U-Haul Storage at Virginia St

My experience unfortunately correlates with the rating which I did not review prior, unfortunately. «We are slammed» is the battle cry. If you, are having work done such as hitch or lighting resign yourself to a DMV or hostage like experience. A 1.75 hr job started at the perfect time (tech’s words) is now at the 4.5 hr with our time being wasted in 30 minute promisary increments because of distractions and reassignments which now has me concerned about safety and quality. Judging from the steady flow of customers, management isnt likely to give a flying care any time soon as the till is full. Find another location, better yet brand, maybe corporate will care. Nice enough employees under tough understaff conditions.

What a joke! Negative stars. I got a tow package added to my car. It was only supposed to take 1 ½ hrs. 2 hours later they said they didn’t have the right equipment to complete the install and had installed the wrong hitch. When I came back to get it re-​done they didn’t have enough staff to fix it. They were rude and disrespectful. Young staff that obviously doesn’t know how to manage the company. I’m taking my business elsewhere. I suggest you do too.

This isn’t just a review on this location.
This is about the corporate office as well.
I received a phone call a day prior to my pick up day.
«The truck will be ready at 1:30pm on oddie blvd»
Great. We get to oddie at 1. It was unbelievably busy and we waited for about 20mins .sad that only one staff member can help with the computer and the other is to get the vehicles ready (very understaffed)
About 1:25 — 1:30. We get a txt message saying our truck is ready at the south Virginia location 20mins away.
I was furious.
I get there and the truck is no where close to being ready. There was dirt, sand covering the entire truck
I do not live in Reno any more. I moved out of state. So I hired movers to help at 12:30 to meet with my wife at our storage unit.
The truck was not ready until 2hours later. This is unacceptable .
I played my staff to stand around for 3 hours.
I drop 20 mins out of my way and was told I’d get $ 50.00 off my bill.
Thanks for taking time from me. That’s one thing no one can reimburse for.
The only reason for the two stars is for the way Brooklyn and Spencer handle it. They were both very professional and made sure I didn’t lose my cool.
Hope this was useful.
Try going somewhere else to rent a moving vehicle

I wish I had looked up the reviews on Unilocal before choosing to ship my U Box from Tampa, FL to this location. What a freaking nightmare. Prior to my arrival in Reno, I had some serious issues in Tampa with a U-​Haul location. I had already resoled my issues with them (refunds included $$$) and was ready to start on a clean slate. I spent several hours talking to the traffic department, customer service, and U-​Box departments trying to locate Spencer (the manager) via phone before I was fed up enough to drive down to the store and sit at the store front protesting that I see the manager. The «cell phone» number for Spencer posted on the doors of the location always forwarded my calls to a voice mail.
He had no idea where my personal belongings were located, and sent me all through town to other U-​Haul locations to keep me busy. If I ever needed to speak to Spencer, I had to ALWAYS show my face at the store and wait for him. My phone calls and messages were NEVER returned.
Yes, I did get my $ 50.00/day refund but after all the hassle, the refund just isn’t enough.

I had a hitch put on my car 4 weeks ago. Right way the turn signals on the car did not work properly and then not at all on the right. I had to go back the next day to have it fixed. Then yesterday I went to pick up my trailer and when they plugged in the 7-​way for the trailer lights and brakes to my car, instantly the wires on my car smoked and were fried from the 7-​way plug to the engine. Now I must go to another U-​Haul facility and have the car rewired before I can again try to pick up the trailer. I live in Truckee and this is the second trip to the Sacramento area. The person doing the wiring at this Reno facility does not know what they are doing!

To give a little background, I’ve never rented a truck before. I’ve always borrowed trailers and trucks to move in the past (the Army hired professional movers for me when I left that organization years ago — that was great!). So, with this move, we rented a U-​Haul van for the day.
Location: in 1994, an employee was murdered here. I have no idea why I remember stuff like this so far back, but anyway, I did remember it. Fast forward 20 years, I actually felt relaxed and safe here waiting for the van in the morning and dropping it off in the evening.
Equipment: the van was really easy to operate. The handling was smooth and visibility was good around the sides of the vehicle. It was clean and the doors were really easy to open just how you needed them to open to help make loading/​unloading easy.
Employees: I understand that Sunday morning is busy, so no trouble here. If I arrive at a busy time, I expect to wait in line a little. Please note — when my contract says 800 miles on the odometer and ¾ tank of gas in the van, that’s what I actually expect (when I pay almost a dollar per mile, and gas still really isn’t cheap and U-​hall expects us to fill it back up when done). It would be nice to not have to see 801 on the odometer and the gauge showing less than ¾ in the van and the employee transferring it to my possession telling me otherwise. So then I had to go find a manager and take the time to get the contract adjusted (remember, I just got done waiting in a long line, so I totally had the patience to do this at this point). We got that fixed by Atlas (you know, Atlas, the one employee on shift that still cares about the mission of the business and is carrying it on their shoulders) and were on our way.
So I guess, going forward, U-​Haul will by my standard to test against in the future when renting moving equipment.

When we got here, we saw 2 guys outside just chatting and only 1 girl at the counter. We were in line waiting for about 15 minutes when the other 2 guys came in. Another man walked in and got in line behind us and Joe called that man to the counter immediately, skipping us completely. When the girl was finally helping us, Joe kept chatting her and distracting her. Jennifer gave us great customer service while Joe was just rude.

After a horrific weekend involving a UHaul truck with a blown transmision, towing the truck, unloading the truck, reloading another truck and a 10 hour drive moving to our new home, my husband called the 800 number (as instructred) to find out where to take the 26′ truck and trailer we had rented. We were told to take them BOTH to this location.
When my husband pulled into the lot he was «greeted» by «Becca» with «You can’t bring that trailer here we’re full. You have to take it to Oddie Street and then bring the truck back here.» Gee, Becca, how about greeting a customer with a smile? We explained that we were told to bring BOTH pieces of equipment to that location. She didn’t care. We explained the hellish weekend with defective Uhaul equipment and she didn’t care. I raised my voiced and informed her that we’d had SIX hours of sleep in the past 2 days and she walked away muttering «I’m not going to let anyone talk to me like that.»
Well, sister, I’m not going to let a trashily dressed flunky treat me like a second rate customer. Short shorts and tattoos are not proper bsiiness attire and your attitude isn’t going to get you anywhere in your «career.» The most MISERABLE customer service (more like customer abuse) I’ve ever experienced. Becca needs to find a different job. Obviously not suited for this one. Scrubbing toilets would be more appropriate.
«Nicholas» fortunately took over and in a very professional manner accomplished what we needed. However, he tried to make excuses for Becca by saying she was new.

Lots of staff on hand but VERYVERY slow, and VERY busy with truck/​cars coming in and blocking the way out. So I had to go out the ENTER…
Hmmm, just not as happy with this U-​Haul, I’ll stick with the one in Sparks off of Oddie.

I would go as far as calling these other two reviews fake… I recently dealt with this uhaul location and the people here were great! No the transaction didn’t go perfectly, but these guys went out of their way to make good on it… In addition they had my equipment clean n ready, on time, and showed me how to operate it safely. The crew here is a cool group of guys and I have Zero complaints… I would suggest them to friends any time.

This 5-​star review is based solely on an interaction I had with an employee named Scott at this U-​Haul location this past Wednesday afternoon, Sept. 4, 2013.
I was not actually a customer of UHaul… just a guy who was having trouble figuring out why the lights on my trailer weren’t working. After a couple hours of trying to diagnose the problem myself, I tried getting help at AutoZone… then O’Reilly’s… then All About Cars… who then suggested I try U-​Haul across the street.
I explained my situation to Scott, who went and grabbed a voltage tester and methodically went through and tested every connection in my wiring harness, then got down on the ground on his back under my trailer and helped me inspect every inch of wire, testing along the way, until we isolated the 3 problems: a pinched wire, a short in the left taillight, and someone had disassembled my lights, stolen my taillight bulbs, then reassembled them! He gave me clear directions to the best place to buy the necessary replacement parts (Safari RV).
When I asked Scott how much I owed him for his trouble, he said nothing.
I think I’d still be stuck in Reno trying to figure out why my lights weren’t working if it weren’t for Scott’s help. After asking several places for help, he was the one who finally took the time, and asked for nothing in return. I wish him good Karma in the future, he deserves it.
Aside from Scott’s customer service, all I can say about this U-​Haul location is that it looked pretty nice and well-​organized compared to many others I’ve been to where I live (Los Angeles).

Burners beware! Uhaul will not rent out any equipment to anyone they even suspect of going to burning man. They are happy to take your reservation months ahead of time only to cancel it out from under you at the last minute. Perhaps this is the fault of the corporate office not the individual store but they could at least be up front about it.

GO TO THE DAMONTE LOCATION!!! I live and work in the Damonte area and typically patron the Uhaul location… however, on this day I was coming from Downtown and went to the S. Virignia location to purchase boxes. After making several trips in/​out to get the boxes to my car, and they not fitting thus making more trips in/​out of the store and exchanging the boxes and having to make multiple trips again to my car with the boxes WITHOUT anyone offering to even hold the door for me — I WILL NEVER RECOMMEND THIS LOCATION. Regardless how busy or what you purchase at the Damonte location they ALWAYS offers to help. Take note S. Virginia location you are horrible at customer service.

DO NOT GO TO THIS LOCATION.
The truck broke down at the gas station before returning it. When we tried to start the truck, the battery had died. I called Uhaul for Roadside Assistance and the operator from Emergency Road Side Service said that the estimated time of arrival would be 1 hour. After waiting over an hour I called back, and they said they went to my location but I wasn’t there. I was stuck at a gas station right by the Uhaul store, which I told them. The operator had inputted the wrong address and told me it would be another hour for them to get to me. So finally after 2 hours, two road side assistance workers came to our location. One had to come in his personal car. Our Uhaul battery was dead and every time they jumped it, it would die again. After 30 minutes of trying to fix the car, one of the workers gave us a ride to the Uhaul location in his personal car because they said there was no point in us waiting around any longer.
When I got to Uhaul, the store clerk refused to apologize for any inconvenience. He ignored the operators instant messages from 2 hours prior when we were trying to get help. We were literally right down the street, but no one from Uhaul could come help us and said that we must wait for road side assistance, which took 2 hours. He was lazy, inconsiderate, and rude. The other customers were apologizing for our horrible experience on behalf of Uhaul, it was quite embarrassing being treated this way from a store where I am paying for business.
The clerk refused to check us out because the Uhaul wasn’t at the location and said we would have to come back tomorrow. I did not want to do that because I would be held liable if anything were to happen to the truck overnight, and I didn’t have another 3 hours to waste the next day. About 15 minutes later, the road side assistance showed up at the Uhaul location with our truck being towed. The Uhaul clerk went outside to work on it in the pouring rain, ignoring myself and the other customers in the store. It was absurd! Then he walkie-​talkied to the other Uhaul employee for «Those ladies to step aside», in which case the entire store of customers could hear and started laughing. Then the clerk came in and took care of every other customer who had arrived after me! It was literally unbelievable. Finally, after 3 hours of dealing with this mess, we were able to check out but the clerk still made me pay FULL price for the entire day and still did not apologize. I would never recommend Uhaul or this location to anyone. I have never been treated so disrespectfully by anyone and I am amazed that this location is still in business.

Came here and rented a pick up truck. Experience was fine although it seems like they have a lot of employees but they only help 1 or 2 people at the counter at a time. Once I got the truck it was fine. My only gripe was that the center seatbelt didn’t work and when I complained to it about staff they said «oh thanks, we’ll fix it» and then just put the truck back in inventory.

I’ve used UHaul many times in the past, and unfortunately the customer service at this location is abysmal.
I’ve had 2 experiences, and that is more than enough. The first, I was returning a truck on a one-​way rental (so I picked it up at a different location). I was going to be coming in close to closing time, so I tried calling about 15 minutes before they closed. Kicked to the messaging system. Called back. No answer. Called back. No answer. I kept calling over and over, about 10 times, and no one answered. I got there a couple of minutes before closing, and the person inside had locked up and just waved for me to drop the keys through the slot.
OK, employee having a bad day. I wasn’t sure about late return policy, but it all worked out OK. No harm, though a little nerve racking and it would have been much less stressful if they had just picked up the phone when I called.
So I tried calling to reserve a UHaul, thinking it would be useful to take to Burning Man. I fully understand and appreciate some places don’t rent vehicles to take to the playa, so I was very straightforward with my intentions. The person on the phone was so sarcastic and dismissive with me that I was convinced he was pulling my leg and being playful. It took a minute or two to realize he was actually seriously treating a customer so dismissively. I asked to speak to his manager. He WAS the manager. It explains why his employees don’t really care about taking care of their clients.
Avoid this location. There are plenty of other UHauls or other rental places in the area.