Carpeteria Interstate

We had a very expensive high-​end Berber carpet installed in our 2400+ sq ft home. Installation wasn’t professional and carpet didn’t adhere to the stairs and other heavy traffic areas. This was fixed, as we only paid 50% up front. However, less than 1 year later, carpet has pulled out in multiple areas and hasn’t lived up to what we thought we purchased. We have called many times, and since no one has voicemail or email we haven’t been able to get issues resolved.

We tried to go with a well established company instead of one of the big home building suppliers to get the most professional treatment we could get. Huge mistake choosing Carpeteria. First they were expensive. After looking at several samples the salesman moved me to a carpet I now suspect they must get a great deal on and sold it to us for a mid range price. They came out and mismeasured the job and were only able to lay half the job and had to come back after I moved in. They did not clean or at least vacuume the carpet. NeverNever again. Very poor customer service

My experience here was very strange. The salesman, John I believe, was very pushy and followed me around the whole store. He kept trying to sell me something I didn’t want. I picked the laminate I liked and asked if we could get the house measured for an estimate. He said they wouldn’t actually measure anything until we signed the contract but he could give us an estimate if I measured the square footage myself. I told him what it was and he wrote a number on a post-​it note and gave it to me. When I asked him about the installers, he said he had 2 crews. One that charged $ 2 a sq. ft. and the other one that charges 1.50 a sq. ft. He said for my house, the cheaper crew would be fine. What does that mean? Then he said that they’d put my baseboards back but wouldn’t paint them and if they broke my baseboards, I’d have to pay for new ones. Since my experience was so strange, I decided against this place.

I have to say I was really disappointed with the customer service my fiancé and I received here. The lady who greeted us seemed perturbed we even came through the door, and the gentleman who answered a few questions we had seems disinterested, or like he had better things to do. We originally came to Carpeteria, because we like to support local businesses and overall we had heard fairly good things from other people who have shopped here. I’m not sure if we caught them on an «off-​day», or perhaps they were enjoying a quiet afternoon, and we interrupted? One positive thing I can say for the store, was they did have a much broader selection than other stores we visited.

I have used Carpetieria twice this year for my home. They are fast, professional and they do quality work. Their prices will likely beat any other carpet installers in town and they even do special jobs and can order pretty much any color of carpet you can imagine. The first job they did for us back in May was really tough (they had to install carpet around a pool table) and it still looks like they just finished yesterday. I highly recommend using Carpeteria for your home flooring needs :)