Audio Express

If you’re looking to get something installed in your vehicle do not go here. Save yourself the trouble. I got an amp and a pair of very expensive subs from here right after Christmas and from day 2 I’ve had nothing but issues. To this day my subs still are not working and cut out. I have been back here 5 times and none of until sales associates nor the manager have been of help. Once they get your money they no longer help you. I’ve had 3 appointments and on that same day they will cut out again. So I make another appointment which was never an actual appointment so I get down there just for them to tell me they have to make another appointment for two weeks later. If you want something installed correctly. Just find another place to do it cause they certainly won’t help or install it right here. Let’s hope that with this next appointment I can finally be done with these people and this place.

Very rude, they treat you like you have money or don’t have money! Chris, the manager is very rude and doesn’t need to be the manager because of his poor customer service skills. He lied to me about a product and refused to refund me after he said it would tAke two weeks for the product. I had to call the supervisor after he refused to give me their phone number. The stores website sites the refund policy but Chris will lie and try to sell you things you don’t need without any concern on making the customer happy! Marcus was nice but he needed approval from his manager. There are much better audio express stores than this one!

This place used to be my favorite audio shop in town. I’ve had close to a thousand dollars of work done on my truck and referred people here. That won’t be happening any more. They changed personnel and no longer have the customer service they were known for. I had a backup camera and Sirius satellite radio installed. Last year both needed adjusting and it was done in a timely and cost effective manner. I went in today and they wouldn’t help, instead referring me to contact the manufacturer and trying to sell me things I didn’t need. They wanted to charge me $ 80 just to look at my radio. Sirius is now sending me a replacement and all I had to pay was the $ 8.34 in shipping. I highly recommend looking around before falling into their trap. Reno has many other audio shops and I will now be taking my service elsewhere. I would give them no stars, but it won’t let me post without at least 1.

Audio Express did a great job on my install and I was very happy with the the quality of service given by Steve and the crew! I’ve had no issues with my setup and I will definitely be going back for the next level of my system.

I took my 2012 Buick Lacrosse in to have an amp and subs installed. The staff was knowledgeable and helped me choose subs that would still allow me to have trunk space while giving me the bass I desired. The install was very clean, and yes, all my electronics still work perfect. I.e. remote start, back up camera etc. They adjusted the amp perfectly so I can switch between hip hop and hard rock with no adjustment needed. I will recommend this company to all my friends and family. Keep up the good work Audio Express!

Got a new deck, backup camera and a new drop down DVD system for the wife’s suv. Cost for deck, DVD and backup camera was about $ 800. Installation was an additional $ 400 (after some 50% off deals or something) and then the four extra adapters I had to buy for them to install with was about $ 500. So, about $ 1800 is what they rung me up for.
They forgot to install the $ 160 adapter that connects the steering wheel controls to the deck. They said they didn’t see it, because it was rung up as a «middle payment». Also, found out it’s impossible for them to hook up the stereo to the car dimmer control. Before the install, I asked them to make sure to tuck the backup camera into a spot where it’s hard to see and protected. Instead, they mount the camera as obvious and protruding as much as it possibly could. Also, found the cover for the driver seatbelt sitting on the ground and now the rubber trim around the back tailgate door likes to fall off. Nice of them to not reglue these after tearing them off.
Found a nice slash in the roof next to the DVD dropdown. They didn’t care when I asked them about any of this.
Wife has been complaining since about a week after the install that her speakers keep messing up. So we took a road trip and every 30 seconds the front speakers would cut out and the sound would only come out of the back. Sometimes it would cut out the back speakers and only play from the front. This is after them having it a full day (9am till 7pm), and spending hundreds of dollars with them on «install charges». Now, to put in the steering wheel controls, they need it another full day, and possibly over night.
I went and picked up the steering wheel adapter and will have someone else install and fix the speakers.

Since ive been there last there management has fallen or something because the sales people i talked to were so unbelievably rude making me feel like i cant afford there products and i can just cause im not going to spend money on things i dont need or want doesnt mean that there wasting there time talking to me which is how i felt. will not be coming back. ever.

After a few small bumps in the road, Chris the manager made my experience excellent!
Keep up the good work!

I called in advance to ask if they had car audio systems and if they would be able to install it the same day. I arrived at 9am picked out my system and was told there is only one car ahead of me and it should only take two hours to install. I drove from Fallon so I had to wait on the car, and at 12 they said they ran into a problem but was almost done. At 3 I started getting impatient and asked what’s going on now, my reply was they had to redo a wore running from my amp (which I had professionally installed). It is now 6pm and I’m completely pissed off… never will I ever do business here and you shouldn’t either

Would have done no stars if possible. Basically I have been trying to deal with the highest up manager there Chris Lassands, he was rude and made it very obvious that he has no clue what he’s doing or what he’s talking about. I have talked to other people who have come in to get services done here and everyone I know that has said the same thing about this guy. The second time coming in, what I assumed to be an installer came up to him while I was looking around in the show room (I have a nostalgia for sound equipment). Seemed like they gave him (installer?) the wrong stuff or something, and he was super rude to that employee as well. Seems like the work itself is halfway decent usually, a little expensive if you ask me, but the worst part is that manager dude. I’m double his size and if I didn’t have morality I’d have knocked this guy out. Wish they would replace this guy or something. Hoping my friends will write a review as well so we can get that guy out of there. Years back I had work done on my Bronco when there was a different management and it was excellent work and services and deals. But seriously this mediocre jerk has to go. Word travels fast in reno and it won’t take people long to start figuring out not to bring business here because of this Chris guy. I’m really hoping I got his name right because really if you go in there ask for someone else to talk to or something because you’ll lose your patience quickly.

Car speakers went out so I decided in a rush to go here. After talking to the sales agent for a while I told him what I wanted and asked if there was any deals, he said he would hook me up. After looking everything up today I realized how much I was mislead, they were running specials I was never told about. They say lowest pricing yet that is a total lie as well. Do not buy from them, they only care about misleading people. I will be taking my business else where.
Updated today since I was installing a new dash. Amp was just stuffed behind my old radio not even mounted. Do not go here. Added photos on their photo list.

I didn’t like the service provided by the manager after explaining to them the issues my truck had after they installed a in dash. My rear sensors on my Tahoe worked fine when I went into the shop for the in dash install. After they completed the work I told them about the issues and they said a part had gone bad and it would get ordered and replaced. Three weeks later they call me and tell me the part is in and when I get there they lied and said no part was in and that my blinkers wont make noise after any install «I question why I wasn’t told this before the purchase». they also said mud damaged my rear sensors and that’s their excuse. I was looking forward to adding more Audio work to my vehicle but I will be taking my business elsewhere. Keep up the lies Audio Express, I’m sure it’s the way to do business.

I live in south Lake Tahoe and I have a 2003 GMC Yukon. My remote start/​security system was inoperable due to my remote getting ruined. I called around to every where in the area that does service like that and I called audio express and I got super good service over the phone and they were able to make me an appointment for the next day to get a new security system/​remote start installed. When I arrived I was greeted with excellent customer service and handed over the keys and they began the install. About 3 or so hours later it was ready and they showed me how to use all of the features and everything is working flawless on the first try. They defiantly earned me as a customer and I will be back for any other audio/​video/​security needs. I would highly recommend to anyone, taking there business to audio express.

My day started out rough. Had my car broken into. Needed to have alarm installed James and Chris were very knowledgeable on all the products. Recommend viper alarm. Great price great service! Been back for a few other car audio needs. Thank you audio express!

Great guys and great service. Thought there was a speaker problem and they corrected by a simple wire connection saving me $ 240.00. Clean and sanitary job. I’ll be back.

Got DVDs installed in our brand new Odyssey and as soon as we brought it home we started having problems. We paid extra to have surround sound for the car and there’s a very loud static sound whenever we tried using it they couldn’t do anything to stop it so I just had them remove it without getting refund. Then the other dvd also has static sound that they won’t even repair or replace because it’s past 30 days. DON’T BRING YOUR CAR HERE BAD SERVICE

Went in to get a Bluetooth deck. Made a appointment at 9:00am the next day. He said it shouldn’t take long to install a deck, and it would be done in the afternoon. Time passes starting to get worried, call them around 3:00pm earlier to see what’s happening, said car wasn’t finished. Called them around 6:30 still not done, said they would call me when it’s done, Turns out one of his installers got sick and called in, and they had a huge job to do. Thinking he made it up I said fine fine, starting to get aggrovated. So it’s 8:30 at nite and they closed at 7 they call and I finally pick my car up. IMO they should of installed mine first then do the big job and have him wait past 8. I should have trusted the other reviews. Unreliable.

I had speakers and auto start put in my car a few weeks apart. Both times I dealt with the staff they were knowledgeable, honest, had great customer service, and were not pushy and happy to work within my budget. After the installations I got my car back in the same condition I left it in, actually cleaner. They were happy to walk me through how everything worked, and gave me a courtesy call after to make sure everything was working properly. I highly recommend them!

These Guys were true to the deal, $ 1 installation is all they charged. The total cost was a little more than a small shop down the street, but they got the work because they had time the same day.
Sadly a bunch of the color of my dash cracked off and the «standard kit» doesn’t look quite as nice as the demo in the store or the factory deck they took out.
The price was good, and the installer tried pretty hard to make the install kit look good. It installed flat while the dash is curved. The factory deck angled towards the driver so the kit looked a little funny.
I really like my new system, the sound rocks and having a real hands free system that people can understand me is great. I would have given 4 stars if they could have done it so it looked a little more built in and didn’t have to chip so much color off my dash. Maybe I needed to buy a full double din unit.

I bought an automatic start for my girlfriends brand new Subaru, and after they installed it, audio express blew a fuse that lit up the dashboard. Yet somehow it’s SUBARU’S fault that the fuse blew… on a car that had less than 1500 original miles.
They did try very hard to fix the problem right away, but it turned out that it was a special part that had to be ordered through Subaru. We waited an extra 4 hours in the store, and I understand that a mistake was made, but instead of just telling me that a fuse blew in the car, they gave me the run around for 4 hours!
Since we live about 45 minutes away, they told us to come back, and gave us a time table of 2 to 3 weeks for the part to be shipped, but called us a month and a half later letting us know the part had finally come in. Trip number two was an even bigger disaster because they ordered the wrong part! They realized this AFTER we had waited a ½ day in their store. At this point my girlfriend and I were fed up, and just wanted the automatic start UNinstalled and our money back. This turned out to be a bigger hassle than we thought.
Apparently Subaru won’t cover anything under warranty with an after market automatic starter in it. Audio Express admitted to us they made a mistake earlier, but were now retracting saying Subaru had made a faulty piece, and that we should have the automatic start uninstalled, take it over to Subaru have them fix what Audio Express broke, then comeback and have the automatic start reinstalled!!! So we’re supposed to go a week without a car because they messed up?
After a couple of threats with a lawyer, they uninstalled it and gave us our money back. The manager was nice, but he should’ve tried harder to understand our situation, and handled the mess up better.