FedEx Ship Center

I wanted to say I was so impressed with the customer service I received at this location. We went on Saturday to try to pick up a computer part that wasn’t scheduled to be delivered to my address in Tahoe City until the following Wednesday. Despite not having her crew to sort through a container full of packages, the manager Claire Nichols made the extra effort to get our 8×12 envelope out and into our hands to get back on line. I offered to pay extra for the superb service, but Claire refused and said it was Fed Ex’s mantra to make sure your business can depend on them in times of stress. I’m so impressed.
Thanks to Claire and her crew. We had a wonderful Saturday dinner knowing our computer was back on line.
Steve Topol
The Blue Agave Restaurant.
Tahoe City, Ca.

This 1 star is based strictly on the female that works the front desk. She was there today, July 2^nd at approximately 5 pm. Never have I encountered someone so rude and irritated at helping PAYING CUSTOMERS. I’ve had to deal with her before and she’s nothing to nasty and rude, like we are inconveniencing her by oh i don’t know, asking her to do her job??? The other gentlemen that are often there are always super nice and super helpful. So maybe if the got rid of this troll of a woman, the place would be better.

I do business here everyday I have seen them take loads of BS with a smile on their faces and gone above and beyond to help clients Fedex take note of this amazing team

NEVER AGAIN!
1. Paid for 2day shipping from a parts vendor, package arrived one day earlier at the FedEx facility but is being held because the tracking site tells me, «Package not due for delivery». Are you kidding me??? You would rather hold the package so that it can be delivered along the lines of what I paid for instead of impressing me, THE CUSTOMER by delivering early? Unbelievable.
2. Had a FedEx corporate account, shipped primarily overnight letters, these letter packages contained contracts so some would end up being sent to home addresses. Rates for home delivery are somewhat higher than commercial addresses. The site discloses this and actually gives you an estimate of what that will cost. However, when you get the actual bill the price jumps anywhere from 50%-80% over what they quoted at the time of shipment! Classic bate and switch. When I attempted online disputes they where systematically denied every time. When I finally got a rep on the phone I was denied as well. After the third incident I DENIED FedEx my business!
I will NEVER use FedEx AGAIN, EVER!!!
There are other options, USPS, and UPS offer the same services and I have discovered that the USPS actually does it for a lot less. (Not sure for how much longer but get it while the getting is good).

Avoid using this company at all costs. If you pay for FedEx Priority Overnight don’t expect to get it on time, they will delay it any way they can then refuse to refund the exorbitant fee. Packages arrive broken, smashed and in plain view on my porch when the driver could put it behind the column that is on the porch.

Worthless. Package shipped from California to Reno NV, sits in FEDEX for 3 days before delivery. I call 1 – 800 fedex number, and they say, go to this center and pick it up. I go there, OH NO, you can’t pick up your own package, you have to wait until Monday.
WHAT A BUNCH OF MORONS. Why have the Customer Service at 1 – 800 tell me to go pick it up, and then, the fedex office says NO, and the lady there at the fedex office SUCKS on customer service.