4 Queen Street Beach House

I give the owners a 1 star and the house itself 3 stars for an average of 2 stars.
First, the owners:
It took them two weeks to e-​mail a contract out. When I e-​mailed back multiple times with some clarifications on the contract before I sent it I received no response. After 4 e-​mails and 2 voicemails over the course of a month, I finally got someone on the phone (by accident I think). She seemed caught off guard that I even had a question. The woman said she thought I had decided not to rent with them. I asked if she got any of my e-​mails with questions, she said she wasn’t sure because they only check the e-​mail once every few months. Seriously? You’re running a business primarily online. How can you not check your e-​mail multiple times a day? At this point it was so late and I finally got them on the phone so I just mailed the contract in and that was that.
After the rental it took them 7 weeks to return my deposit even though there was nothing wrong with the house. The contract said they would return the deposit no later than November 1, and I didn’t receive it until November 15. Again I e-​mailed them, this time on 8 separate occasions, all with no answer. I left multiple voicemails before finally getting someone to pick up. Again he seemed startled like I caught him off guard. He said «Oh, I must have forgotten. No worries, I’ll send it out.» This was after he was already a week late returning the $ 500 deposit. No apologies, not even a tone like he was embarrassed he wasn’t holding up his end of the contract. Just a matter of fact «Oh, must have forgotten» like that is an acceptable response.
Next, the house:
I can’t say more good things about the location. Rehoboth is perfect, and this is the most perfect street in all of Rehoboth. That being said, the house itself was really outdated and dingy. They kind of tried to update some of the rooms, but ran out of money apparently. The electrical outlets sparked and smoked the whole time I was there, which they didn’t seem to care about when I told them. Only about half of the windows open. The beds are worse than camping air mattresses. But the layout of the house is really great and it has a lot of space.
What really irked me about the house was how dirty it was. They actually have the audacity to charge you a separate cleaning fee, but then don’t clean. All of the tables were covered in film and dust, there were empty bottles and wrappers and dirty glasses and dishes everywhere. It looked like someone had a party and then just left. I spent the first 2 hours of my vacations just giving the place a good scrub.
I would not recommend this house at all. If you do decide to rent it, don’t even bother to e-​mail them. Just keep calling them incessantly until they pickup, because they’ll never return a voicemail either.