Alice’s Pet Parlor

Ladies & Gentlemen of the jury, these are the facts of the case, and they are undisputed:
We took our dog here several weeks ago for a haircut and nail trim. They even said they would «express the anal glands”-bonus! We picked up the dog and paid and tipped. We got home and noticed that the nails did not appear to have been trimmed. We looked at the coat and it didn’t look much shorter. We removed the collar and the hair underneath was a bit longer than the rest of the coat.
I took the dog back in a day or two and a lady said, «oh yeah, that day was just really crazy.» Wut?! So if the day is crazy, you don’t have to perform the work? And you don’t have to advise the owner of what you didn’t do? And you readily accept payment and tip?
They took the dog at that point for a couple hours. They trimmed her better and cut her nails. That’s the only reason they get 2 stars. I won’t be going back.
And I think we can safely assume they did not take the time to express the anal glands, right?

Friendly and clean shop! Alice groomed my golden-​doodle and Jamie groomed my cat. Both came out looking and smelling amazing! Thanks for taking great care of my puppy and my kitty!

It has taken us a long long time to find a Groomer who will put up with our cat! Every groomer we have taken him to, HATES him and doesnt want us to return.lol. This place was awesome. She was patient and talked like she KNEW cats and how much of a pain they can be! Momo came out looking fabulous and he wasnt all shook up like other places. We will return! Thank you!

Alice is the best and kindest groomer in town. She loves the animals and they love her. We wouldn’t go to anyone else.

I always hate to do a negative review for a local business — I am a huge supporter of buying local. However, I feel as though I need to share, so that patrons can watch out for this.
My husband and I took both our Golden Retriever and German Shepherd mix to Alice’s Pet Parlor. Upon arrival, they didn’t have us down for our appointment, but were able to still fit us in. When my husband went to pick them up, the dogs were roaming around the parlor, and the groomer told him that our Golden must have come in with a cut on her paw that «reopened when she had a bath.» Needless to say, we would have absolutely known if she had cut her paw, simply because by the time he got her home, she was tracking blood everywhere. And before bringing her in to get groomed, there was absolutely no blood tracks neither inside or outside on the tile.
We tried to super glue the large gash on her paw, but it kept reopening and bleeding (all over our carpet and tile). I ended up having to take her to the vet this morning (thank goodness they are open on a Saturday) and the laceration was so big they had to put two stitches in along with a special super glue. Her leg is completely wrapped, and she’s on antibiotics (to prevent infection, since her paw was exposed to the elements).
Our pup absolutely did not go into the groomer with that gash — it was very clear that it was fresh– just judging from the way it was bleeding profusely when we picked her up. Disappointing.
Talk about an expensive trip to the groomer– not only did we pay for her grooming (which was so-​so, to be honest) but the vet bill was $ 115. :-(
I just wish they would have been honest with us about the gash from the get-​go and owned up to it. I run my own book of business, and I will be the first one to say that I’ve absolutely made mistakes. The best thing you can do to admit to it and make sure you do everything possible to make your client (or dog) happy.

Never gonna come back. These people didn’t even ask for a contact number to reach us. What if an accident happened and they had no way of contacting us, what then? They seemed so irresponsible and unprofessional. Our dog was barely groomed at all when we took her back, not even sure what we paid for. Not coming back and would not recommend Alice’s to any newcomers. They might be fabulous with customers who frequently frequent the place but any newcomers will not recieve a satisfactory experience.

My wife took our dog in to this place on the recommendation of her boss.
She had a feeling she should have just walked out from the get go when the owner asked if our dog was neutered and she said «no» she made a big deal about it but had it been me I would have told her that it wasn’t any of her business any way.
There were a couple of other things that made my wife uncomfortable but she wanted him groomed and so she left him there and was told that he would be ready by 2:00 given all that she wanted done she figured it was reasonable (shampoo, deep grooming, and nails trimmed). we were a little surprised when we got a call at 1:10 that he was ready; she went back to pick him up and was in a hurry to go show him off to me. As soon as he got in the car she noticed a lot of hair all over. When she got to my work I noticed his nails hadn’t been trimmed so to me the only thing she did was put a cheap bandana around his neck charged us $ 50 and send her on the way.
We ended up having to go elsewhere to do the job right which cost us another $ 25 since they felt sorry that this place had taken advantage of us. If the owner wants to dispute this I have pictures showing how much lose hair also pictures of his nails.
Do not go to this place unless you want to get ripped off.

I recently moved to this part of town and have been meaning to write a review for this cute dog grooming place. It’s fairly small and Alice has alot of dogs she takes care of, but each one of them gets the love and care from her! I have a little pomeranian about 4 lbs and he gets fussy when its time to comb out his hair. Alice managed to get him to not only stay still but all his little naps out.
She is wonderful and I’ve seen the biggest of biggest dogs be groomed in this cute little place! Anyone with dogs should go to Alice’s Pet Parlor. She’s wonderful.

Alice is a true dog lover! She is knowledgeable & talented groomer of all dog breeds.