The View Apartments

The view is the worst place to move into. They have «security» that comes to check out things during the late hours which is not true. I had some drunk guy outside of my window for over 2 hours crying about his girlfriend dumping his ass. Called security and they never showed up to handle the noise. When we receive our noise complaint, they contacted us right away with a verbal warning but when someone is outside our window crying and drunk no one is there to handle the situation. There was also a incident with a car that was parked in the uncovered space with a flat tire. Obviously couldn’t move it so we contacted the front office to have them handle the situation. Let’s just say I had to contact the front office 4 times before the car was removed. That’s not acceptable. Just save the time and money to look elsewhere. Management is awful and so is the front desk workers.

Since the manager had my Unilocal review mysteriously removed. I will re-​post my original review, plus his comment to my review below. Please keep in mind all of the 5-​star reviews are fake. Original review:
«Do not move here. Horrible management. The two reviews giving it 5 stars are fake. All the real reviews the business has found ways to have Unilocal remove them. We put down a deposit on a unit and withdrew our interest after being subjugated to their extremely unprofessional management and rude staff. They attempted to tell us we could not receive our holding deposit back until we reminded them of their own rules on the time period. We finally received a check in the mail almost a month later.»
Here’s the manager’s response. I’ve added my responses to his comments within the post:
«I feel as if I know you on a personal basis as I bent over backwards for you and did everything I possibly could to help you and your partner Ryan move into one of our units in Building C. With that said I would like to refresh your memory with what actually happened over the period of time from when you made contact with us on 11/​02/​2104 to the time you cancelled on 11/​06/​2014. I will leave out most the details like how you both decided to cancel after you received the first holding agreement and demanded the price should be $ 15 lower. Then you reneged your cancel and decided you both wanted the unit after I compromised with you…»
I do not know you on a personal basis and you have showed no class and professionalism within this post. I can tell this post was made emotionally and without forethought. You have illegally disclosed personal information about myself in your comment. I do not need a memory refresher. Your condescending tone in this post is laughable. Are you going to leave out details or not? We are customers and chose to exercise our right of legally canceling within the allotted time. If you do not want your customers doing that, I suggest you choose to eliminate this window. You lowering the price of rent was due to the fact that there was a price discrepancy over what you had posted on your Craigslist ad and what your office was trying to gouge us for during our visit. So you really never lowered the price at all, just avoided a potential case of false advertisement. We never re-​signed after the initial cancel, another lie.
«When you first called in and spoke with Charda you had a great experience and set up a tour. You toured with Brittany once as well as Charda once and seemed to be perfectly ok with price, move in date, location, etc. Everything was a demand a threat and anything we could do for you was apparently not good enough…»
We had a horrible experience with «Charda» who was both extremely rude and disrespectful over the phone. You act as if we became belligerent when in fact we simply exposed your bait-​and-​switch scheme your office had been employing via Craigslist. Real classy. Are you saying we threatened you? That is slander. This comment is being taken as such. I do not take lightly to individuals blatantly lying about my family and I. I think I’ve already clearly described why the situation fell apart. Don’t try to go on an attack spree against potential customers. Grow up.
Did I give you permission to post this email on Unilocal?!Nope. This e-​mail very clearly discusses two illegal attempts on your businesses’ part: 1. You attempted to inform us we could not have our holding agreement back after we canceled within the allotted time. Very illegal buddy.
2. You tried to lie about how much you could charge us for the pro-​rated amount. Once again illegal.
I am very proud of this e-​mail. Thanks for showing it to all.
«As you can see, once you cancelled the emails towards us were not quiet displayed in the best of light. At first, per our policy, we denied your $ 100 holding deposit refund because you did not cancel within the 72 hour time frame which was clearly written out on the holding agreement and told to both of you on numerous occasions. However after several threats like the one above…»
Actually, we did cancel within 72 hours which has been confirmed and thus why we have our money back. You attempted to lie and state we did not cancel within 72 hours. How about you upload a copy of the Holding Agreement to show who the real scammer is?
Once again libel and slander stating I threatened you.
«In any case, I pray that we can set aside our differences and in the future if you are both «serious» about renting next time, please stop by our office for another tour.
There are no differences. You have tried to make a business transaction personal which attests to your low level of professionalism. I suggest you carefully monitor your next post and please do not try to get Unilocal!to take this one down as I will only escalate the matter.

The View was and is everything an apartment complex should offer to its tenants! My fiancé and I lived at The View for two years and never had any issues. Management is always so professional and respect the value of time whenever a tenants assistance is requested. Whether updating the poolside furniture or having the property landscape keep the exterior of the apartments clean and beautiful, The View is ahead of the curve when it comes to local apartment living. We lived in a one bedroom apartment and it was more than enough space for the two of us. The walk-​in closet alone could have been a smaller guest room. We have lived in two other apartment complexes prior to The View and it isn’t even fair to try and compare the other two to this luxury style of living. You’re truly living in the best apartment complex in the area when you choose to let The View take care of you.

Love my apartment! Granite is beautiful and grounds are kept nice!!! My two bedroom apartment has a huge wall in closet and a cute little patio. Office staff is friendly and work orders are done timely! They even leave you a note on what they did.

My fiancé and I moved out in October, so this is a few months late, but we absolutely loved living at this complex. We are very picky people and lived in 4 other locations within a 2 year period of time, and The View was absolutely amazing. They were timely in fixing problems we had, were never rude to us, and did everything in their power to make sure we were happy tenants. Not to mention the apartments are BEAUTIFUL. If we hadn’t moved to California, we would have stayed there forever! The only reason I give them 4 stars is because they said they would return our carpet cleaning deposit if the carpets were replaced, and they tried ‘scamming’ us out of the money even though we knew they replaced the carpets (our good friend moved in after us). After discussing all of this with them, they ended up giving us the carpet cleaning deposit, however. Great company! We highly suggest them.

I moved from Seattle to Reno last April to be closer to family. After looking at quite a few different places around Reno, The View was the only one I found that met all my criteria for a reasonable price. I really liked that they had garages for rent so that I had a place to keep my motorcycle in the colder months. I also appreciated the gas stove and appliances as well as air conditioning. The 1 bedroom is very spacious and I also appreciated that it was a newer building with a green energy rating for the construction. The insulation must be good since I rarely if ever hear my neighbors and I’m on the 2^nd floor. The office is great about accepting packages for me and letting me know when they’ve arrived. I’ve enjoyed my first year at The View. I recently renewed my lease for another year after looking around once again to make sure I was still getting the best deal and I believe I am. I wasn’t expecting it but as a bonus I received a free car detailing and apartment carpet cleaning just for renewing. That was a pleasant surprise. I plan on renting here until I decide to buy a house. Check the place out, I think you’ll agree.

These apartments are great! In my time living here, I’ve not had one complaint. I have my own bedroom and bathroom and the interior looks brand new. The interior is very pristine and modern looking. The staff is extremely friendly. Out of the several places I’ve lived throughout my college experience, this is by far the best one. I HIGHLY recommend these apartments.

Apartment living is not for everyone but if you chose one to call home «The View» luxury apartments is the place. It’s a beautiful community in a great location. My husband and I have been here for six months now. After living in a house and raising a big family we decided it was time to downsize. We like the freedom to enjoy our spare time and the maintenance is taken care of. The spacious kitchen, the walk in closet and the master bathroom are the features I like most. We have great property managers that respond to any questions or needs without haste. I work in a retail environment so I truly can appreciate their tenant relations and service. Yes, I like to use our wonderful gym but I also like making fun coffee combination drinks when visiting the office. If you are looking for an apartment home, this is the place!
EnjoyingLife

I have been living at The View Apartments for the last year and it has been a great experince so far. I heard the old management weren’t very customer oriented but i would say the people working in the office now have been amazing along with the maitenance staff. Whenever i have an issue in the apartment or the community they are always taking care of it that day and then later on following up with me to make sure everything was taken care of to my standards. I would definitely recommend these apartments!