Catalina Spas Factory Outlet

I purchased a new Viking Spa at the Reno Home show in March 2014 at a reasonable price. There was a little bit of an issue of getting the correct spa color delivered so I ended up picking a different color scheme. Once the spa was delivered, hooked up, and filled with water, it began to leak and I immediately contacted Catalina Spas and they sent a repair man out to fix the leak.
The repair man was only able to tighten the leaky valve and said he would have to return with a replacement part. It has now been over two months since the spa was delivered and the repair man hasn’t returned. I’ve called multiple times each week to see when he would return. When I can contact someone at Catalina Spa, they tell me that the repair man will contact me soon, but I haven’t heard from him yet.
This has NOT been a good experience and there isn’t a lot I can do because the spa is paid for. I would definitely look at a different vendor to purchase your spa from. The up front customer service was great, but if you have any issues they do not respond.