this «pharmacy innovation company.» They deserve better than the 2 stars their coworkers have earned them. This location would earn an easy 4 stars, if it wasn’t for the pharmacy.
My previous reviews are a must read as well:
I’ve had some pretty poor experiences here that have had to be taken care of by management outside of this store’s employees. One involved the store and the other involved the pharmacy.
In the store I bought a brand new personal beard trimmer and when I got home and opened it up, there was short curly grey hairs in the trimmer teeth.
In the pharmacy I have had trouble with prescriptions being completed in a timely manner and I had received a call saying they’d be done by noon. The pharmacist was rude.
Other than these incidents, I have had good interactions with the employees here and general purchases.
Additional experience: came through for a 1 hour prescription and arrived 45 minutes after the «ready time» lo and behold, they weren’t ready…

I would give them a fat zero if I could, Customer friendley NOT, service is nonexistent, and very rude. oh yeah «0»

I have been going to cvs for the past 7 years, in the past year cvs has changed drastically especially since they got new staff members, they are very rude and tell me to pick up my prescriptions at a certain time and when i go back there still not filled. This doesnt just happen once in awhile it happens several times in one day. Im very dissatisfied with the service here and the terrible attitudes workers have, I wont be going there anymore.

In 2days have been there to pick up prescriptions still don’t have them
It has now been 11 days and still can’t get syringes. I have to take two at bedtime to get the insulin I am supposed to take