I have been using this place for years. I haven’t had a problem with my units but when it comes to the lady in the office I don’t know where to start. She is a rude, careless and doesn’t do anything to make you feel like a customer. I feel more like an object. She won’t tell me her name which is extremely unprofessional. I usually come in the middle of the week and see her each time I am there. She doesnt acknowledge anyone who walkes through the door until something is said to her. She is rude to the guy who helps with baskets/forklifts and whatever else he does, that’s just what I see him doing. I just don’t enjoy coming to this place when I can always expect the same negative experience. I hope this gets fixed before you guys lose more buisness.
Ed R.
Évaluation du lieu : 1 Reno, NV
Rudeness rules the day at this place. I have never seen a less helpful person(female) anywhere. If I only knew now what I didn’t then
Katie C.
Évaluation du lieu : 1 Reno, NV
I’ve had better.
Jessica B.
Évaluation du lieu : 1 Las Vegas, NV
They helped us got us a unit on the second floor. Anyway, we moved in and a month or so later they contacted me and said my unit was unlocked and we needed to lock it back up with their special locks. I said go ahead and cut the lock and charge my acct since I live out of town. She then said i needed to fax them permission. When I did so she called back and said they do not accept faxes. I said well we will send the key. We sent the key and they said it was the wrong key. I then said go ahead and cut the lock. She kept changing the policy. She called me about a week later and said that if the lock isn’t put on properly they are going to cut the lock at the end of the month and replace it. WHYCOULDNTYOUJUSTDOTHATINTHEFIRSTPLACEWHEN I ASKED?! When we walked through I’ve seen units merely locked with zip ties. They only want to make your money. They don’t know their own policies. Terrible service. You would think they cater to these situations since there are many college students renting from them.
Lynne B.
Évaluation du lieu : 1 Carmichael, CA
Ok, I admit– I should have known what I was getting myself into with a storage that was on the 2nd floor. but they did tell me that anytime we needed assistance getting stuff into or out of the storage a guy would come help us with a lift. However– it didn’t quite work out that way… it seems that if the wind is blowing the guy can’t use his lift so you are left carrying your stuff up or down a steep flight of stairs, and ‘if’ you happen to show up during his 90 minute lunch break. well you won’t get help then either. I got sick of it and found a cheaper, 1st story unit near Stead for much less money. I called to notify Emigrant that I was moving out & asked if the monthly fee would be prorated, they said yes, but that my ‘credit’ on an $ 85 rental for ½ month would be $ 15 hmm… I would have thought ½ of $ 85 would be a bit more than $ 15, oh well I’m out of there now and won’t be back