EZ Air

Very unhappy about my experience for my twins 11^th Birthday party there. It was scheduled for 12 noon. They started counting at 11:45. You get the party room for 45 minutes. 224.00 I really expected to have nice fun employees who actually care. They heard you in and out like cattle rushing you around. The girl that came in to help with the cake had some already hygiene issues. She was cutting the cake with now gloves. That’s just wrong. We went to management and they let the kids jump for 15 more minutes for cutting there time early. Will never go there again. Thought it would be a fun day. Was truly not.

Pros:
This was our first time visiting here. The staff was friendly, spacious facility with plenty of seating and plenty of parking. There is an onsite concession stand available which offers drinks and various snack items for visitors to enjoy. There are plenty of trampoline areas to enjoy ranging from basketball, dodgeball, open jump arena, jump pit and more along with laser tag which is included with your wristband purchase.
Cons:
Couple of things regarding our first visit here would mainly be about the air quality (smell) within this facility which smelled like a sweaty locker room with absolutely no ventilation. I would certainly hate to be in there during the summer months when tempuratures are nice and warm. They do have fans but they really don’t help. Needless to say, stepping outside for a breath of fresh air was a real treat. Parking can be a bit challenging during the early evening hours but there is additional parking in the street.
Suggestions:
Consider the idea of having better airflow quality within your facility so that it doesn’t smell like gym socks and especially for individuals with asthma that are sensitive to poor air quality (because of this, not sure that we will be returning) Not everyone has Facebook; consider opening a Twitter account to broadcast your specials and other announcements which help drive more revenue by extending your customer base via social media.

The staff on the front desk are rude, immature, combative. Every time you go in there — they have a new waiver that they make you sign. (Giving up your rights). No one should have to give up your rights. ITS NONE OF THEIR BUSINESS WHAT YOUR EXACT DATE OF BIRTH, PHONE NUMBER, EMAIL, ADDRESS is. DOES THE OWNER POST THEIR DATE OF BIRTH, ADDRESS AND PHONE NUMBER ON THE FRONT DOOR? NO! it’s a invasion of privacy — It’s a invasion of your children’s privacy. What do they do with this information? Do they sell it or market it? I met a woman who’s child broke their back at this place. Name and phone number should be more than sufficient. The woman on the front desk who was rude to me last time I was there said they need our information for their insurance if one of my kids get hurt. If that happened I have medical insurance! Also they make you waive all your rights so it wouldn’t be applicable. So what she said does not add up or make sense. There has to be a better way to run this kind of business. Also the time before that their computer was not working and when I said let me know when its up and running so you can get me signed in. The girl started acting really ghetto and cracking her knuckles at me and trying to intimidate me. It’s not my fault as a customer that their computer was not working. They feel totally comfortable treating parents like crap. There are so many other places to jump or do lazer tag that treat people with respect and are professional. LIke the GSR, Jump man Jump, Paradise Cove.
It’s sad as I have two sweet kids who like it there but I don’t like the way I was treated.

Great fun hour with kids. It has trampoline floor, balance bar battle, dunk shoot, dodge ball, and far jumping area. We went there on a Saturday afternoon and we had to wait for one hour, but it was worth it. Front desk are friendly and kind. Cons? the customers are supposed to take off shoes and socks. but there is no clear borderline where is where. It is better to equip itself with clear floor demarcation and directions. Also I sensed some non-​plesant odor. Hope to improve.

This place is wicked and great way to feel like a kid again. They have way more than just an indoor trampoline– they have indoor laser tag, dodgeball, a foam pit, a basketball slam dunk court, and jousting. I am very happy to have this place here in Reno!
My most recent visit was just my boyfriend and I. We came after they remodeled. We also came on a night they they were having a gigantic birthday party for a young boy. It was packed!!! We must have been the only adults jumping in the place. This didn’t stop us. We are little kids at heart. They had a great customer service and got us in right away. We jumped for an hr and partook in ll of the activities on the jump side. We were so exhausted by the end of the session (we are not as flexible and agile as we used to be ;)). Never the less, it was a blast! I totally recommend coming again.
I have only been to the jump side, but would love to try the laser tag :) more adventures await.

THIS PLACE IS HUGE. Stopped by on my way to south shore. What an awesome place. I appreciate the general cleanliness that is apparent everywhere. The trampolines don’t have dirt marks and the bathrooms are clean. The staff is mostly young but helpful and nice.

While my family had a blast at EZ-​AIR, I was really disappointed with the employees. I have a small, two year old child that I really didn’t feel like getting trampled my the teenagers that were doing tricks everywhere or the kids that weren’t watching where they were going. My son had also never been here before and was scared, so he wanted me to hold him. I picked an empty spot in the corner away from everyone so I could jump with my toddler. I held him in my arms and jumped only high enough to get him laughing. We were immediately interrupted by a punk teenage employee yelling at me to put him down, «you can’t do that!» What the heck? I can’t hold my son and jump?! I get the risks, but we sign a waiver. If my son got hurt because of something I did, I would be responsible. End of story!
So, I then got on my knees and held his hands to jump. Wouldn’t you know only seconds of doing that said punk teenager yelled at me again, you can’t do that, it’s in the rules!” ARE. YOU. KIDDING. ME?
His bad attitude and these ridiculous rules killed my whole vibe for the night. It wasn’t just him either. Every single one of their employees seemed to hate their job and had horrible attitudes. My older son really wants to have his 6^th birthday party, but after this experience, I’ll be taking my business elsewhere. Too bad, because they do have some good deals.

This place is awesome! Very accommodating, easy to get going, and very cheap! We came here for a staff outing and had a great time. We played two games, and the price was good and it was lots of fun. They even offered for us to play an extra game at the end of the night for no cost! The nice guy who was our host inside the course was very enthusiastic and friendly (I’m sorry, I can’t remember his time but he was tall) and we had a great time. The course is very fun with plenty of strategy involved and good places to hide. We will very likely be back. When you suit up you are assigned a super-​hero or villain name and afterwards you can look at the score board to see how you ranked. We will be back!

Very fun to jump until your legs fall off. Lots to do. Send here for seven times. There is always this one dad brings his kids and he’s so good. I could go here out for hours. At the basketball hoops whatever there’s not a person there instead ask Them to show up.

Went here for a friends birthday party. There is a good variety of trampoline sections. This includes a large jumping pit especially for jumping, a foam pit designed for 2 people at a time, a dodgeball pit, basketball pit, and a «run and jump into a sunken mattress» thing. There is a staff member supervising each section which is a plus ensuring the safety of everyone participating.
Just a few things. Though I appreciated the staff supervising the different sections, the staff at the entrance didn’t seem to know much. First we mentioned we were attending a birthday and then they asked if we had ever been to EZ air before. When we responded with «no» she asked if either my husband or I would be jumping with our 4yr old son. When we did say yes, then she asked if the party were allowing the adults to jump. Shouldn’t you already know how the party is set up?! After the confusion I let my little jump play and was told by another staff member that everyone who is jumping is required to be completely barefooted. Okay. I thought this was appalling considering all the children running around in an indoor environment. I guess this place has never heard of foot fungus such as athletes foot, or maybe though never occurred that someone might trip and break their toenail off and then leave a trail of blood. The thought of barefeet also walking in and out of a restroom floor is very unwelcoming. Then when my son was having fun I see one of these teenage staff members tell him «no running, no walking, no resting» while in the jump area. Wtf give me a break?! Oh yeah what a fun-​filled place with a bunch of rules! Yeah right!
Overall we’re never coming back here, due to the lack of service, unhygienic environment, and pointless trampolines.

Took the kids for some jumping AND some Lazer tag. They had a blast, and the lazer tag arena was really cool. Here’s my gripes:
The website said $ 7 for an hour of jumping, but it was suddenly $ 11 when we arrived.
The only drink machine in the entire place was EMPTY and ate the dollars.
STANK. The entire place smells like the dirty boxers of an 11 year old boy after a strenuous gym class. Get some fresh air in that place and spray some Lysol. For crying out loud, the stench of pre-​teen sweat was enough to make my stomach sick. It makes the whole place seem dirty.
For the cost, it’s good entertainment. Great way to wear the kids out. Would make a great first date for any age, if only it didn’t smell so bad.

Boys’ night out with me and 4 little ones. It only took an hour to get everyone sweaty and worn out. Cheaper than a movie or an arcade ($ 10/​person/​hour) and a lot better exercise.

I would have given 4 stars for being Open on Sundays but I had to drop a star because the customer service was horrible. We were not acknowledged when we walked in at all. The manager Michelle looked annoyed when she had to «help» us! I think she even rolled her eyes at me. When you own a business number one rule should be excellent customer service, no matter how bad your day is going. Thank ALL of your paying customers for coming by and encourage them to come back with a smile on your face.

I am so happy to have this place here.
I’ve now experienced it for two different reasons and they both met, and exceeded, expectation.
My first visit was with a group of 3 other adults. On that visit we were able to take advantage of all the activities that the place had to offer. From dodgeball to the foam pit to the basketball hoops the joust/​padded fighting area and the standard trampoline area — everything was perfect for adults. Easy to spend time in each of the locations in the hour permitted. By the end of the hour I was ready for a break.
My most recent visit was with 2 other adults and 2 little boys. My nephews, age 20 months and 4 years, were in town for the holidays. The boys were not doing well with the cold weather as they are warm weather San Diego boys. Having an indoor exercise option was perfect. I was worried about the youngest being able to participate but we called ahead and they gave us a thumbs up on him. He was only unable to do a few activities like the padded fighting area and the dodgeball. He was easily able to get into the ball pit and to bounce on the trampoline. Noticing the fun the boys were having made us adults have an even better time. The boys were exhausted by the end of the session which was exactly what mommy and daddy needed! haha.
Kuddos for being a safe, clean place for kids and adults to do a fun activity with major health benefits!

This place is a fantastic way to spend your time – and a great work out too! This is perfect for children and those who are still children at heart. Their prices changed recently, and they appear cheaper, which is great. I love signing up online, and the areas are all a blast. Some of the personnel can get super zealous about safety, but you can’t really fault them when it is their job.
The only problem, little kids are doing flips and back flips and I’m over here bouncing. Thanks for making me look like an uncoordinated jerk.

We’ve never not had a great time at EZ Air – pretty hard not to have fun bouncing for two hours (and for only $ 15!) – but I wanted to make special note of the awesome staff. I brought my daughter and her friend to jump for a couple of hours, both of whom have developmental disabilities that make it difficult to fit in with peers. But immediately the staff just folded them both right into a fun game of jumping dodge ball, joked with them, included them happily, and were just all-​around friendly and helpful. As a result, the girls had THE BEST TIME and can’t wait to go back. Way to go, EZ Air staff!

My boys love going to EZ Air. Being 8 and 6yrs old they have a lot of energy!
Playing dodge ball, basketball, doing flips and ninja kicks are a few of the many things they love about jumping here. (We started going when I was pregnant… I am excited to get in there with them!)
We ended up just buying a pass to get a little discount and will continue to do this.
My 6 yr old landed wrong on his ankle and the staff was so nice. Immediately gave him a bag of ice and water. I got a call from them the next day asking how he was.
He was fine… nothing different than falling on his bike or skis. It was nice to here that they care about how my son was and even gave us a pass to come back, since he wasn’t able to finish the session.
Thank you EZ Air for giving our community a fun place for kids, teens and adults to get their exercise!

My wife and I have visited EZ Air multiple times and each time we love it. The first time was as a birthday party invite. The others have been for toddler free play (on Thursdays). We love this place. We wrote a more in-​depth review on our website if you are interested:
Try this place out, you won’t regret the experience.

EZ AIR Is an awesome wonderful indoor trampoline place. It is very clean, a lots of space, a lots fun, staff is very friendly, helpful and professional.
I had my daughters 7^th B Day there and it was amazing. Everybody loved it and had so much fun. We booked the party on Sunday to avoid the Saturday crowds since it does get busy. Good think once they reach certain amount of people they don‘t let more jumpers in. That’s why reservation on line guarantee space for you and avoids too many people. It was a lots fun at my daughter’s party and it was a huge success. Great place to celebrate or just to go jump. Parents can sit and watch TV while kids are jumping. I recommend it to everyone!

Thanks for ruining my son’s birthday. Next year we will go to Need 2 Speed down the street!
We were at EZ air last year and had a great time. So for the past two week we made plans to go for my sons birthday. Since they were doing some renovations I check the web site continually to make sure that they would be open that day. While other days were listed to be close that day they were suppose to be open. The web site was even taking reservations. I checked the site 5 minutes before we were leaving to drive the 30 miles to EZ Air. When we got there we where told that they were closed and we should have «friended them on Facebook». If you have a web site dedicated to your business you should update said webpage not expect everyone to check some secondary site. Poor business practices and even worse customer service. Make sure you call before you go DO NOT TRUST THEIR WEBSITE.