Gunral Svce Center

I had a flat and found these guys on the Car Talk website’s Mechanic Files.
Turns out we didn’t just have a flat. We had a nail through the tire and a bent rim. They fixed everything quickly and at a very, very, very reasonable price.
This place is «Old School» in a good way. No seating area. No WiFi, No warm, friendly smiles. Just old fashioned knowing what they’re doing, getting it done and that’s all.

Don’t go to this place. The people there don’t like their job and put all there stress on the costumer. They are extremely rude, impatient, and keep changing the price on you. Even a simple question like «how much is it?» triggers an attitude as if I just insulted their mother. They realize people still show up so they don’t care about how they act, or what they say. Once enough people complain they will have to get their act together or close down.

I always bring my car to gunral for it’s oil changes and inspections. I have never had a problem. They are accommodating whether you want to wait for your car (obviously provided its something simple like an inspection) or drop it off and get it later. If you wait around i recommend going to the D&D down the block to kill time It’s helpful to call and make an appointment in advance since they do get busy. My brother has had major work done on his 21 year old car. It has held up and they def. don’t rip you off.

First let me say this: Look up prices before you come in! Have a general idea about what you need done!
Now let me explain, I had a flat tire and was running on my spare for a bit, went to this place because my grandmother liked the guys. After they took a look at the flat they said I needed a new one and called their contact. He quoted the tire $ 250. For one tired, I wasn’t paying that. Then he looked bored and asked «Do you want it or not?» There was no negotiation, no helpful tips, nothing. So I went and called a friend who knew a thing or two about cars.
Needless to say, I was the one who suggested getting a better deal by going with all 4 tires changed but at a cheaper price. I had no idea about cars but it still seemed expensive. When I asked about the quality of the two alternatives he did speak a bit of garage jargon and mentioned that one of them were on sale. I said fine because I just needed the damned tires.
I would give them 3 stars, they were prompt and knew what they were doing, but like the other review said their manner is definitely a sore. They seem like the type that used to love what they were doing but now hate getting up in the morning.

Grew up in this neighborhood and family car was repaired here whenever needed. They never ‘upselled’ nor did i ever feel like i was getting taken. Had a major polluter, but they provide options which would advise cheapest way to fix it to pass inspection; not much more you can expect from that. Yes they are gruff, but i’m not looking for buddies or friends either, just an honest place with reasonable prices.

I’ve been to this repair shop several times with two different cars over the last five years after an initial recommendation from a friend who grew up in the area. I’ve had major work done and felt they have done a great job every time. I am always treated fairly and professionally. They call and give an estimate and definitely haven’t tried to sell up anything. They recommend the essentials and then give me a couple of other options for the future if I want. I go out of my way to have them work on my car. Plus you can pick up and drop off after hours since it is also a 24-​hour gas station. That has been very helpful a few times too. I don’t want to have to get repairs but I feel I’ve found a place I can trust.

I’ve been to Gunral twice now for oil changes based on the recommendation of an acquaintance. The oil changes were simple enough. I was quoted $ 26.99 over the phone for standard vehicles (for BMWs it was more). I paid about $ 28 for the oil change, and roughly $ 30 after taxes. Supposedly, they gave me 5.5 quarts of oil instead of 5 quarts, which is why I was charged more. Careful that you review all the charges before you pay. They tacked on extra fees for topping off fluids, something which most other garages that I’m used to include in their oil change. There are cheaper oil change places in my neighborhood, but I thought that paying a little more would get my car better attention and care and get me service with a smile. I was wrong.
Though I called in advance to make an appointment, they didn’t bother asking my name, and just asked what time I wanted to come in. When I got there, I waited for the oil change, which took about 30 – 40 minutes. The waiting area consists of 2 dirty plastic chairs set outside the door.
The people there are gruff and don’t seem to care about customer relations. No one will greet you when you enter. I was shooed away by the older man who runs the place because I accidentally blocked the gasoline bay. The young man who wrote up my invoice was rude, and wouldn’t even look at me when I asked him to explain what was going on with my car. When I asked him to correct my invoice, he crossed out his writing with such force that it tore the paper. Seriously. Talk about suppressed rage.
Furthermore, what’s disturbing is that my car had the «Service Engine Soon» light on when I brought it in. Most garages would have taken the time to ask if I wanted that looked at. Or gone ahead and looked into it. These people didn’t bother. It’s just as well since I later found out that their diagnosis fee is $ 100, and I wouldn’t have wanted to them to hook up their diagnosis machine without telling me and then later tack on a $ 100 to the bill without my agreement to the charge.
There’s no need to patronize this joint. The prices are lousy for the service-​with-​a-​scowl you’re getting.