Ruth & Ruth

For years we couldn’t afford a cleaning service. I jealously quizzed my friends who were lucky enough to be able to afford a cleaning service about who they used, how much it cost, and if they had any complaints. After years of secret note-​taking and longing, I found myself finally able to actually be able to afford a cleaning service! Being a working mom with a very busy family, this was a HUGE deal for me. Of all the friends I quizzed over the years, the only (yes THE ONLY) cleaning service that didn’t get a single complaint from all of my friends was Ruth & Ruth. So guess who I called for a quote?
Ruth came over right away when I called. She looked at my house top to bottom. She did not wince at the amount of dust collecting on my floor boards. She did not curl her lips at the buildup in my bathtub. She kindly gave me a couple options to pick from and a very reasonable quote.
On our first cleaning they went to town! We were quite shocked when we got home. They got every little nook and cranny that had been embarrassingly neglected for years. To say these ladies are thorough would be an understatement. They move furniture to vacume everything! Every inch of floorboard and every ceiling fan were now dust free. We kind of felt bad, because our neighbor said there was a team of ladies at our house the whole day…
It’s been about two years now of monthly cleanings. I have to agree with my friends — not a single complaint, not one! These ladies are WONDERFUL — our house looks amazing every time they come. You can tell they have a lot of pride in their work — it shows! Plus, seriously, Ruth sends an email to you each month and wants you to tell her if you have any feedback at all. Isn’t that nice? A company that actually sincerely goes out of their way to ask for your feedback regularly?
Basically, those years of envying my friends who had cleaning help really saved me in the long run, because I got to hear all the bad reviews for so long that I knew Ruth & Ruth was the way to go!

Six months ago my husband and I decided to hire a housecleaning service and Ruth came to our home to give us an estimate. We hired her instantly. Ruth is professional and personable, you can’t help but immediately like her. I have the same two employees come to my home every month and I love them both. They work together so well, and get the job done in a timely manner. This month, because of the holiday, I had an extra request and emailed Ruth. Not only did she reply immediately, she made sure the young ladies assigned to my house were aware of my request so that I did not have to ask them. Ruth and Ruth is AMAZING!

I was looking for someone to clean my house because I am renting it and it needed to be desperately cleaned. I was referred by a family member to Ruth and Ruth and it was the best recommendation ever. Ruth was beyond amazing with EVERYTHING. She fit me in for the first available cancellation to get my house immaculate so I could get my house shown for potential renters. She called me back right away after I originally called her for a quote, she was VERY knowledgeable and I could tell that she was very passionate about her line of work. Before the house was cleaned we did a complete walk through of the house, while going through the walk through she inspected everything in the house even things I didn’t think about cleaning. Ruth was very professional and so sweet. I can tell she cares about her employees! She was very reasonable in price.
When I walked into my house after the cleaning it was like a brand new house! It was beautiful, they cleaned everything (inside the refrigerator and the oven looked like it has never been used) they did an amazing job! And if I ever move back to reno again I will for sure be calling ruth and ruth and having them clean my house on a regular basis.

Love them. It’s pretty awesome coming home from a vacation and have a sparkling clean house that you didn’t have to do yourself.
We started with Ruth & Ruth with a move-​in clean, after we had purchased and done some renovations to our house. This process was pretty hectic with regards to scheduling, where we wanted cleaning done after the counters and carpet but before the movers – Ruth was extremely flexible and easy to work with, even when I asked for some last-​minute schedule changes.
Once we got all of our stuff in, we’ve had them come regularly (at first once and month, then twice a month after we got a dog). The girls that come are reliable, friendly, and work extremely hard to make my house sparkling and a joy to come home to. Ruth has consistently asked for feedback on my cleaning to make sure that she is meeting my expectations, and has quickly resolved any questions or concerns that I have.
Their prices seem reasonable to me, and definitely worth the benefit I get from it. One note: Ruth mentioned to me that they don’t generally do move-​in/​move-​out cleans unless you are going to have them clean your house regularly after that (at least that’s what I heard). She said that it’s just too much work to do those really deep cleans and the price they would have to charge to justify it would be outrageous. But, she’s definitely willing to work with you for those types of cleanings if you want to work with them over a longer period of time.
If you’re in the market for a cleaning company, this is definitely a good one to get.

Ruth and her ladies are the best! They are very thorough and do such a great job. Such a relief to come home from a long day at work knowing that they’ve stopped by! Highly recommend if you’re out there searching!

I contacted them for a one-​time cleaning of my cousin’s house in Reno. Owner contacted me promptly and said they were booked solid, but she gave me great tips when I contact another service. Will try them again another time. Thanks!

I feel it is appropriate to update a review that I left over a year ago and reinforce my view that Ruth and Ruth are simply fantastic. They have now been cleaning our house for almost 3 years and their work is always consistent. Equally important is the ability to trust and feel comfortable with a cleaning service and I could not trust or feel more comfortable than I do with Ruth and Ruth and our cleaning crew. Thank you Ruth and Ruth for taking your business seriously and caring about your customers!

I have used Ruth and Ruth To clean my house for nearly three years. In that time, I have had no complaints, only great joy every time I come home to my clean house.
The cleaning crew is always friendly And very efficient. They’d make my children’s beds very thoughtfully, arranging stuffed animals to their proper spots and folding all their blankets. Baseboards and lights are cleaned every time. Their vacuum is awesome!
My house is small, but I have two very small, messy boys and two very large dogs. The house was always extremely clean after they came. There was nothing I could ever complain about. It was perfect.
Every week I had a cleaning, which started for the first year as once a week and then moved to every other week, Ruth would send an email before the cleaning to remind me that they would be there at a certain time. She was easy to communicate with either over the phone, or by email.
I will be recommending them to all of my friends.

When we first found Ruth & Ruth, we thought we’d found our dream cleaning service, after suffering through a host of awful services. However, after cleaning our home for well over a year, we had several problems that came to a head the last time they cleaned for us.
I emailed Ruth (the younger owner to ask her if they could do something extra the next time they cleaned for us, and to express concern about some things that were continually happening when her team cleaned for us. I had to email her whenever I had concerns because there was a language barrier with her team. As it was, this last time they came, I had overslept, and I rushed around trying to get ready for them. When they got there, I said I was glad that they were late, because I had overslept, and they looked at me like I was an alien. Later, I realized they hadn’t understood what I had said, because I found a message on my machine, saying they couldn’t get in the house because they didn’t have a key. WHAT??? They never had a key to my house, they just came in every time without ringing the bell, which was very disconcerting to me at first, but I got used to it.
Anyway, this last time they cleaned for me, I found several things that I contacted Ruth about, and she got very snippy with me when she responded. One thing that is very important to my husband is how they make the bed, and he had to remake the bed EVERY time they cleaned. I told her this, and she said these were her exact words. «We now have 68 clients, and we can’t remember what each one wants, and we come to your house infrequently, so we can’t remember how to do your bed.» Really, it’s so hard to remember to tuck in the sheets?
Also, they always put the rugs down in the wrong places in my bathroom. This seems like a small thing, but I’m disabled, and it’s very difficult for me to get down and pick them up and put them in the right places. I mentioned this, and she told me the team didn’t know I was disabled. Really, after coming into my home for well over a year, and seeing me struggle to get around, sit, stand, stoop, and bend, they didn’t know I was disabled? Obviously, this is a group of cleaning people who don’t pay much attention to their surroundings. This was evident to me by the way they always put my alarm clock back facing the wall instead of my bed!!!
Ruth & Ruth cleaned fairly well. (Always in a rush), but it is clear that their customers are only numbers to them, certainly not people. If you want a cookie cutter approach to your cleaning, and you don’t care if you matter or not, then this is the company for you. If you want to actually matter to your cleaning company, and you want them to pay attention to your needs and wants, then try Krystal Clean Housekeeping. (See my review.) They are a caring, and efficient cleaning service who actually care about their clients and their needs, and put the alarm clock back where you can see it, too! I would highly recommend them, where I would never recommend Ruth & Ruth. I don’t expect to be royalty to my cleaning service, but I do expect them to be able to remember my expectations from one cleaning appointment to the next!

Outstanding service and communication from Ruth and this first-​rate team of women. I’ve had a couple visits so far and have been highly impressed by the level of professionalism and value from their services. Very organized, straightforward, and easy-​to-​work-​with team, as well as the operation of their business overall. They scheduled me for a first-​time cleaning as a new (now regular) customer in Sommerset, even though their schedule is totally booked and have they have been able to fit and work in cleanings based on my needs. I find myself looking forward to their visits & am pleased that they have been able to reduce the massive amounts of accumulated dog hair from the previous home owners by about 95% in just 2 visits!

Ruth and Ruth is a great company! They provide excellent cleaning services, customized to your needs. They are trustworthy and so easy to with! Highly recommended!

Phenomenal cleaning service! After firing my old service after over a year, due to declining quality, I went to another service, and promptly fired them after one poor cleaning. I then found Ruth & Ruth, and I’m not looking back. As soon as I submitted my online quote, Ruth called and came over — on a Saturday. She quoted a fair price, gave me a great cleaning day (Friday!), and was so pleasant and professional.
Ruth and her team cleaned my house top to bottom, even though it’s been professionally cleaned every two weeks since we moved in (it was brand new) 16 months ago. She found mildew in the shower, floor tiles that were left with a film, and a host of other problems that weren’t addressed in my previous services.
Remember the Seinfeld episode where the male student/​actor cleans Jerry’s house, and for days he’s finding things this superman cleaned? I feel that way about Ruth & Ruth. She cleaned the inside of the fridge, she moved the furniture and vacuumed everywhere, and she scrubbed my tiles until they shined. I am so impressed with the professionalism and attention to detail.

Simply, impressive work.

Ruth and Ruth, I really appreciate the work that you did for me. You were quick to return my call, quick to come to my property and give me an estimate and even quicker to get the work done! I would recommend you to anyone looking for the same professionalism and cleanliness that I received. Thank You again Kristy Crabtree