Sprint Store

Service here gets worst and worst. It used to be pretty good and has gone down hill ever since they hired a band of new people. I still recognize some faces. Roni is still there and unfortunately he wasn’t our sales person. Otherwise this review could of been 4 – 5 stars. Nope instead it’s a lousy 2 stars. First being polite, I called to make an appointment. Told them I’d be there between 6:45 and 7:00 with 7:00 being the latest. The girl on the phone said sure no problem, I got you down. Running late, I, being a gracious customer called them again and told them hey, I’ll be closer to that 7:00 than 6:45. Once again, told no problem. So we arrived at around 6:55. Asked how we can be helped. Notify them we had an appointment to get a new phone. «Sure no problem,» the front desk guy said. Then bam, our name appears on the screen… wtf is the point of an appointment? So while we wait, I asked a couple of people at the phone repair desk for a tissue paper for my daughter. Both just stared at me… Ok so it wasn’t a technical question. It was quite simple. Tissue. Yes or no? Then bam they both answered me after being in awe. The girl says no. The guy says, ask the guy up front… So I kindly walked to the guy up front and ask him for some tissue. His response was, «Ugh, all I got is toilet paper.» Then Roni saved his non-​professional answer and effort by offering some tissue paper from his station next to the receptionist. Cool, I can wipe my daughter’s nose now while I wait. My wife being irritated, ask me to ask them what’s up our appointment. Explained to the guy hey, our appointment was 30 mins ago, how much longer? Then he nicely excused himself by explaining the others also had appointments… So the dumbest thing, the two techs by the repair station disappeared for a second and the one girl comes back and says she can help us now… wtf was she doing earlier? So while my wife and her figure out the simple sales process, I took my daughter out to the van and waited there. Oh man, I could of had dinner and a nap… took them an hour to get the phone hooked up… really? If I knew it was going to take them, Sprint, this long, I would have been better to just go to Apple, get the phone and AppleCare in 20 mins tops, go home and activate it… You can tell no one likes this place anymore. People used to be excited to get a new phone. Everyone here was like zombies, from customer to employees. It’s just not a good experience. What should be a 1 star, I’ll throw in an extra star because at least they try even though they are failing.

Every time I come in here these guys don’t seem to have their act together. Very disorganized. They also have inconsistent customer service and questionable sales tactics. Last phone I got was in January when I upgraded to an iPhone 6s. At the time I was told I would receive a free year of Amazon Prime with my purchase. Awesome! Except nobody told me how to activate it. Over the next few months, whenever I wanted to buy something off Amazon I would remember this, but couldn’t figure out how to activate my Prime account. I left two voice messages with them over that time that went unreturned. Now, six months later, I was finally able to talk with someone, and after being put on hold for 10 minutes, my original salesperson got on to tell me that offer was only for Samsungs at that time. That is not what I was originally told when I bought this phone. I distincltly remember being told I would get a free year of Amazon Prime. It’s not a huge deal, but after this my confidence in this place has dropped significantly.

Fantastic customer service! I highly recommend this Sprint Store. The manager Shaun is extremely helpful & the salesman Roshaun was very nice & patient. They helped me upgrade my phone & update my plan without using high pressure sales. They made me feel like I was their number one customer. I can’t recommend enough!!!

Sheila and Rob were very helpful and friendly. Asurion (the insurance carrier they sell to replace damaged phones) sent me JUNK to replace the new iphone that was damaged! The refurbished phone would constantly power off. Awful! Sheila ordered a new one for me and I went to the store when it arrived. Only big bummer, no one told me I should make an appointment!!! Waited 90 minutes to see a tech. With a 9 month old. Why don’t they hire more staff? Anyway, Rob, the tech was super helpful and nice, so that made up for the wait. Somewhat. Cancelling my Asurion insurance plan. Not worth it!!! Jen

I decided a while ago to make a change in my cell service plan. I had Consumer Cellular and was happy with them. Really had no problems with them other than the fact they share ATT towers.
There plans were very affordable, 40 bucks a month, which got you 750 mins talk, 1500 texts and 750 MB data.
So when I came upon this plan, jumped at it. Unlimited talk, unlimited text and 1 gig for three dollars more.
Even better I get to use my existing phone and my existing phone number.
If you are a AAA member it will save you money every month.
I highly recommend making a appointment at the corporate store. All I needed was a sim card and the Sprint store in sparks said they could not do that and referred me to the corporate store.
Even with a spot set I had to wait a half an hour. Once helped, it took about an hour and a half to port the number and program the phone.
The customer service was excellent. Will definitely recommend them to anybody. If you do recommend someone, you and your friend will get a 50 dollar gift card

Terrible place and its corporate store. Went in and there was 2 people in front me. I check in wait and wait see reps talking up storm but doing nothing. Talking to customer about everything but phone. Well here the issue. I walk in wait to be check in the only rep working with customer looks at me notice I been waiting. And ask me my info while doing his thing with customer. After that I notice he didn’t write my name or number. I stuck around for 30 mins nothing change. So I left. Appointment won’t make difference it the reps that work that will make the difference

Waiting for actual service at this store is more soul crushing than the California DMV. You wait in a poorly ventilated «waiting» room for your name to be called, as the staff take ages to assist a single person. I saw more staff screwing around than actually helping people. If the purpose of checking in is to «expedite» any sort of process, this store fails at the simplest form.
Since arriving at this location, the «check in» girl next tot the entrance was aloof. I asked about an estimated wait time, to which she replied with «about 20m». I was sitting for my name to be called for over an hour. With only 3 people called before me.
Now, I’ve only worked in costumer service as an private advisor for a few years, so I am far from an expert. But at an hour with only 3 people called is hardly anything to celebrate. This store definitely receives an F in costumer service.

I’ve visited this store many times. Friendly staff and professional. They’re knowledgeable and as long as you have an appointment, the visit us quick.

I have been a Sprint customer for over 14 years. This is by far the best service I have ever received. I upgraded two phones and had a third line that was not set up correctly by a past visit to a Sprint outlet store. Shaun Almo Manager and Jon the Lead agent noticed an over charge on my account for a service that had been set up at a different location, they did everything they could to reverse the charges and give me the credit I deserved. I highly recommend the team at the meadowood location. Thank you for the above and beyond exceptional service I received.

Sprint is garbage. Horrible service and even worse customer service. Whatever you do don’t fall for the cut your rate in half bs. You will regret it, I promise.

Liers and cheats!
Don’t use Sprint at all!!!
I left Verizon falling for the «cute your rate in half» bullshit!
I traded in my IPhone 5s for a 6s which was only supposed to cost $ 6.00 a month with a special promotion. Get the bill and they are charging$ 27. A month. I also

I went to the store to purchase 2 new phones and lines. I was treated with courtesy and indulgence. The assistant manager, Mike, expedited my wait time eventho the place was packed due to the iphone debut. Although he was not feeling well, he took the time to explain some pertinent facts about the phones I wanted. He was very nice and very informative. Mike hooked me up with the Lead, Drew, because he knows Galaxy. He also understood and could explain the red tape involved in the services I wanted to add to my account.
When I left there, I was up-​to-​date and very satisfied. They all treated me like I was an important and valued customer. I wouldn’t hesitate to send my friends to them. I haven’t always gotten that good of service. There was a time a couple years ago that I despised even the thought of going into that store. They’ve really improved their customer service.

Been here many times. Today it’s a wait. We like the professional service and service to find right product. Would not go anywhere else.

I don’t normally leave complaints. I work in the customer service field, as well as a majority of the population, and understand that everyone typically gives it their all. And I also understand that this is a busy location, but I was not acknowledged even once. I walked in and noted the amount of people waiting for assistance, but not even the staff up front, who are there to greet and check you in I assume, said a single word to me. I stood aside and waited to see if anyone would ask if I needed assistance, or even say they would be with me shortly, but nothing. Like I’ve said, it’s a busy location so it’s understandable if the employees actually doing something didn’t notice me. But the two standing up front simply chatting with each other provided poor quality customer service. I moved closer to see if they would acknowledge my standing there and they glanced at me and went back to talking to one another.
Not only was the wait a turn off, but so was the customer service. So I left. I simply wanted my iPhone looked at because I was experiencing a technical issue. But no matter.
The employees helping clients looked very friendly and knowledgeable. I’m sure once you get through the wait, you will be pleased with your service.

My wife and I came in to buy a screen cover here for an iPhone 6 Plus. We wanted a Zagg InvisiShield like we’ve had in the past but they insisted a glass cover (also made by Zagg) was better.
We took their word and had them install it.
Within 2 weeks there were cracks in the cover so we took it back to be replaced.
They replaced it but put it on crooked, so we asked them to fix it.
They took it off and put on another. Also crooked. We asked them to fix it and were told that they «wouldn’t keep giving us screens.»
Funny.
They then offered to give us one to take home and install ourselves. No way I’m gonna try that if they’re professionals and can’t do it right.
We asked that they just take it off and return our money.
They said we’d have to wait 20 — 30 minutes for a computer to free up before they could refund it. Now, I’m waiting in line. Figured I’d let Unilocal know while I waited. Not that it’ll speed things up …
Still waiting. They won’t let me speak to a manager.

Thanks sprint for hooking us up. We are saving money. That’s all that matters. My only concern is the deals, great deals just a lot of work to get switching over in order. Not a big fan of conference calls with my previous carrier to make things organized. Maybe make the promotions a little bit easier for customers to handle.

Wow! I mean seriously wow! They surpassed all my expectations. After a year of having my Galaxy S4 the charging adapter went out. The prongs got turned, probably my fault. My phone would not charge at all. I was devastated. Then I called this store asking if there was any repair that could be done. Rob, I’m 90% sure that’s his name, answered all my questions over the phone told me with the insurance I wouldn’t even have to pay for the repairs. I jumped in my car and went there immediately. They greeted me even though they were extremely busy. I left my phone with them expecting a 2 hour turn around, I was warned by Rob about it. I was called under that time and told everything was done. Going back in I was greeted again and received my phone back fully charged! They definitely went that extra step! Thank you!!!
The store is also very clean and well kept. Not sure when they find the time and energy to be so neat and nice in such a busy location but these guys really are amazing!

Poor customer service. The employees are deceitful and just throw out the company line instead of listening to your needs. You can explain what your looking for and or need, and they respond with a predetermined line of crap that feels like they have a sales goal.

I have been with sprint for almost 6 years and I never had any issues until about 2 months ago. It’s very sad that the one time I needed their help they were not able to deliver. I lost my phone and had to call customer service and they messed everything up on my account! I’m not the type to ask for credits but after speaking to a few agents no one was willing to help me including managers. A representative named Daniel at the store did try to talk to the manager but wasn’t able to get me not even a 10 credit! He was the only nice person I dealt with. If you had asked me 2 months ago if I would recommend I would’ve in a heartbeat but after experiencing their terrible customer service I can’t wait for my contract to be over.

I feel for the folks who work here. Of the 20 customers milling around, only 1 or 2 is happy. I hope they get paid well…
Anyway, I went in to get some help transferring info from and AT&T iPhone to a Sprint iPhone. I was greeted at the door, and a nice young man listened, then told me what he needed to do and then he did it. Took 20 minutes and he was nice and did a good job.
I think all cellular stores suck basically. But the folks here were busting their humps to make customers happy. In spite of the crappy attitudes given when told they had to wait behind other equally important customers.