Pritchett Eye Care Associates

So… I was already inside and had my exam BEFORE I read the reviews on Unilocal.What Unilocaler in her right mind does that?! Lesson learned.
I chose this place because it’s close and convenient. My first visit, the technician fell asleep while entering my info on the computer. Good thing the optometrist was very nice and rectified the situation. I didn’t go back the following year. This year, I did. Wrong move. Again, the optometrist (a different one) was nice, even the assistant who did the prelim tests. My problem was with the person who actually has to assist me with ordering the lenses. She was all over the place, not very organized. I had to ask her to write things down because she was just free-​wheeling it on her calculator. Being an accountant myself, I like to see what makes up the cost. She wasn’t listening. I had to come twice in order to place the order, and she gave me different pricing for both times. Asked why, she offered a kaka story, which she didn’t mention the first time around. I hate it when I just find things out if I question them. Businesses should be forthcoming! Also, I was struck by how very business-​like the receptionists were. I’m not looking for Ms Congeniality herself, but a smile would be nice. Also, they’re not open on weekends, and closes early on Fridays. These little things on their own may not be a big deal by themselves, but added together makes for an unpleasant experience. We clients deserve better.
I’m over it. I ended up not ordering the glasses. I already have my prescription. Just need new lenses. Recommendations?

This great group of Optometrists have care for me for over 15 years and the rest of their team is the BEST!

I posted a review yesterday while a tad upset. However, since then — I’ve had a conversation with the Doctor and he explained what had happened.
I do still think there needs to be better communication if there is something more important than a routine exam going on that may impact wait time.
This is still convenient for me and the people have never been anything but nice — so I retract the bad and leave the non-PO’d review.

I don’t think I’ll ever come back here.
I’ve been going to this optometrist for a few years now and should have left sooner.
1. The wait times are ridiculous. I’m pretty sure they forget about me every time I go in there and sit down.
2. I ordered a pair of glasses (which were way over priced) and they said they would call/​text me when they arrived after 12 business days. Three weeks go by and I hear nothing, I called them and they said the glasses have already arrived and they didn’t bother to let me know.
3. I go to pick up the glasses. The lady at the front desk tells me it’s gonna be a few minutes wait. 45 minutes later, I go up to the front desk and ask how much longer it’s gonna be because I had to go to work. Two minutes later I was able to get my glasses and leave.
4. I take the glasses home and use them for awhile, and realize the AR coating is not on the glasses. I paid $ 98 for the anti-​reflective coating and they didn’t put it on so now I have to go back and get that taken care of… So done with this place. Don’t waste your time.

This place is the worst. Unfriendly staff, unappealing glasses selection, and just horrible business practice. I couldn’t find a pair of cute glasses I liked so I settled for some decent ones. Well the only color they carry in those glasses were fire truck red, so they had to order black ones online for me. It took over a month for me to receive them. I never once got a call telling me there’s been a delay or anything. I called when it was exactly a month and they said «Oh your glasses were back ordered, sorry we should have called you and told you. They’ll be here by Tuesday.» Well they weren’t here on Tuesday. I expected them to call me and tell me when my glasses would be ready but they never did. I had to call and ask if they were ready and after 1 month and 2 weeks they finally were.

The doctors here are very controlling. They refuse to give out your eye prescriptions to you without hassle. They don’t have the very best selection of eye contacts or eyeglasses so they make you waste your time to come in again for a fitting. They over charge for there eye contact fittings to. The eye tech that sits up front isn’t very nice either, she will redo certain eye tests that aren’t necessary. Don’t go here and waste your time! Wish I knew better!

7:45 appointment. Here early and still no one here. That’s professionalism! Do they think their time is more valuable than mine? This after several email and text reminders about my appointment. Waited 10 minutes and left!

This place is the worst! I keep leaving messages to speak with the billing woman who promised most of my bill would be covered by rebates only to find out that it is not at all! Made a decision based on trust off these people as they should be professionals. Now I am out real money and she will not respond to phone calls for an answer. I will not be patronizing this business ever again and will make sure to let EVERYONE know about my experience. Disappointing and embarrassing, I would be ashamed if I worked here. Do not believe anything these people tell you, they will say anything just to get your money!

How a business can operate like this and generate revenue is beyond me.
After years of going to this location, we will never return. This practice not only has ridiculous pricing and very questionable practices but their billing person is the epitome of RUDE (as much as I want to refer to her as something else…).
We have switched to a popular place at the Summit Mall (without dropping the name) and couldn’t be happier. Coming to this new place with qualified and caring individuals only further validates that we were overcharged at Pritchett and the last incident with my wife was unnecessary and a slippery but legal way to over bill us.
I will never step foot in Pritchett Eye Care nor recommend them. I hope they close and that billing chick goes to work for DMV… that’s where she belongs.

I don’t normally do this, but this place is terrible! First, the doctor could not get my prescriptions right and then tried to tell me that it was my problem because I have an astigmatism. (Still can’t see fully with the prescriptions and it hasn’t even been a year). I went back on multiple visits to have her correct my glasses and contacts and she did nothing to change them with my protests. Second, I am being billed for the check-​ups about the problems with my contacts that SHE prescribed. How does that work?!
I will NEVER come here again. Worse experience I’ve had.

I’ve been coming here for several years. They are never on time with appointments, take forever to get you in to see someone in the first place and don’t seem to care about inconveniencing anyone.
You’re probably wondering why I’ve been coming back all these years. Well, I only had to see them once a year. I was never really thrilled about that but it was infrequent and tolerable. Recently two incidents have pushed me over the edge. First, tried to make a basic eye exam for my daughter and they were booked 6 weeks out. Didn’t even try to check their other locations for me. That would’ve been good service after all. I called around and their other spots were nearly as bad so I went with a different business who
got me in that week and did a good job.
Second, I have an eye that turns red when my allergies kick in. I need prescription drops for it. They’ve seen me for this no less than 3 times. I lost my drops and called in to ask that they call the pharmacy. It’s a no refill prescription. Nope! They didn’t even call me back after I spoke to someone. After I had to call them back they told me they’d get back to me next week. I had to insist they get the dr. And when they did they said I had to make an appointment. So here I am, sitting here at 8:15 for an appointment that was supposed to be at 8 am and they pulled the wrong chart AND I have to waste a co-​pay plus a lot of time here.
They probably won’t read this but hopefully somebody that is considering them foe eye care will.