AAA Reno

Returned to the this office again to try again to make arrangements for the UYE Sacramento Train Escape.
Again I appeared without an appointment because I was in the area. I was told it would be a few minutes before an agent was available, offered a seat and a beverage. Totally fine, I get the wait when you just show up. The office manager Christi Allen came over and introduced herself and said she would have Karen TenBroeck assist me today. In just a few minutes I was back in Karen’s office explaining want I needed. And she was on the phone with AmTrak working out the details. I greatly appreciate the time she spent with Amtrak, they really aren’t the easiest company to deal with. Unfortunately, I felt I wasted some of her time. AmTrak group was for 20+ and we couldn’t use it after all Karen’s work.
But I have continued to try other travel arrangements with Karen and Melissa by email. Now it’s just a matter of finding the right trip for the price I can do.
They do put together a fabulous Disney hopper package with good neighbor hotels that is incredibly affordable.

nobody answers the phone and nobody returns your calls back even after you leave messages. I will try other locations, even though they are far.

I was disappointed with agent Mitch Case’s handling of my recent need for landlord insurance on a rental home. I’ll look for another agent the next time I need help with my AAA insurance.

DO NOT WASTE YOUR MONEY ON A MEMBERSHIP. I just had to use these guys for the first time and it was such a nightmare experience that I will not ever renew a membership. My car overheated on Mt. Rose Hwy in a terrible blindspot. The tail end of my car was stuck out and I feel lucky that no one wrecked in to the back of me as Triple AAA gave me a 3hour run-​around. I literally talked with 6 different people and they first hired Alpine Tow and then cancelled them. The state police got involved and they too were very unhappy with Triple AAA. I had 2 dispatchers actually hang up on me and avoid direct questions like «When will the tow get here?» I’m too tired to repeat the whole nightmare but do want to share that these guys DO NOT do what they promise. Ask which level of service you are buying as apparently their is fine print that basically doesn’t allow for the «free tow» unless its no more then 3 miles from your home. I begged yelled and screamed until I got what I thought was what I signed up for, a FREE tow. The «FREE» came with 3 hours of arguing and freaking out on them until I think they gave up and just paid the tow company as I refused to pay. BEWARE!!!

Raised insurance premium without a reason.
Life instance rep — Chris, failed to let me know that I was approved for an insurance DIFFERENT than what he sold me.

My issue is not with this specific branch, but the company as a whole.
My Fiancé has been with AAA for around 10 years and I started using them 3 years ago. The roadside service has been nothing but excellent and has saved me from having to come out of pocket a number of times for things such as locking the keys in the car or needing a tow for whatever reason. The insurance specifically the claims department has been the polar opposite.
After an accident where my vehicle ended up in a 4 – 5 foot deep ditch I of course needed to have it repaired for some suspension damage, both side airbags deploying witch ripped the headliner off the roof and a decent dent in the front bumper.
I chose to go with the first shop they recommend from their certified repair shops and was given a 2 week estimate on the repairs. When 2 weeks had passed I had not heard anything from repair shop or AAA so I went to the repair shop to find out what was going on. I find out that they could not do the repairs and outsourced it to another shop 4 days after they received my vehicle, which as I was then told was standard practice. However after 11 days they had still not received the estimate from the other shop which is right next door. So after that plus numerous other delays because the air bag module had to be shipped by ground. Then they forgot to order a different part it has now been 32 days with zero work being done on my vehicle and another 11 until it’s actually fixed.
Now throughout this whole thing both shops have been telling me different stories on why there have been so many delays and I was finally fed up, so I call the claims department and explain the situation. So one of the supervisors is going to call me the following day after they talk to the shops.
When this person calls me she proceeded to tell me that the shops explained everything to her and she didn’t see what the problem was. So I tried to tell her the situation with the delays and numerous different stories. However she just dismissed what I was saying and she was making a note about what the shops told her into the computer and that was what AAA was going to go by. And that was all that was going to be done.
Insurance is supposed to work for the insured person, that is what we pay our premium for, not so they can automatically agree with and take the side of the people I’m having a dispute with then dismiss what I’m trying to tell them and blow me off. I am shocked by the unprofessional way I have been treated by not only the repair shops but by my own insurance company. When I finally get my vehicle back after 43 days if there is not another surprise delay I will be looking for another insurance company that will actually do their job and represent the client. This has been one of the most aggravating and stressful processes I have ever had to endure through.

Happened: TODAY — Easter Sunday
My husband and I had a very, very scary experience on Interstate 80 going over the Donner Summit pass. Our vehicle spun out of control and we ended up in a ditch. It was terrifying. The first thing my husband said was, «Are you okay? I replied, «Yes.» He then said, «We are going to call AAA and they will get us out.» The man’s name was Alberto S. In the shock of the accident, I did not get his last name. I want AAA to know how much they mean to us.
Alberto was kind and extremely knowledgable. He got us right out. Please, please, please let him know how much we appreciate him being there. In the shock of the accident, we did not get the dispatcher’s name. From the bottom of my heart, thank you for everything. Being in a ditch on an icy, snowy afternoon was really awful but knowing AAA was on their way made things a lot better.
To AAA management, please let everyone who handled the call know how much we appreciated them. Please let Alberto know that he is better than the Easter Bunny!
With sincere gratitude,
Sara

I’ve been in customer service for 10 years and some of the employees at this place could use some training. This location is the most convenient to me, however still out of my way. I went in to purchase tickets for a vacation I’m going on and was put off by the behavior of the woman, I believe her name is Claudia, who was the only person available to help me. No hi or how’s your day going, just an I can help you here. She was frustrated with the computer system and it showed. It was obvious she took the time to read a text message as she leaned forward peering down at her desk and smiled, more frustration with the computer, tried to process my transaction on another computer, more frustration, called over to another employee for assistance while simultaneously gesturing and mouthing «what the F» to the other woman who came over and told me systems were down and I’d have to come back. I walked back in there today and had another not so pleasurable experience with the same woman again mouthing at her system and letting it get the best of her. I’m on a computer 7 hours a day for my job, I get how annoying system issues can be. Here’s a tip: That’s a perfect opportunity to make small talk and get to know your customer while giving an apology for the delay, the last thing I want is to see visual impatience and zero censorship. Doubtful I’ll return to this location.

AAA has changed a lot since I first became a member in the mid 70’s It used to be our go to place for any and all travel needs — plane tickets, maps, and my absolute favorite, Trip-​Tics. I have stayed with AAA all of these years because of the emergency service which has more than paid for the cost of the membership over the years. I also really like maps. Real maps that have no naggy mechanical voice that tell you to «turn right HERE»
We have been using this office ever since the full service office on Plumb closed. I only use it to get maps and travel guides. It is ok as far as it goes. The maps for local and regional travel are distributed by vending machines — swipe your member card, punch a code and it gives you your map. I guess if you want something not regional, you can order it online. There is help available, but usually just to stand by and let you know the vending machines can be «a bit fussy». Took three tries to get get what I wanted.
What I do not like about this office is the limited hours. They are not open on weekends and are open during the week from 8:30 — 5:30 so it is difficult to go there during work.
I really get the feeling AAA has shifted to putting the emphasis on Insurance rather than travel services. I will continue my membership for the emergency road service and of course the free maps. Trip tics, alas, have gone the way of 8-​track tapes.

This evening after shopping for groceries we loaded the jeep and Spud turned the key only to hear a loud pop.
The loud pop was the battery exploding.
AAA to the rescue, but first one must call them.
I am not good with accents; my ears just do not adjust to the nuance. So the woman on the other end of this conversation had a distinct East Indian accent and it took some time for me to understand her questions and my answering. But we did get it done.
A service truck was sent out with in 30 minutes.
Jesse was the driver of this truck and he explained what happened with the battery and pointed out the split on the side of the battery. He exchanged the battery for a new one and tested it a couple of times in relation to the drain from the car. He took his time to make sure it was as it should be. This was all done very professionally and with quiet friendly calm.
I am very happy with this service.

Dear AAA,
Thanks so much for your help. When I called a day before coming in asking if I could get plates for my new car since I’m a member, explained my situation entirely, and you said to come in and you could complete my transaction in the office I was pleased as punch. When I came in the next day during my lunch break (instead of going to the DMV) and you told me that the person I spoke with had no idea what they were talking about and that you couldn’t help me, I have to say I was slightly less thrilled.
Please note that all of this was written sarcastically. I would have rather wasted my day polishing my coin collection. Thanks for nothing. I’m sure you’re great when it comes to dispensing maps.

I’ve been a member of Triple A forever, but had to walk through hell and high water to find the address on the Internet.
Triple A’s website really sucks. You can’t find their offices and they use the site mainly to promote their insurance products or discounts you can get through them. They actually ended up losing a star for having such a poor website. I’m really surprised that Triple A is so clueless.
So, other than my tough math, I mostly admire, revere, and am extremely grateful to Triple A.
I love my plastic spare key, but if I lose or break it, I love the speed at which a lock smith will come to my rescue. I thank AAA profusely for all the free maps, trip planning, and car inspection services (this is fantatic if you ever want to buy a used car!).
If you’ve read many of my reviews, you’ll know that I care about safety, but I want safety at a reasonable price. AAA delivers this, with a smile for the most part. Their phone service is great and it’s just the bomb that they call you when your road service person is a few minutes away.
Thanks Triple A! Now please fix your website.
It appears there is another Reno branch:
AAA-​California State Automobile Association, Insurance & Membership Svc Offices, Reno Northwest
6295 Sharlands Avenue
Reno, NV 89 523‑3737
Phone: (775) 624‑6600
And I came accross a Sparks branch too in the 89 434 zip — but now I can’t find it.