Bob’s Small Engine Repair

Dropped off my equipment, got a call two weeks later equipment fixed.
price was better than any in northern va.

After two bad experiences with lawnmower repair outfits, I’m going to have to say these people scammed Keith E. Oldest trick in the book is to do unauthorized work and try to stick the unsuspecting with the bill. The real process works like this: you bring your unit in and they propose an estimate for repair. You authorize the repair at the stated cost and the work is performed. You come in, pay, and leave with a repaired unit. What happened here is a shady business practice of performing unauthorized work, then intimidating the customer into paying, sometimes threatening to keep the property brought in. In this case, the approach is to be very polite and carefully explain to you how you are being pleasantly separated from your money. Everyone smiles and behaves friendly, but the end result is the same. You did not authorize the repair and they walk away with your money. Please report this type of business practice to the respective Consumer Affairs office or the State Attorney General.

I brought my riding mower and two push mowers in for service on the recommendation of my next door neighbor. He had been using them for years. I knew it might cost me a little bit for all three so I just waited for them to call me and let me know the estimate for getting all three repaired. I missed their call but called em back after the Memorial Day holiday. They told me both push mowers were ready for me to pick them up… then the guy I spoke with told me it be about $ 200. If I would have known that I would have just bought a new push mower… at any rate, I popped by today to pick up all three mowers and squareup on my bill. When they told me my riding lawn mower was gonna cost $ 300…I just told them I couldn’t afford that. Evidently, they suggested I have the carbuerator replaced as well…
I don’t want to come off like a jerk in this review or say anything bad about them… I really did appreciate them going over the bill with me showing what was replaced and why it was replaced. Everyone I spoke with was very friendly and kind. These are hard working honest folks and I do plan on coming back.
I would’ve given them five stars had they had a better system in place that would have let me the customer way the cost benefit of repairing the machines versus just replacing them.
I recommend using them just tell them that before they perform and repair to call you first for authorization.