Acura of Reno

Amazing! Who knew a dealership out in Reno could perform miracles. A little theater, a free manicure while we waited, and other cool amenities. The last thing you’d want on a weekend vacation is car problems but we hesitantly took in our car prepared for a big expense and the fact we would have to leave the car for a few days and figure out a way to get back home. Luckily, the car was fixed early and we were pleasantly surprised with the service, hospitality, and care the staff provided. Thank you Acura of Reno!!!

I bought my Acura from here over 3 years ago. I have to say, they did it right. They got my car into new condition before they would consider selling, this is truly why buying from a reputable dealer makes a 1000% difference! I got a vehicle, that for over 3 years, I have only changed the oil, and gotten new tires, and that’s it.
I would recommend this dealership any day. Also they were the only dealership I saw that had fair pricing on vehicles, many places in town including one very big dealership, tried to charge me $ 2K over RETAIL BOOK. I have been in banking since the 90’s so I am very aware of the value, pricing, etc. of buying and selling cars, and retail is the MOST a dealer should ever charge, if they go above retail they are CON ARTISTS and the many banks and credit unions won’t loan on the vehicle, when it’s upside down, not only 1 way, but 3 ways, which easily happens from:
1. Terrible trade in value, give you below trade in value
2. All new cars lose value immediately, so you lose money as soon as you drive off the lot
3. Being charged over retail (retail is with the max profit they should receive)
= 3 times taken for a ride!
4. I didn’t even mention loans, but that’s another money making angle, where they get more $$ when you accept a higher priced loan, because you didn’t do your homework before purchasing, and don’t understand credit!
I am very happy with my Acura and would 100% visit them or the Infiniti dealership, they now own, for my next purchase. BTW I used to own an Infiniti before my Acura and it was an awesome vehicle too, but I bought it private party, and I definitely lost value by not purchasing through a dealer, who would have gotten my car up to specifications like they did at Acura before selling. I had to drop quite a bit of coin over the years and it was never in optimum condition, but I loved that car and it was a champ! I also paid close to retail for the vehicle, so if I would have bought from a good dealer like Acura, I probably would have saved at least half or more of the money I had to put in over the years to keep it running.
If you are car shopping always check consumer reports, has always been my trusted source to make intelligent purchases! If you are looking for a quality vehicle that should be trouble free, check consumer reports, and go to Acura or Infiniti for people who care about you getting a solid car for a great value, again you have much more peace of mind, knowing they did the heavy lifting before you buy so you can just enjoy your car and not dump $$ every couple of months to keep it running!

I was disappointed with our experience at Acura of Reno. We bought a used 2012 MDX from them last weekend. We went down on Saturday (1.5 hour drive from our house) to test drive a car I found online. After the test drive, Grady the salesman sat us down and gave us a price estimate that included all dealer fees and taxes. We were considering the vehicle along with two others that we test drove that day. After we left, the sales manager Mike called us back and offered us $ 500 off the price that Grady quoted. That night at home, we discussed the pros and cons of all the vehicles we drove that day and decided to go with the MDX at Acura of Reno based on the price and features. We drove back on Sunday (1.5 hours) with our two kids in tow to buy the car. When we got there we discussed warranty options with Grady and more about the vehicle. After about 45 minutes we were ready to buy the car. Literally seconds before we were escorted to the finance office Grady told us that the car came with only one key and a new key would cost us an additional $ 250! Also, the floor mats we were promised with the car were not available either! So basically the price we negotiated was not the price we ended up with. I would expect this of lower end used car lots but not from a reputable dealer like Acura of Reno. BEWARE of their sleazy sales tactics. I would not recommend this dealership to others.

I was toying with the idea of buying a new car before relocating for work. Finally, I saw two cars Acura had that I was interested in and called. I spoke to Dave Zaski, who was very friendly and helpful, I came in that same evening where he greeted me in the parking lot. He showed me the two vehicles I was interested in, but they weren’t for me. I asked if there was anything else he had, where he showed me a few more vehicles. I saw one I liked, took it for a short test drive and told him I’d think about it. The next day, I returned, test drove the vehicle again, and then we started the paperwork to buy it.
The entire process was great. I never felt pressure to buy or that I would miss out on a great deal if I didn’t buy it immediately. Dave was great to work with and made the entire buying process an excellent experience. Nelson, the finance manager, and Ray, the sales manager, were also great. I was on my way in my «new to me» car within 24 hours of making the decision to buy a car. I highly recommend Dave and the rest of the Acura team to anyone looking for a hassle free car buying experience.

I was on the hunt for a very specific vehicle for the last few weeks and was quite disappointed in the other «big box» dealerships in town (I won’t say any names, but I’ll give you a hint: the primary one is next door to A&W on Plumb and Kietzke). So I started opening my mind to other vehicle options and was glad I did, because I found the perfect match for me at Acura of Reno. I went in for a test drive early in the week and Grady was quite accommodating (we snuck in at the 11^th hour, but he graciously accepted my request for a test drive). I came back on Friday and he was right there to greet us with nothing more than a few simple questions to answer. There was a wait of about 10 or 15 minutes for the finance manager Nelson, but once the paperwork was submitted, the deal was done and I was driving off the lot within an hour and a half. I’m sure that’s record time, right?
All in all, a really great experience for a typically not-​so-​great chore. I’m happy I chose Acura of Reno – they certainly didn’t earn all those fancy Customer Service awards for nothing! And not to mention, I got a killer deal on my new car without having to haggle for 8 hours. I’d return in a heartbeat.

Went in to test drive MDX. Sales person was new and couldn’t answer all our questions. Was sent to another sales person. When we asked about financing were told 1.9% for 60 months. When asked what that would come to a month with our down payment the sales person starts with all this double talk and presents us with an amount for 5.9% and only a quarter of what we said would be the down payment. When we asked for the correct figures he returns with an offer to lease at a lower payment and still not an answer to our question. He basically told us we could not get the 1.9% or afford the down payment we stated we had. He never did a credit check. I will not return here, I will travel to get my car. This sales person was deceptive in his sale practices and wouldn’t answer our questions. He lost a sale.

5 star service. 5 star facilities. 5 star automobiles. What an exilerating experience. Starbucks Coffee, Tazo Teas, a fireplace, and «World Class Treatment»

I am writing to commend Santiago Jimenez and his service team! We stopped in on Saturday because our Infiniti blew the lighter fuse. Infiniti was closed for the day, but Santiago and his service person, Brandon (?) went above and beyond to help us and make us feel comfortable during the very short wait. They have an awesome team!

Great service! Santiago got my car serviced, washed and out before the free manicure was done.

I bought a truck from these guys (I know, they sell luxury cars) but they had this sitting there and claimed they did a bunch of work on it. Before I bought it, I told them I noticed some issues with the steering, they told me they installed a new pitman arm and if anything was wrong with something they did, they would fix it. I called and e-​mailed Dave and never got a response. I took it to Pepboys and they told me whomever installed the new pitman arm beat the hell out of the steering box. I called to talk to Dave again and he was out for the day. I will never buy a vehicle from them again. Just be honest with your customers.

Great experience from beginning to end. I was looking to buy used, and the staff at Reno Acura and Infiniti provided great customer service and helped me find a car that fits my needs and wants that was also in my price range

I went to Acura of Reno on a whim, fully intent on NOT purchasing a vehicle and only test driving a model near identical to one a friend in the Bay Area was selling. After what I felt was an honest and cooperative dealership experience they earned my business.
Fixed on buying private party to avoid sales tax and stay within a budget, Acura of Reno worked out a deal that was fair and within my limits on my first visit, then gave me time to make a decision. I was reassured when they explained the amount of money they put back into each pre-​owned vehicle on their lot in order to maintain a high quality vehicle standard and trustworthy reputation.
I love the new car and after a follow up note to thank me for my business, I definitely feel like a valued customer.

This is an odd one for me, as I didn’t purchase the used car I was looking at, but I must say, I’ve had the distinct pleasure of getting to know Dave Zeski, sales professional here, over the past week. He is one of the most professional salesmen I’ve ever meet. It is worth noting that i have worked around car dealerships in the automotive after market since 1987, so I’ve meet more than a few salesmen in my day. Dave was knowledgeable, professional and courteous. If he didn’t know the answer, he told me so and said he would get back to me… And you know what? He did! Any question I had about the vehicle I was interested in, he either answered or he got back to me! I won’t hesitate to send friends or family to purchase a vehicle from Dave… I know they will be treated well and have a very positive car buying experience… Just like it should be! Thank you Dave!!!

After dealing with many dealerships in the Bay Area, I went to Acura of Reno to lease my new 2012 Acura TL SH-​AWD with the Advanced Package! This dealership had everything I wanted (and more!). Along with a great deal on the vehicle itself, I was treated very nicely by the dealership, and they even offered to cover a bit of my traveling cost to Reno! The dealership is stunning and looks fantastic, and kept the car in a locked covered garage until I was ready to do the final drive off the next morning (something most dealerships would rarely do). Overall, a 5 star experience — fast negotiation and quick (haggle free) buying experience.

Love the service department at Acura. The weekend guy (forgot his name) is so nice! It is unfortunate that the issue I went in there for could not be resolved. My AC smells funny at times. Apparently this happens. I was given a reasonable explanation for this problem but it is too lengthy for this review. Long story short, there is no cure for this problem.
That being said, if there was a solution I am confident that the guys at Acura would have taken care of it. I was in and out if there in less than an hour and as always got my car washed! Thanks Acura!

After the disaster that is Nissan of Reno, we were very, very, very happy when the Infinity service center opened in Reno. The customer service is impeccable, they really try to make it comfortable for you. Theater room, TV room, soda/​water/​coffee, nail salon, they even have a playroom for kids!
We got the door on our Infinity G36 fixed, (after Nissan failed to do anything about it after 2 visits), had a full maintenance check, breaks changed, navigation system updated… Everytime we got something done there, they provided us with a loaner vehicle so we wouldn’t be stuck at the dealership for hours. They also offer shuttle services. They kept us updated about the car and gave accurate times of when the service would be complete.
Once we even drove in without an appointment because the tire pressure light came on. Brian, the service manager, walked out to the car, took the pressure and pumped some air into all four tires. A couple minutes later we were on our way.
Highly suggest going here for your Infinity, and even Nissan maintenance! Car and customer service at Nissan of Reno is sub-​par, and downright incompetent. Infinity of Reno is waaaaaaay better and won’t waste your time and money. They get the job done right the first time!

I live a little over 3 hours away from the closest dealership. We had a mis-​hap with parts being here but Brian did everything he could to rectify the problem. Excellent customer service. I appreciate the resolution!

I didn’t buy my Acura from this dealership, but it’s where I get it serviced. It has nice amenities to entertain you while you wait: big screen TVs, wifi, comfy leather chairs, Starbucks coffee, fresh-​baked cookies, a playroom for kids, even a manicurist on Mondays and Fridays. All free.
The bad news is that they make you wait. And wait. And wait. In the two years I’ve been coming here, I’ve never gotten out in under 90 minutes for even basic services with an appointment.
The most frustrating part is that they will only give you a free loaner car if the expected wait exceeds 3 hours. And in my experience, they won’t admit it if they are backed up. For example: I recently dropped off my car with an 11:45 appointment. I was told it would be ready at 1:15, so no loaner for me unless I wanted to pay $ 50 for one. But my car wasn’t ready until 3:10. That’s half a day, guys, not an hour and a half.
My advice: Take the expected wait time and double it, and don’t have anywhere else to be the rest of day. And ladies, be sure to go when the manicurist is there! She does a nice job.

I don’t know about the sales department, but the service department is HORRIBLE! Took my car in as my check engine light was on. They charged $ 150 for an inspection and stated that all it needed was a software update. The car proceeded to continue to drive badly, when I took it back the next day, they did not have time to look at it despite the fact that I already paid for an inspection that they obviously did not complete! I will never take my Acura here for service again!

This review is for the outstanding service department. Took my car in for a service, and, as usual they did a great job. As soon as I got out of the car someone came out from the service area to greet me, and we went inside where they had all the paperwork ready with estimates and everything. I couldn’t find the coupon they had sent out for a big discount on the service, but they gave me the lower price anyway. That’s how you keep customers happy!
As usual the work was top notch. They took care of everything and ordered in the one part they didn’t have in stock, for which I’ll take the car in this weekend for them to finish off one last minor thing. Even before that the car runs great – much better than before – and they even washed it, inside and out, free of charge. Awesome service all around.
Some other car dealers in the area could learn a thing or two from these folks – they know how to treat customers.