Sears

Very upset I tried to buy clothes and shoes this Jan 28 the system not working not debit card not points to redeemed why don’t let you know when you enter in the store why I spend time to pick staff and I come back empty I go all way from Astoria

Came to return Lands End merchandise I purchased online. No one was at the Lands End counter so I went to a regular counter. One item was a pair of boots. The cashier took a look at them and said they have been worn. I said yes, I had to try them out but they are too big. The cashier just repeated what he had said before,. I repeated what I said before plus I added that they hurt my legs since they were too big and I wasn’t walking properly with them on. He again repeated what he said before. Since this is the THIRD time I’m hearing the same thing and he has nothing new to offer, I told him I heard what he said but he eas not listening to me. He tried to tell me the same thing a fourth time and I cutted him off by telling him Lands End’s return policy is they take everything back. He said he has to call a manager. I said that’s fine. I would have told the manager that the boots were size 8 but they were in a size 7 box of he/​she has shown up.
The cashier asked me for the receipts stating he can start on the transaction first. The manager never came to the register.
Was the cashier trying to bully me into changing my mind about the return?!
Since he works at Sears, at a counter right next to the Lands End merch, shouldn’t he know the Lands End return policy?
I hate Sears. I live in midtown and either I pay a fee and ship things back to Lands End, or I can bring them to Sears. Since they’re no Sears in Manhattan I’ve to make a trip to Rego Park. I just wish the employees are more competent.

NEVER GO HERE — Avoid Sears at all costs please learn from me — I have just spent the past 3 months of my life on the phone and making over 5 trips tot his store agonizingly trying to return and get a refund for a mattress from this company. No one in the store ever knew what was going on some said you had to hold it before returning for 30 days — others said it had to be returned within that window! They were never helpful I would call in and get no information people would say well there’s nothing we can do. Where is my money! What do you mean nothing you can do? You owe me money! Get it to me! The policy said to wait 14 days — it has been 70. They are so unbelievably unhelpful. Customer service is nonexistent and they really just DO NOT CARE. I finally relieved two checks which added up to $ 77 less than I paid for my items. I have no idea why — everyone I spoke to — which can at this point was over 15 representatives over the phone and in the store — assured me I’d be issued a full refund. This is for something that was picked up on nov 1^st, two months after the item arrived and was incompletely delivered without my box spring at which point I had requested they not leave it at my apt incomplete! When I told him to just come back with everything they said to me they should leave what they have and they’d come back with another box spring. They seemed trustworthy but what that meant is I’d have to pay more and call into their terrible phone line 100 times to try and schedule delivery. There were countless phone calls where I was hung up on many more where I was told I’d get a call back and never did. Returning proved to be just as difficult and now I am robbed of almost $ 80 and I am telling you, with nothing I can do about it — this company does not care at all! — Stay away!

Avoid this place at all costs do not waste your time.
I can go on in to detail about my horrible experience but I’ll save you the reading… Simply put this place sucks the people who work there are clueless and down right lazy.
I went through hell to get a piece that was missing from a futon I bought.
I will never return to this sad sad place.

I’m done with sears!!! No one on line and it took 20 minutes to check out. I was asked if I wanted a printed or email receipt, I stated printed. My wife got an email receipt listing The gifts I bought for her. Stupid, if card is in my name why would she get the email. I only went because I got a letter saying I haven’t used my card in 21 months. Thank you for reminding me why.

Made the mistake of trying to make a return in appliances (it was a microwave that was bought online). After the 4 trained seals that run that circus told me there was nothing they could do (even though the instructions on the return label clearly said I can bring it back to any store) I refused to leave and pissed them off. Then my boy Jose in the Tool section took 10 extra minutes out of his day to help me and fixed it without a problem. If it weren’t for him I woulda slept on a washing machine if I had to just to get someone to give a shit about my return. This place sucks. Go anywhere else.

Good selection of items. Friendly staff, Big store, and it’s right off of the 63 Dr M/​R station

Dear Sears,
I felt bad for you and decided to make an in-​store purchase (i’m nostalgic). Walking through the the belly of your store proved that as employees way outnumbered customers. Even though there is some limit to selection, I get it, you’re not an electronic depot.
When I needed someone to ring up, all your employees at pay points are empty, until i waved down someone who can ring me up. But what really gets me is that despite me already waiting for you to enter the sales into an iPad and then in a register the sale, you don’t take the time to deactivate my sensor. With the alarms going off, it forces me to stop at the security booth only to go through my transaction all over again manually (yes, security fills out each column studiously by hand and asks you to verify what info related to purchase… which are on the receipt). Something that would have been considered in and out, took way longer than i expected.
This is now my reason I choose to to buy at Best Buy (or even PC Richards) and online.

I left 1 star on the
page because I can’t leave 0, 1 star for this location because the associates in the mattress dept were so helpful; I am writing this again here because it will probably not be seen otherwise.
I bought a mattress from this store location. Great customer service, great product. HOWEVER, I paid $ 70 for delivery and assembly and the man delivering told me he did not have hardware for the frame (the $ 60 metal frame would collapse without it). I was instructed to call corporate to resolve the issue.
I set another date for assembly (7 days later), and the new person DID NOT show up with the required hardware AGAIN. I had to go to the store to get the hardware from the frame on DISPLAY and a refund for assembly. I ended up putting the bed together myself.
THIS IS NOT WHY I WRITE THIS REVIEW:
I have attempted to place an order with Sears four times. EACH time I receive a message saying my card did not go through due to improper billing address (it was correct). EACH time my account was charged. These charges were not even for the correct total! On top of that, my Sears account has no record of the order! I have called Sears customer service THREE times. I have been hung up on all three times. I eventually had to report it as FRAUD to my bank.
Never again!

Every time I come here there are 1 to 2 register people. There are always huge lines. They have good clothes for men & women and decent prices. But wow these lines suck. They need much better management. Make sure you put 3 hours in your meters cause lines can take a good hour. Especially on the weekend…

Horrible store experience. They have one cashier that also happens to be a manager? Unacceptable! Why should anyone sit there and wait they take my money and waste my time on those lines the have like one cashier for a station/​spot that is capable of having 4 additional cashiers. Hire more workers idiots and stop wasting people’s times. Time is money and your stealing people’s times.
They’re also notorious on making mistakes with online orders. Someone picked up my item or I picked up someone’s else item? Happened allot def stay away.
Rude employees, expensive electronics they out to close down.

I had a great customer service experience today at this Sears. I had made purchases 5 days ago choosing to try on at home and then return what did not like, I was short on time and patience. Last night my wallet was stolen along with my receipts and debit card. I found an old expired ID in my dresser but that was all I had. When I got to Sears they told me I could not make the return, but LaSeon S., who I believe was a supervisor, helped look up my transaction record in their system and was able to make my return for me so I wasn’t out $ 150. She went above and beyond.

Bought a refrigerator with service contract here. Ice maker stopped working so i called service and scheduled an appointment. Closest available slot was three weeks time. Called sears the day before the appointment, and I was told they had no record of my service request. Created a new appointment, this time the earliest available slot is a week from now.
I can see why this crowd are closing stores and going out of businesd.
So, a week passes, The tech turns up, investigates, and determines that the ice maker is broken. But guess what, he didn’t have the parts, he had to order them. Unreal.

They lost a customer tonight and no one seemed to care. I purchased a washer/​dryer unit three weeks ago and after three cancellations on the delivery due to delays they finally admitted that they sold me a discontinued item. The best part is that I have to wait 2 weeks for a cash refund. They have the worst customer service and this all American company outsources in the Philippines to save a buck on payroll. There really is no wonder why they are going out of business. I will make sure to tell everyone I know how much they suck and they really do not care about their customers.

Went to buy something and had a Terrible experience with one of the sales (Patricia), looked like she had a bad day, very mean showed an attitude, Sears lost my business because of her

Clearly and not surprisingly no items in the Men’s Department were inline with my prefetances for style but very inline with my broke as_​cousins taste. It’s interesting how someone who dislikes clothes and shoe shopping now enjoys it. Perhaps the «don’t worry, I gotcha covered» lead him to this new found enjoyment. His choices were tacky and many, but I’m not sporting ‘em, just paying for ‘em.
The men’s shoes really aren’t that bad looking, including boots an casuals.
When I walked in two weeks ago the Christmas trees were everywhere, the one tag I could read while walking by was $ 349.00 for an 8′ footer. Ouch!
Next up was a $ 10,000 3D TV which was scary good in picture quality with a getto surround system running/​blaring at full range, I don’t get the logic there.
Decient kitchen items and linens were all that really caught my eye which ino easy task as the physical size of the store is tremendous.
Checkout was a disaster. Stop asking for my email or phone number! I don’t want you to have it, I merely want to pay and leave. But the little cashier wouldn’t relent, not picking up on my desire not to want to give personal information out. That little move accounts for a costly loss of a star and a half, I’ll just round down the other half.

Are you kidding me? If I could give it 0 stars I would.
Bought a water heater on Monday. It is now Wed and the delivery is up in the air. No idea when it will be delivered if at all. I call delivery dept and they tell me to call the store. I call the store and no one answers. I call back delivery and they say they can’t help. WTF?
sucks for me i guess

It’s sad that Sears used to be such a well-​regarded store and now it’s a relic that’s about to go out of business. What’s not sad is that it deserves it. Go to this location, visit the automotive or tools departments, and ask for the price of something and you’ll see what I mean.
The first employee that I asked pointed at someone else and said «go ask him.» Less than helpful but I can shrug it off.
So I oblige. I see another associate and ask how much the dewalt vacuum costs. He says nothing but points generally in a direction. No words. He just points. I ask what he’s pointing at and he mumbles «price check.» I say that I don’t know what he’s pointing at and that I’d just like some help with a price (didn’t seem like too much to ask considering that’s his job and all). Nothing in the dept has a price tag or sign indicating price on it, by the way.
Then he pulls a grease gun off the shelf and mumbles to himself (the way that people with terrible minimum-​wage jobs do) and he walks over to the price check. I tell him that he grabbed the wrong item and that a grease gun isn’t a wet vac. More passive-​aggressive mumbling from Mr. Personality.
$ 169 is the price of the grease gun, but I still don’t know how much the dewalt vacuum costs. Then he tells me «fine, do it yourself» and storms off as he slams the unwanted grease gun back on the shelf. More mumbling. I go look at his name tag and I try to track down a manager.
I ask someone else for a manager. The rude associate sees me complaining and literally hides. I see him briskly walking away, making lefts and rights to escape! Imagine how bizarre that is. But even when he gets out of sight in the aisles, I can smell him. Literally, I smell the b.o.
But now I’m annoyed so I go talk to the only person in the human resources office. The rude associate ended up hiding in the office. As I complain, the familiar stink creeps in. He comes out and defends himself (or tries to, at least). He contends that I cursed at him and that he was «off the clock.» I ask him what curse words I used. «You know.» I ask him to repeat them. Quickly. Repeat what I supposedly said. «Oh you know.» Uh, yeah. Good job thinking on your feet, genius.
He starts (foolishly) getting belligerent in front of the human resources person! He starts getting loud and combative and I look at the HR guy, shocked that the associate would be so brazenly rude in front of management (confirming my complaint). Even the HR guy is shocked and asks the associate to leave the room. I’m told that he’s a new addition to the Sears team.
The HR guy says that he’d handle the issue and asked whether I wanted help from someone else. I said that I’d buy online from another retailer.
In case you’re wondering, the vac costs $ 99. On Amazon. Where I’ll buy it.

Large department store with multiple floors.
I usually shortcut through here to get to Bed Bath & Beyond and soak up on AC in summer or heat in winter.
I only purchase hardware (tools) & appliances from Sears. I would honestly never buy anything else, just feels weird to buy «Clothes», «TV» or «Bed» from Sears.
But they sell much more.
–Clothes (men’s, women’s, kid’s)
–Electronics
–Furniture
–Fitness Equipment
–Jewelry
–Toys
Staff:
Lackadaisical local bunch.
This is congruent in every department. Sears needs to excite/​re-​train their staff in the art of marketing.
There’s one heavy-​set bearded guy at the watch/​battery counter who will stand there quietly for 10 minutes, not acknowledge customers, then say «we’re closed». Hey fella! You’re the perfect candidate for that position…
Prices:
I price match like crazy and love to see the staff’s true nature when they realize you’ve done your homework and know what you want.
Get your head wrapped around Sears ANNOYING online price-​matching policy if you plan to go in for a deal:
–First thing you need to know: «Sears will NOT price match internet-​only retailers.»
–But if you find a local competitor who also has a website, and honors their own online pricing, and has the exact product available for immediate purchase, then Sears will match that lower price.
–Just print out the order page from the competitor’s website and bring it to your local Sears store.
–You can bring in proof at the time of purchase or for up to 14 days after purchase for a price adjustment.
–Delivery has all kinds of fees. This would explain the redundant spectacle of Sears patrons struggling to fit bulky appliance boxes into their automobiles outside.
NOTE:
Sears may use «Loopholes» to not match an online price. Also, your sales associate my be incompetent and not even know his employer’s own price match policies.
Verdict:
Depending on what you’re looking to purchase, Sears can be a breeze or a migraine.

I won’t return to the Sears store in Rego Park, and I won’t go out of my way to any other. We purchased a TV on a Sunday and were told it would ready for pick up on Wednesday.
We went to pick it up and were told it was still on the truck. We talked to a number of associates and were finally told by Sandra in the Pickup department that there was nothing she could do. I ask for free home delivery and she said no. I ask for my money back and she told me to go back to electronics to get it. There was no other manager in the store who would assist us. The sales associate, Veronica was unable to find any other associate or manager to assist her with our request.
Sandra came out from Pickup and had a conversation with Veronica about us that did not sound very pleasant. When it came time to pass the manager card in the terminal to finish our refund, she suddenly could not find hers. Eventually some other dude breezed by, passed his card and ran off.
Veronica worked hard to save our sale, but the management team was unbelievably bad. No GM, no department manager, no MOD. They just let that sale go, like they didn’t care.
Message: They don’t care for your business, so take it elsewhere.