Puppy World

At any given store, it’s usually considered good customer service to be greeted. This did not occur in either of my visits.
At any given store, it’s generally clean. This was not so much the case, as I could see scraps of trash and plastic in areas of the store where puppies chew on them.
At any given store, you’d expect most of your inquiries to be answered about where a product came from. This is not the case here.
None of the above are as important as making sure your puppies are healthy. Many of the ones here are sick.
If you’re looking for a new addition to your family, seek elsewhere.

I’ll give the female Staff member kudos for using the right buzz words and noting that they «care about» their puppies. It is downright creepy that they have puppies I the back, out of sight, and that are not allowed to be up front until a vet checks them out. OK, so that general concept is not the problem, so much as the fact that she said it could take days before that happens… so, days before a sick or dehydrated pup can get vet care after a grueling, long ride from a puppy mill? What gives, folks?!? Do you try to nurse a sick puppy back to health and then dump it on to customer to discover later that there are issues, or what?

I checked this place out after checking it out the first time around when it first opened. Not surprisingly I think it is the same owners as Best Friend Puppy Story down on South Virginia.
PLEASE PLEASE do not buy a puppy from a puppy store. Spend that valuable money on a reputable breeder (who will take the dog back if you have to get rid of it in the future) or rescue/​adopt from the many local no-​kill options we have in this county (ie; Nevada Humane Society, SPCA of Northern Nevada and numerous breed specific rescues)
It broke my heart to see all the little puppies and knowing what kind of conditions their siblings or parents are living in. The poop I did see look runny and loose, and I didn’t see any sort of hand sanitizer for the people touching the puppies out in the front window, so everyone could go and touch (and mishandle) a puppy with a fragile immune system.
I know kids are allowed in the front window with the puppies so they can sucker their parents in… marketing marketing.
The last straw was a blue pit bull puppy (heaven knows they are already overbred) out in a crate by itself on the show floor… and a left over piece of chicken jerky sitting on its bed… (if you have read any news at all, those chicken jerky pieces are manufactured or shipped in from China and are causing kidney failure and killing dogs).
Obviously if the owners really cared about the animals they had in there they wouldn’t be feeding the dogs chicken jerky, because any other pet supply store in town that is locally owned and small business would know that those are bad treats.
Please do not support this business, with any luck we can shut it down! it would be great to make Reno a city that bans puppy stores.