Jones Christian C MD

It’s too bad there isn’t a «0» in the rating scale. All the terrible reviews are right on.
This man is an arrogant, pompous, rude individual. He treated me like an idiot.
I’m not. I have been dealing with squamous cell carcinomas for 15 years. He was
supposed to be checking me for additional areas of skin cancer but spent only about
7 minutes with only a cursory look. I asked him to renew my fluorouracil perscription for
early treatment of fast dividing cancer cell lesions and he agreed but never called in the
prescription. I asked him to check a chronic rash on my back and after a cursory look he said
that he couldn’t diagnose what he couldn’t see. Really, try using the magnifiers that you
are wearing. My wife can see the rash without magnification. Perhaps if you gave it more than
a cursory glance you would see it. Don’t waste you money with this man!
The receptionist spends most of her time chatting with the staff in back. I had to call her
away from her chat to wait on me.

I have had two experiences with Jones Dermatology, and both were terrible. Customer service isn’t in the vocabulary. It’s a terrible shame that Jones seems to be the only place you can get into to. However, after this last experience, I won’t be going back. Rather wait for a place that actually cares about their patients.
After being told «I was too young for skin cancer» on my first visit, I thought I would try again. I mean my sister is only a few years older than me and has had to have 5 different surgeries. Now after my father having a surgery, I thought it would be good to revisit them. But, I was turned away.
No thanks, Jones. I won’t be back.

For people with acne: don’t come here. Nancy has repeatedly only given me quick and impermanent solutions to my acne. She gives me skin creams that only work for 2 months, and then my face goes back to how it was. I’ve had to return to her more than five times to keep switching prescriptions, and I think she does it on purpose to make money; after all, if she gives me a lasting solution then I won’t be back to give her more money. Each visit is around 80 $, so I’ve spent hundreds of dollars to get rid of my acne with her and it’s exactly the same as when I started seeing her 3 years ago. It shouldn’t be this hard to get rid of simple acne.

I saw Nancy who spent about 15 seconds looking at a growth on my head and a mole on my lower leg that I thought may be cancerous. I was concerned because the mole was growing and had a black spot in it. She assured me that it was just an ugly mole and not cancer. I felt like something was wrong with it so I went back to my MD and insisted on a biopsy and guess what… it’s melanoma! Now I have to see a plastic surgeon and have the remaining mole and a large piece of surrounding tissue removed to make sure they get all of the cancer out. Maybe she should pay for my treatment since she dismissed my ugly mole so quickly. Shame on you! I will never go back there and I encourage any one who needs a dermatologist to seek treatment elsewhere.

I’m seriously shocked that Jones Dermatology has such bad reviews. I first visited them about a year ago. My daughter, age 3 had a gnarly rash on her face. Her pediatrician said it was eczema gave her some medicine and it got worse. I called around to all the offices in town and this was the office that could get her in the soonest. It was about a 2 week wait at the time. Yes, we got lucky since there was a cancellation. When I called for a recent appointment for myself, I had to wait about a month and a half… not a big deal. Most dermatologists in the area have that wait or longer.
Upon arriving for both visits I was called back to the room within 15 minutes. I only had to wait in the room for about 10 minutes each time. Once Nancy arrived, I did not feel rushed. She was very thorough and took her time. She explained the condition that my daughter had, explained it more than I would have, and reassured me that it wasn’t a big deal and that it will go away and there will be no permanent damage. She was very professional and motherly. She is great with kids! For my appointment, she explained everything and even gave me some samples to save me a trip to the pharmacy. Again, I didn’t feel rushed at all. She had a great attitude and really made me feel comfortable.
I will definitely be back to see her for all my skin needs.

Since I am getting closer to approaching 40 I have noticed more moles and spots on my body that I thought needed to be accessed and looked over to rule out any skin cancer. I called Jones dermatology and booked an appointment it was a two month wait to get in (I took this as a positive because it means they are busy and have outstanding clients). On my visit Dr. Jones discovered that I had two existing basal cell carcinoma’s (skin cancer). I was quite alarmed but she made me feel at ease completely as she explained the nature of the skin cancer and put to bed my worries that they could be removed safely and without any further problems in that area. I came back a week later and Dr. Jones removed both of my basal cells. I actually had one on the lower left-​hand side of my neck, it and stitch it up so nicely it almost gave me a mini facelift on that side:). The one on my arm was able to be scraped off and completely looks great! I have already scheduled my next appointment to start getting my moles checked out on a regular basis. This is definitely taught me preventative maintenance and office people actually called to check in on my recovery and tell me I had negative borders!

I have been going to the Jones practice for 15 years. Recently, my daughter started seeing Nancy for her acne. We recently found a spot on my daughter’s toenail bed and was told by her primary physician that she need to have the spot looked at by a dermatologist, because there was a possibility it could be melanoma. I called to make an appointment, explaining the situation and I was told the first available appointment was two months out. My daughter was leaving for school and would not be home for their first available. I asked if they could arrange an appointment prior to that date since it was a urgent matter and all other dermatologist offices had 2 – 3 month waits for appointments of new patients. They would do NOTHING to accommodate the request. I asked that the office manger call me to discuss, given that I was told by another physician that the spot NEEDED to be looked at, and no one ever called me back. I will NEVER use their services again. The front office is RUDE and they don’t listed to what you are saying and apparently the office manager see no reason to return phone calls to her patients… not matter the urgency.

The dermatologist I had been seeing in Reno for 30+ years sold his practice, and the new doctor ended up closing the practice shortly thereafter due to his own health conditions. All the records from that practice were transferred to Jones Dermatology. My former physician was treating me with the immunosuppresant drug Ciclosporin which I was receiving through a patient assistance program due to limited medical insurance. After three visits, Christian and Nancy Jones had still failed to contact the pharmaceutical company to inform them the medicine needed to be sent to the new doctor’s office.
Frankly, I’m not surprised to see other very low ratings. I can’t imagine how these people stay in business. The wait times in their waiting room are terrible, and they seem overstaffed for the amount of traffic I saw coming in and out. I’d avoid if possible.

I went to Jones Dermatology the week before spring break to look at a rash I had on my legs for quite a while. Nancy said she wanted to take a biopsy and get it checked out because she didn’t know what it was. She said that I wouldn’t get the results for about 10 days… partially because they take spring break off to spend with their kids. I have no problem with that, so the wait was no big deal. Tuesday of week AFTER spring break was over, I called for the results. They told me tha the results were not in, but should be in by Thursday and they would call me. No call on Thursday… Monday rolls around and I make another phone call and I am told that someone will call me back. No phone call back. At this point, I pretty much give up and continue to deal with the rash on my leg as I have been doing. It is now starting to go away… good for me.
It has now been about 2 months and I have long forgot about getting any test results from this clinic. However, they did contact me… by sending me a bill in the mail for the test that THEY NEVER GAVE ME THE RESULT FOR… NEVER FOLLOWED UP WITH ME ON!!! So basically, the doctor forgot all about me, however, the billing department surely did not.
At the time I found it admirable that Nancy’s kids are very important to her (she seem to imply that her work life was taking away from time she would like to be spending with her kids)…and from the previous review, it seems that she has now started taking the afternoons off, I am sure to spend that time with them. However, I would suggest she go one step further and a full time stay at home Mom and stop trying to pretend to be a healer. She didn’t care enough about me and my situation to even make a phone call to let me know what was happening on my leg.
I WOULD NEVER RECOMMEND JONES DERMATOLOGY… I WILL GO A STEP FURTHER AND ACTIVELY TELL EVERYONE I KNOW, COME IN CONTACT WITH ONLINE, SOCIAL MEDIA, ETC. TO GO TO A PLACE WHERE THEY TAKE THEIR JOB OF HEALING THEIR PATIENTS SERIOUSLY AND FEEL THAT IT IS AS IMPORTANT AS COLLECTING THE MONEY FOR SERVICES NEVER PROVIDED.
Shame on you… earning the diploma and setting up a billing system is NOT the most important thing that a doctor is suppose to be concerned with… I don’t know if this thing on my leg is dangerous or not, but you don’t care at all.

My husband and I both went to Jones Dermatology on and off for about two years, however, this year we finally had enough and stopped going.
Here is the list of reasons we stopped going:
1) They have cancelled my husbands appointments multiple times. He is a teacher and doesn’t have many options for what times he can have an appointment.
2) The last time they cancelled my husband’s appointment it was because Nancy Jones had decided to stop taking afternoon appointments. Really? Couldn’t you just finish the afternoon appointments you already had booked and then stop taking appointments after that? Bad customer service.
3) The last appointment they cancelled on me was because they decided to go on vacation a day earlier than they had planned. They didn’t tell me until 4:30PM (when they were closing for the night) the night before my appointment and I was not able to make another appointment until five days later when they came back.
4) They make appointments for three different people for the same doctor all for the same time. This means they are always taking patients late.
5) Christian only sees Cancer patients, the NP (Nancy) sees everyone else. I had gone in to see the NP for skin condition on my face, but she wanted Christian to take a look at it. When Christian came in, he made me feel like a complete idiot, like I was wasting his time. The only thing I kept thinking was «I didn’t ask to see you, the NP wanted you to look at my face!»
This is not on my list, just an observation. The last appointment I had here, there was a lady in there before me who was so tired of waiting to see the doctor that she asked for her paperwork back and ripped it up in front of them and stormed out. That day the NP was over an hour late seeing me. I had to ask for an extra 30 minutes off of work because they took so long.
They act as if they are doing the patient favors, but in reality, the patients are paying them to keep them in business.

This place has good dermatologists as far as being able to diagnos you correctly. However, they have put me into a crisis situation as far as returning my phone calls so that I could get another prescription for a rash that has now spread all over my face, inside my eyes, mouth, and ears. I called them for a week and the receptionists continued to tell me that I would get a call back. The last time I tried after 7 straight days of calling, I asked if there was any way that I could even get the name of the prescription for the rash that I had already been using and they told me no, allowing not only the rash to spread but not letting me get further help from another doctor to fix it. This is unforgivable and I promised myself to let others now how bad the receptionists are and whatever other problems they are having to let it get to this point.